Priority Nissan Chantilly

Exemplary Team My customer experience with Nissan of Chantilly started at the parking lot of Safeway, where I met Benji Nowak , as I was admiring his car next to my My customer experience with Nissan of Chantilly started at the parking lot of Safeway, where I met Benji Nowak , as I was admiring his car next to my rickety1999 Nissan Altima. He said they were buying the car model I had to enable customers such as myself to get a newer one, and assured me they'll do their best to help me. I received a call from Keith Harrison on exactly the day I was asked to expect his call to set a time to visit the dealership. Keith helped me pick out a car that matched my needs and that I really felt comfortable with. I then met with Victor Villalobos who went over the financial options with me. Benji, Keith and Victor were very professional, friendly, thorough and made the process simple and "painless". Best of all, it was evident that they had empathy, which won my loyalty. I will definitely refer others to Nissan of Chantilly. More

Awesome car buying experience!!! I have to say that I had an awesome experience with Keith. He made finding the right car for me stress free. Keith checked on me after left the deal I have to say that I had an awesome experience with Keith. He made finding the right car for me stress free. Keith checked on me after left the dealership telling me of other deals that had come up and keeping me in the loop. Well he def. found the right car for me, I'm extremely happy with my new car and will be doing business with him again. More

broken a/c The problem with my frontier's a/c was solved and fixed in a timely, professional manner. Thanks Steve and Nissan of Chantilly for resolving the a/c i The problem with my frontier's a/c was solved and fixed in a timely, professional manner. Thanks Steve and Nissan of Chantilly for resolving the a/c issue and being polite and informative throughout the process. More

Great experience These two sales associates were awesome. I initially was in dialogue with Keith Harrison during the 'key for key' event earlier this year (2014) and I These two sales associates were awesome. I initially was in dialogue with Keith Harrison during the 'key for key' event earlier this year (2014) and I wanted to trade in my 2010 maxima for a newer model. It didnt work out so well for me the first time around because I needed a co-signer. Today, I came back with a cosigner and we were able to get a deal done. Issac was the only associate available when my father and I showed up so he got all of the paperwork started and then keith came by later after the deal was done. The level of professionalism these two gentlemen showed during the whole experience was awesome. I would also like to commend Stacy and Tommy in service as well because they were able to diffuse my anger and frustration with my 2010 maxima (Hence the reason I traded it ) and the issues I was having with it. I must say it feels good that I was able to drive off with a brand new 2014 maxima. Thanks again and I will most definitely refer people to Nissan of Chantilly. More

went into for a service and brought a new car!!! Originally, I came into Nissan to get my 2010 Sentra fixed. Jesse came up to me and explained to me their trade in deal and introduced me to Keith. Ke Originally, I came into Nissan to get my 2010 Sentra fixed. Jesse came up to me and explained to me their trade in deal and introduced me to Keith. Keith was amazing. He explained everything to me in such detail and offered me a great deal I couldn't pass up. He took time to get to know me and made me feel super comfortable. I'm super happy with my decision to purchase a new vehicle and I would highly recommend Keith. He took incredible care of me and I couldn't have had a better experience. Thank you! More

Altima Lease We were looking for a cheap lease on a new Altima and Keith came through for us. He explained the car details thoroughly during our test drive and ex We were looking for a cheap lease on a new Altima and Keith came through for us. He explained the car details thoroughly during our test drive and explained all of the lease terms when we returned. Overall, a great experience. More

Came in for Service, Left with New! They where really great. I started with Stacey King for service on my 2010 Altima and while waiting in the lounge area, we met with Keith Harrison an They where really great. I started with Stacey King for service on my 2010 Altima and while waiting in the lounge area, we met with Keith Harrison and I was impressed with the 2014 and decided to lease a 2014. More

Experience started good, ended with a fizzle First let me say, I do a lot of business at this dealership. I have bought a number of cars at this dealership. It just seems that every time that I g First let me say, I do a lot of business at this dealership. I have bought a number of cars at this dealership. It just seems that every time that I go back to buy a car, it gets worse and worse. The only reason that I go back time after time is the superior service and the outstanding job by Stacey and Jenny. These two gals have a great attitude and know their stuff. It is their positive attitude and performance that brings me back, time after time. Does this dealership have good prices. Maybe, but they are close to any other dealer. Does this dealership honor their coupons and deals - not yet. Their trade-in offers suck and they always claim that they have to spend x number of dollars to get the car ready for the lot. Who cares? It's called the price of being in car sales. Twice now, I have bought a car on a holiday weekend. Twice, the deal was up to $2500 over KBB (or whatever standard they use). Twice now, I have been offered up to $2000 less than fair value of KBB or BB. They claim the deal is for somebody buying a car at full price. Really?? I should pay full MSRP because you offered fair trade value? And if you go to their website, you'll get that pop-up offer for $150 for buying a new or used car. And how many times has that been honored? Zero! I will say that Keith did an outstanding job upfront; he knew his stuff about the car. But once the deal was underway, it was all the typical shady sales stuff after that. They weren't interested in what you wanted. They weren't interested in making the deal sweet after the deal. They were just after a tick on the board. And who is this character at the desk that grants a deal? The days of the sales associate asking permission from the general manager are long gone. How about empowering your people to make a deal? Once we agree upon a deal, it was hurry up and go, on to the next customer. My interaction was pretty much nil at that point. I was escorted to the finance guy who had a personality like a rock. Asked several questions, he couldn't answer them. Here, sign here, here and here. Thank you. I will have to say that this dealership is pretty slick and really upholds the shoddy sales car salesman persona. They totally lost me after the sale with nothing said about service or parts. They made my experience go down hill when they transferred a personal plate to my car that had expired tags. When I tried to go to the DMV (waited an hour) to get the stickers, I was told to go back to the dealer. When I went there, I was told that accounting had to take care of that and they wouldn't be there for 3 or 4 days. So now, I'm driving around with expired tags. Was each area of this review okay - yes. Was it an overall bad experience - yes. It could have been better, especially since I'm a repeat buyer and routine customer for service. It feels like it's all about the numbers - forget about the long-term customer. More

Great Buying Experience It was a pleasure buying a car from Nissan of Chantilly, and Ankush specifically. Ankush is a great salesman, he is very friendly, and knowledgeable. It was a pleasure buying a car from Nissan of Chantilly, and Ankush specifically. Ankush is a great salesman, he is very friendly, and knowledgeable. This was the best experience I have ever had buying a vehicle. Everyone I interacted with at the dealership was very friendly and helpful. They even got me better financing than I found independently! More

Excellent experience, everything was very clear and went very smooth. Ankush is an excellent salesman and help us out in every way we needed. Again thank you v experience, everything was very clear and went very smooth. Ankush is an excellent salesman and help us out in every way we needed. Again thank you very much!!!! More