Priority Nissan Chantilly

Was dealing with this dealership and when we looked at our finances and decided not to buy a car I got this email back. Thanks. When were you planning on telling me this? I know you didn't decide not t our finances and decided not to buy a car I got this email back. Thanks. When were you planning on telling me this? I know you didn't decide not to do this after I sent you this email. We are car sales people but our time is still valuable. Would you call your doctor or your lawyer at the last minute and cancel your appointment. Courtesy sir, courtesy. thank you. Ankush Sharma Sales Consultant (703) 889-3700 work (703) 473-7309 cell asharma@nissanchantilly.com www.nissanchantilly.com Delivering a Truly Exceptional Experience.... Needless to say, I would not recommend dealing with this dealership... More

We have two Nissan's that get serviced here and we make sure the appointments are always with Stacy. She gives full attention to what you need and makes sure it won't go out the door unless it's done make sure the appointments are always with Stacy. She gives full attention to what you need and makes sure it won't go out the door unless it's done right. Excellent service! The car wash is a nice bonus too. Lou P. More

I had an awsome time with the guys at this dealer they treated me like family I also want to mention david chow for his exelence in custimer service. I will deffinatly be sending business your way and you treated me like family I also want to mention david chow for his exelence in custimer service. I will deffinatly be sending business your way and you have a customer for life.. I actually diddnt purchace a nissan I got a 2004 ford expidition. .. thanks again guys Steve More

IF YOU LIKE WAITING DAYS FOR SOMEONE TO HELP YOU WHEN YOUR CAR IS DEAD SEE THIS DEALERSHIP! They will be more then happy to comply. DEAD BATTERY - no problem we can get to you next week! Returned phon YOUR CAR IS DEAD SEE THIS DEALERSHIP! They will be more then happy to comply. DEAD BATTERY - no problem we can get to you next week! Returned phone calls - hmmm what is that. Saying you are going to so something and then not doing it - they get 5 stars! This will be the 6th time our car has been service since January. This will be the fourth time our car has been serviced for a dead battery. They have replaced the battery three times with several of those times being two weeks apart. Here we are at another two week interval and us enough dead battery - this time you can't even pop the trunk from inside the car. We had to get our neighbors to help us get the car out of the driveway so we could go away for the holiday otherwise we would have been stuck in our house waiting from Friday to Monday afternoon before Nissan of Chantilly could have been bothered to help. My husband was told someone would come on Friday and pick up the piece of junk and bring us a loaner. He missed an appointment and getting somethings he needed as they never showed up. He called late in the afternoon and was told oh that person has left and there is no one who can help you. He tried calling his extended warranty contract and they could not find him in the system - not the first time we have had trouble with that. He called finance at the dealership to see if there was another number to call - no one called him back. He tried calling the GM - he did not call him back. We finally got the service manager on his phone when he was on vacation - nice! He said to call a towing company and we did and put in for them to come pick up the car and to tow it to the dealership. They never came and when we called them they had no record of the call. Saturday we called the dealership again after spending all day Friday trying to get the issue resolved and got the GM on the phone. He said he would follow ups with this personally and said someone would be here on Monday between 9:30-10 to get the car. They did manage to call and say someone would be there within the hour but at 12:45 the Service Manager finally shows up and brings us a striped down Versa to drive as a loaner. This is after several days of little or no response from NIssan of Chantilly and now we get a Versa to drive! We have had enough of this dealerships arrogant unresponsive behavior! I strongly advise anyone who is thinking of buying their car here go elsewhere, and if you need your car serviced here I hope you have more then one car as you will be driving that one more as they don't care about service at all here. It was bad enough that when we bought our car here we had to wait for four days to get it delivered but to leave us with a dead car for days is unforgivable! More

Stacy King is a very great and pleasamt person.I love calling her when my Nissan need service or any reason concrrning my nissan.she deserve an applause for work.Thanks Ben. calling her when my Nissan need service or any reason concrrning my nissan.she deserve an applause for work.Thanks Ben. More

This dealership is the epitome of the horrors of car sales in the USA. The management could have cared less to make a car sale. I bought a car at the next dealership (Manassas) that I went to after sales in the USA. The management could have cared less to make a car sale. I bought a car at the next dealership (Manassas) that I went to after this one. Chantilly's Nissan's loss. One of the few that was decent was a saleman named David C. The overall management crew were out to lunch. More

Ankush was very knowledgable about every aspect of the car. any question I might have, he answered. He was training David Chow, and David was eager to learn from Ankush and to be as helpful as possible. car. any question I might have, he answered. He was training David Chow, and David was eager to learn from Ankush and to be as helpful as possible. Ankush went out of his way to help us with programming the car. A wonderful experience. More

BOUGHT USED CAR (Feb-2013). Searched online for used car. Found exactly what I wanted (year, make, model, color) at Nissan of Chantilly. Took test drive. Car was in mint condition, with even a new se car. Found exactly what I wanted (year, make, model, color) at Nissan of Chantilly. Took test drive. Car was in mint condition, with even a new set of tires. After a brief negotiation, I wrote a check and picked up the car the next day. The price was fair, and all staff were very pleasant and service-oriented. More

I found a used car online and called about it before I drove over. I talked to (salesman) Ankush, told him I was coming to see it, and by the time I got there, he was waiting for me, had the car running, drove over. I talked to (salesman) Ankush, told him I was coming to see it, and by the time I got there, he was waiting for me, had the car running, heated, and ready for me to test drive. His causal, knowledgeable, "no-pressure" way of dealing with customers was WONDERFUL, and such a relief (I'll drive off a lot before dealing with a high-pressure salesperson). I ended up buying the car and a short time later, I noticed a leak coming from under the hood. I called over the weekend and spoke to the General Manager (Harvey) who told me to bring it right over and he'd have his service people find out what the problem was and they would take care of it, no matter what it was. I left the car and much to my surprise, they offered me a loaner (which was fabulous as I'm a single mom and had no other mode of transportation) and two days later, the car was ready. I went to go pick it up and as busy as their waiting room was that day, the Service Manger and Service staff, (whom I had never met) somehow knew who I was and were all very attentive to me. Ankush also saw me there and came over to check on me and that everything was going okay, went to check on things and they all seemed to want to get me on my way as soon as possible. I seemed to be a top priority and I gotta tell you, it was VERY nice. That does not happen a lot these days. I have not had a problem with the car since, it runs beautifully. I love my (new to me) car and will definitely go back when the time is right to trade up to a 2014 Nissan Altima. Hopefully Ankush will still be there! I have had plenty of bad experiences at car dealerships and I consider myself lucky to have walked into the Nissan of Chantilly dealership where the staff seems to have mastered the importance of true customer relations and customer satisfaction (new or used car customer). I highly recommend this dealership and Ankush. Thank you for taking such great care of me!! More

We went into the dealership looking for a specific car we found online. The pictures hadsn't been posted yet, but Ankoush took the pictures himself and sent them to me to save a trip for me since I was comin found online. The pictures hadsn't been posted yet, but Ankoush took the pictures himself and sent them to me to save a trip for me since I was coming from MD. He helped us through the whole process of sealing the deal for us on the car, and ran it through the body shop for some touch up paint work. The car looks great, and I'm happy with the car itself, but there were some hiccups along the way throughout the process. When I bought the car as certified used, I was told by one staff that I would receive a checklist and signed document showing that the car went through the certified used process and checked out ok. When I picked up the car after purchasing it, Ankush told me they don't do the checklists anymore so he didn't provide me with one. When I went home and read through my official Nissan paperwork, it confirmed that in fact I am supposed to receive a signed checklist indicating that my car is certified used. I reached out to Ankush and he said he would mail me the paperwork, but I never received it in the mail. When I went to get MD State Inspection for my car the day after purchasing the car, the mechanic said the oil filter housing was leaking and that I should have the dealership fix it for free since I has just bought the car. During this time, I also incorrectly received new MD state tags in the mail, due to the dealership's finance/title department incorrectly processing my paperwork to give me new tags when I had asked for my old tags to just be transferred (so that I could save $94). I had an impossible time trying to get a hold of anyone to help me with the tag issue, and everytime I called, everyone that I needed to speak with was ironically on lunch break or had the day off. I finally got someone in the finance/title department to issue me a refund of $94, and give me the correct tags. When I made the appointment to get my car serviced (for the leaky oil filter housing), and to pick up the correct tags, I was told I can also pick up the paperwork/checklist that shows that my car is certified used. I arrived at the service department and they said they cleaned up the oil filter housing, as it turned out that it was due to a messy oil changing job that they had performed when they were getting ready to sell the car to me. I asked yet again for the paperwork to show my car is certified used, and got the run around by the staff (again) with more excuses about how they can't locate the paperwork, and the person that needs to give me the paperwork is at an action all day and that they are going to have to mail it to. Once again, I was given excuse after excuse from multiple staff saying that they'll provide me with the certified used paperwork, but i still do not have the paperwork. The hiccups I experienced throughout the purchasing process were (in my opinion) a reflection of poor communication among the dealership staff, poor customer service, poor follow-through by the staff, and salespersons providing me misleading information about the certified used process and paperwork. More