Priority Nissan Chantilly

Worst retail purchase & experience in my life. .. First, i just read a review from a person who got their oil changed & the drain plug was left out & subsequently, blew the motor. They .. First, i just read a review from a person who got their oil changed & the drain plug was left out & subsequently, blew the motor. They couldn't get any satisfaction from Priority Nissan. That's insane & i feel your pain. Now, I'm not all that surprised at my ordeal. I purchased a 2011 Nissan Altima from Priority Nissan in Chantilly VA on 2/29/2024 for my son. I live in MD, (70 miles, about an hour & a half away) but felt it was worth the ride & a bit more money to buy from a dealer to get a quality vehicle. This is my 3rd & FINAL Nissan. It started throwing codes after I got it home & upon trying to get the car to pass MD inspection, I came to find that the car had NO PULLEY ON THE ALTERNATOR. The belt was riding simply on the shaft of the alternator. I had even sent them pictures. Since i got it home, there have been a litany of problems with this vehicle. I called Nissan several x about it & while there are some nice folks there, i couldn't get a call back from Tony Moorhead, GM at Priority Nissan. Since i got it home: NEW ALTERNATOR & BELT. NEW CV AXEL. NEW MOTOR MOUNT. SEVERAL SENSORS. Several inspection fees & specific tools need for these repairs, not to mention a new grill for $50.00 online (they wanted $450.00). All of these at MY EXPENSE. Couldn't get a call back from Tony Moorehead. Their parent company, Lithia, also was zero help, including Nissan regional customer service. I pushed this to executives @ Nissan N. America & have not heard back. ( i didn't expect to). So i spent $8000.00 on a 2011 Nissan Altima with 123k mile on it for my son, & AN EXTRA $1500.00 getting it road worthy, not to mention the time & busted knuckles doing this work. Not even an apology from the many levels of folks i talked to until i mentioned it & then it came out of Nissan customer service reluctantly. This is unacceptable at any level but clearly its a corporate philosophy from the top. I'm pretty sure any of the folks i talked to would find this unacceptable if had happened to them. Tony Moorehead needs a lesson in customer service. I do hope he gets the same treatment i received in some other purchase in his personal life. Truly. In conclusion, I'm done buying Nissan & I will pass on my experience. Shame they have such a crappy customer service philosophy. PS: I've seen that there is some talking head responding to these reviews. For me, no need- SAVE IT.. I've heard it all from the others before you. It's all just an attempt at face saving, which clearly, most people are too smart to believe. ITS A CORPORATE PHILOSOPHY More

Horrible experience! !!! I'll take them to the court. I am extremely disappointed with my experience at Priority Nissan of Chantilly and feel compelled to share my sto !!! I'll take them to the court. I am extremely disappointed with my experience at Priority Nissan of Chantilly and feel compelled to share my story to warn others. I had an oil change service appointment last December, covered under my "Priorities for Life Rewards" program. However, what followed was a nightmare. In early March, my car's "check engine" light came on, and upon inspection, it was discovered that the oil drain plug was missing. The subsequent oil leak led to catastrophic engine failure and irreparable damage, necessitating the replacement of the entire engine. Shockingly, the diagnostics revealed that the check engine light had never come on before March 4, indicating that the issue arose after my dealership visit. I have spoken with the service manager and the dealership manager, but they all refused to help me. Despite clear evidence implicating their negligence, Priority Nissan of Chantilly's service department refused to acknowledge their mistake or take responsibility. Even my attempts to escalate the matter to the general manager, Mr. Tony Moorehead, proved futile as he, too, denied any fault on their part. Left with no other option, I had to seek repairs from a private mechanic, incurring significant expenses, including rental car fees. It is unacceptable that the dealership failed to honor its commitment to customer satisfaction, especially considering the "Lifetime Engine Loyalty Certificate" issued to me upon purchase. I hired an attorney for a demand letter to settle the cost I paid for car repair, which was $7300. However, the dealership offered me only $1000, and after receiving the offer, they raised it to $1500!!!! I rejected their offer and prepared a lawsuit, and we will see each other again in court. I strongly advise potential customers to exercise caution when dealing with Priority Nissan of Chantilly. Their lack of accountability and disregard for customer concerns make them an unreliable choice for automotive services. More

I have been a long-time customer of this dealership from vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with fantastic customer service and have kept all of my Nissan vehicles running flawlessly. From "Priorities for Life", Express Service, or Major Service, Priority has always come through for me. When I come in the advisors know me by name and it is often like coming in to chat with friends. When I leave after service, I know that my vehicles were serviced right the first time. I have had 3 Pathfinder Platinum's, 2 Armada Platinum's, a Sentra SR, a 350Z Convertible and a Titan Platinum Reserve among other vehicles serviced at this dealership through the years that ran with bullet proof dependability due to the advisors and technicians at Priority. More

When we lived in Virginia for 5 years we had purchased a few cars from this dealership and things were fine till the last purchase and things fell apart. There were promises made at the time of sale to repl few cars from this dealership and things were fine till the last purchase and things fell apart. There were promises made at the time of sale to replace broken taillights for safety reasons and replace a few other items that never was addressed. Our emails went unanswered for months and now years. Oh We still get new 1 way emails asking for business totally ignoring the unacceptable lack of response and out right lies that Priority Nissan Chantilly Virginia had made. No I would not recommend this dealership or Nick, (our once great salesman now part of the problem) to anyone! More

UPDATE: We finally had to report the tag was lost ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said t ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said they could not issue a temp tag once the permanent tag was issued. This is a LIE because they have done it twice already. This dealership does not give a crap about customers post sales. I will never buy from this dealership again and I may not even purchase another Nissan in the future. Buyers beware. If you see a "Priority" sign, turn the other way and run!! We now have a hunk of metal that we cannot legally drive. Thanks Priority Nissan! We purchased a 2021 Platinum Nissan Rogue on 5/6/2021. The sales person was great and no complaint on the vehicle. The issue has been getting the license plate. The license plate was supposed to be shipped to us in Virginia because we are about 2 hours away. After a few weeks we called and found out the plates arrived in China! We are still trying to get our permanent plates. We have put more miles on the vehicle driving back and forth to get new temporary plates that we have for anything else. The follow up from the dealership is horrible. We have to chase them down instead of them staying on top of this issue. We also found out they could have spent a few more minutes with us initially and just issued us our permanent plates. Now they are stating they have to go to Richmond to get them replaced. One more temporary tag and they lose another star! More

Charged me $1500 to fix what they said was the issue. Got stranded 2 days with the same issue. They claim now they know what it is and expect another $1200. Incompetence stranded 2 days with the same issue. They claim now they know what it is and expect another $1200. Incompetence More

Misrepresentation of Wear and Tear Expenses I do not appreciate your lack of acknowledgement that there was a misrepresentation of the damages on my vehicle in you last response. Yes, I knew tha I do not appreciate your lack of acknowledgement that there was a misrepresentation of the damages on my vehicle in you last response. Yes, I knew that there could be potential damages to my vehicle but the representatives should have never given me verbal assurance that "everything is okay", "I have seen cars with way worse damage", "you won't have any major expenses for your wear and tear", "we just looked at your car, and everything is alright". Let me be very clear, I appreciate your follow up responses over the last week, but I do not appreciate your final response that does not acknowledge my claim of misrepresentation. Also, you should never respond to a customer's inquiry with all of the letters in bold font, it leaves a negative impression. I know you have a job to do, and you have colleagues to support but your response was disrespectful and lacking courtesy. It is not about the money for me. More