Priority Nissan Chantilly

Great Experience!!! My family and I stopped by on Saturday and met with Mr. Sharma to look at a Altima . We really appreciated how patient he was with us. The entire pro My family and I stopped by on Saturday and met with Mr. Sharma to look at a Altima . We really appreciated how patient he was with us. The entire process took less than 3 hrs and at the end of those hrs we had a brand new car!!! Mr. Sharma is a great asset to the Nissan team!!! More

Unbelievably Poor After-Purchase Customer Care I took my car to Priority Nissan in Chantilly VA in July of 2014 because it was making a whining noise that sounded like it was coming from the transm I took my car to Priority Nissan in Chantilly VA in July of 2014 because it was making a whining noise that sounded like it was coming from the transmission. The service manager told me that Nissan had identified a problem with the transmission overheating and had designed an add on transmission fluid cooler, and that they would order it and install it in about a week. I elected to continue driving my car until the part came in rather than make Priority give me a loaner. After nearly a month of not hearing back from them, I called for status and was told the part was on back-order and they would call me when it came in. This went on for over a year, with me checking in occasionally (Priority NEVER called me to volunteer status) and Priority repeatedly telling me it was Nissan's fault, not theirs. Nothing like you car dealership sticking up for you after you make a $20,000 purchase from them, right? Today, August 10, 2015 (yes, that is 13 months after Priority originally identified the problem), I called them after 6 months of silence and once again asked for status. After 4 calls throughout the day (again with the refusing to call me back ???), I finally learned that the part is now available and they can get it in a few days. Now, I refuse to believe that, after 6 months of silence from them, I just happened to call when the part became available, so why didn't they contact me months ago when the part really became available? I've been driving my car around with the transmission making this whining noise for a year. And what does the whining noise mean? It means parts are wearing down much faster than they should be. Who knows how much damage I have done to my transmission. I very reasonably requested that I bring my car to them and get a loaner until they get my car fixed, but they refused to accommodate even this simple request. I have to wait until the part arrives and bring my car in at their convenience. This is starting to turn into a rant, so I'll wrap up by stating "Thanks, Priority Nissan, for making me your first priority." Suffice it to say I would not recommend buying any Nissan product with the Continuously Variable Transmission in it, and I would definitely not recommend buying any car from Priority Nissan. Their company name is a little misleading. More

My experience at Priority Nissan Chantilly was excellent! I'm so happy with my Nissan Pathfinder and Ankush Sharma helped make this buying experience excellent! Everyone was very helpful, professional, and an I'm so happy with my Nissan Pathfinder and Ankush Sharma helped make this buying experience excellent! Everyone was very helpful, professional, and answered all my questions. It was superb!! More

Twice as Nice Our Sales Professional at Priority Nissan of Chantilly, Steven Lamey, was simply The Bomb Dot Com! Never in our car shopping history have we experien Our Sales Professional at Priority Nissan of Chantilly, Steven Lamey, was simply The Bomb Dot Com! Never in our car shopping history have we experienced someone like Steven, who is blessed with a rare combination of vehicle knowledge, operational efficiency in the facilitation of test-drives without delay, and a genuine kindness and focus on our interests and needs. My wife and I leased two vehicles at the same time because of Steven's willingness to cater to us, even allowing our young children to entertain themselves by sitting at his desk, and to pop in and out of nearly a dozen spotless vehicles in their beautiful showroom. For heaven's sake, Steven even came in to work on his day off (with very little notice) to make sure we received a white glove experience while picking up our vehicles. I pray that Steven is still on board three years from now when we are ready to select our 2018 models. More

never trust this guys for the price they promise. ... don't even consider going to this dealership. never trust this guys for the price they promise.... ... don't even consider going to this dealership. never trust this guys for the price they promise.... More

Worst customer service ever!! Stay away We went here to buy a new car for my husbands work. When we got there no one acknowledged us so I had to ask if anyone was working. The guy at the des We went here to buy a new car for my husbands work. When we got there no one acknowledged us so I had to ask if anyone was working. The guy at the desk said that the associates were on lunch ( at 5pm). When we got the guy to show us some cars than he gave us really xxxx high numbers for the price of the cars. When my husband said he didn't want any of them, the sales guy got really freaking angry and mad. He threw the car keys on the table and walked away, my husband told him that it's his job to sale cars with having a good customer service and we walked out. While walking out the th guy at the desk asked us why wer leaving and my husband told him that th guy didn't know wat he was doing. Very very very bad service, will never go there again!! I had bought w brand new car about a year ago from Chantilly toyota and they have the BEST service!! More

Relaxed casual atmosphere. Incredible selection. I live in Alexandria. Chantilly is not local or even the closest Nissan dealership to me. Did the research. Glad I made the move to Priority Nissan. N I live in Alexandria. Chantilly is not local or even the closest Nissan dealership to me. Did the research. Glad I made the move to Priority Nissan. No other Nissan dealership in this area can match the "Priority For Life" program. Free Oil changes, Free State inspections, Free Towing, even Free Engine replacement! Walking through the door. No pressure. Wasn't attacked by several people. Professional yet genuinely friendly and helpful staff. Every person that dealt with me during my recent new Sentra purchase, was very easy to work with. I never heard a "No". No secrets or games. Ben Clark, Abdel Bouydra, Rafel Jabour, all helped me until I was completely satisfied. They really know what they are doing over here at Priority. Glad I found a new Nissan dealership to call home. Worth the drive for me!! Thank you fellas and Priority Nissan. More

Priority Nissan Chantilly - Treat like family! A great team of men and women who go out of their way to be as friendly and helpful that it feels like your are part of the family. They are all very A great team of men and women who go out of their way to be as friendly and helpful that it feels like your are part of the family. They are all very welcoming and sincere in helping you with the sometimes confusing process of buying a car. A special thanks to Mar Robles. He was so helpful and patient. More

Excellent Service I am extremely pleased with my purchase at Priority Nissan of Chantilly. I would like to give my many thanks to Mr. Robert Clifton for making my purch I am extremely pleased with my purchase at Priority Nissan of Chantilly. I would like to give my many thanks to Mr. Robert Clifton for making my purchased a very pleasant one. It's extremely rare to find individuals at a dealer that will guide you through the whole purchasing process in a professional, honest, and patient manner nowadays. Also, my many thanks to the Finance Department for getting me a really good deal. Bottom line, I got nothing but wonderful things to tell my friends about this dealer. Thank you all! More

horrible,degrading feeling,the way no one should be treated. The sales person was really nice, however once we got to his desk was when the horror started. The sales guy was trying to be reasonable and work with The sales person was really nice, however once we got to his desk was when the horror started. The sales guy was trying to be reasonable and work with us and when he would go talk to his manager all you could hear was yelling. His manager has talking down to him in front of everyone in the show room. He would even talk about us as we sat there waiting. He said "NO! She is crazy. I am not doing that. She can go somewhere else." The two people at the front desk where sitting there looking at us with the most disgustful look on their faces like we were from another planet and wanted us gone. As son at we noticed how unprofessional this place was we got up and thanked the sales guy for his assistance but we were no longer going to stay there. He insisted in waiting and called the manager over to talk to us twice and he refused to come. The second time was something i had never experienced before. The manager literally walks right past our cubicle while as the salesman is calling him over to talk to us and he doesn't even glance our way. Walked by and ignored us as if we were peasants to him. I must say it was an unbelievable feeling that i cannot explain. When someone hears you and simply doesn't acknowledge you for for a reason you do not know. This reaction came out of left field and I have no idea why the two people at the front desk and the manager acted the way they did towards us and the salesman. This is not a place I would trust to do business with or even provide them with you personal information. All of the cars we have ever owned were Nissans and after this experience it really made us think differently and we have even contacted corporate. These employees should not represent the Nissan brand or make other customers feel degraded ever again. More