Priority Lexus Newport News - Service Center

Sales sucks but service is great. Customer friendly team who is efficient and dos quality work at fair price. "can do" attitude. Skip the sals team and buy your Lexus somewhere lse but definitely use the Ne who is efficient and dos quality work at fair price. "can do" attitude. Skip the sals team and buy your Lexus somewhere lse but definitely use the Newport News service team if you can. More

We are having trouble with the satellite radio in my wife's 2010 RX350 (have had it less than a year). I have called service three times only to be told that there was nobody available to talk to me so wife's 2010 RX350 (have had it less than a year). I have called service three times only to be told that there was nobody available to talk to me so I have left a message each time. Never has anyone returned a call from my messages. I have called the Richmond Lexus dealer and they have told me that they are very willing to take over the service of her car and that I should bring it in right away and they will replace the radio. More

Service dept is very cordial and pleasant as always.They got me in ontime and out ina reasonable amount of time. The coffee and refreshments were .appropriate for the time of morning.I have always had agood got me in ontime and out ina reasonable amount of time. The coffee and refreshments were .appropriate for the time of morning.I have always had agood experience at your service dept.Ihope to buy my next Lexus from you . More

I bought two Lexus SUVs with the thought that I was buying two quality vehicles that, in turn, would be supported by a quality service department. In my opinion and after owning these vehicles for a wh buying two quality vehicles that, in turn, would be supported by a quality service department. In my opinion and after owning these vehicles for a while, the vehicles have performed to my satisfaction. However, support from the service department is NOT satisfactory. I have had several experiences where I have had to wait two to three weeks in order to schedule routine maintenance for my vehicles. I feel this is an extraordinarily long wait time. I have had the experience of being stranded with a flat tire and being told that I would have to wait a week before I could be scheduled to have my tire repaired. I'm not sure what I was supposed to do in the meanwhile. I have had repairs done and have had to return my vehicle to have the same repairs done again. This is more than inconvenient considering I had to wait so long initially to have the work scheduled. Complaints to the service department seem to go unheard. More

I have worked with these ladies for years including Angie in Va Bch. They are an assett to your company. I have bought 12 cars from CB Dealership in the past 21 years and have never had a service issue in in Va Bch. They are an assett to your company. I have bought 12 cars from CB Dealership in the past 21 years and have never had a service issue in either locations. Of concern to me especially is the ability to get a loaner. Always clean and available. More