Priority Lexus Newport News

We have had a good experience with CB Lexus on buying new cars. We have been less thrilled with the maintenance and attention to detail. When bringing cars in for maintenance, we have found that on many tr cars. We have been less thrilled with the maintenance and attention to detail. When bringing cars in for maintenance, we have found that on many trips the car washing aparatus has been broken - more often broken than not. In other issues, we took a car in and found that it needed AC filters and the car was returned with the note that it needed these filters. Even thought we were waiting in the maintenance area, we were not asked if we wanted them replaced, which we did. It entailed another hour or so because no one thought to come to us while we were waiting. On another occasion we thought we were getting a loaner car, just to find out that you had to reserve the care which no one bothered to tell us. We have now purchased 3 cars from CB Lexus, including 2 new cash sales - a 2012 460 and now a 2012 RX. These experiences have been largely positive, but calling CB Lexus for service appointments is still more of a trial than a positive experience and whether the maintenance will be honored is always a big mystery. While we are positive about Lexus automobiles having driven them since about 1991, we retain the luxury of saying "the jury is still out on the efficiency of the CB dealership." Let it be known that we dealt with Pohanka Lexus in Fairfax, VA for many years and had only the highest of ratings for them. The CB maintenance has not reached that level of professionalism. More

I have high customer service expectations and detest even walking into most dealerships. Terron Granby & Vicki East made us feel welcome and never applied any pressure. They told me straight out that even i walking into most dealerships. Terron Granby & Vicki East made us feel welcome and never applied any pressure. They told me straight out that even if we didn't buy a car they wanted us to have a good experience. Terron has been extremely helpful, even after the sale. This was the easiest and best experience I've had buying a new car. The folks @ CB Lexus didn't just meet my expectations, they surpassed them. More

Dealer ( Mr. Gregory) was one of the most friendly and helpful individual that I have experienced since buying vehicles from Lexus dealerships. I have purchased four vehicles from Lexus going back to a 19 helpful individual that I have experienced since buying vehicles from Lexus dealerships. I have purchased four vehicles from Lexus going back to a 1990 LS400. This has been the best experience I've had with a Lexud dealership from Richmond, VA, Maryland, South Carolina and New Jersey. I commend the work that your General manager is doing and I must say that your Dealership rank far above other Dealerships that I have done business with. Thanks again for the personal relationship that you have established with your customers! More

I am every Happy in doing business with you. Plan on making you guys my # 1 dealer. Thank you for your quick turn around. I am now enjoying my 2009 Dodge Ram making you guys my # 1 dealer. Thank you for your quick turn around. I am now enjoying my 2009 Dodge Ram More

I'm happy with my purchase but after driving away discovered the driver mirror was not operational and the gas tank was on 8th of a tank. I thought they were suppose to fill the tank up. discovered the driver mirror was not operational and the gas tank was on 8th of a tank. I thought they were suppose to fill the tank up. More

Over the past six months I researched Lexus over the internet and made a decision that I would purchase a new 2013 Lexus GS 350 upon my return to the States from Germany. I contacted Charles Barker internet and made a decision that I would purchase a new 2013 Lexus GS 350 upon my return to the States from Germany. I contacted Charles Barker Lexus first by email and then by phone and made arrangements with Sales Associate Terron Granby. I was immediately impressed with his profesionalism and made the final decision to purchase the auto through him. I wasn't dissappointed!! His expertise made the entire process as smooth as the Lexus itself. Thank you Charles Barker Lexus and thank you Terron!! Respectfully Submitted, Another Charles Barker Lexus Customer More

i was deffinately not the easiest customer they have had, i was deffinately not the easiest customer they have had, yet they remained friendly at all times and were extremely helpful in getting me the car i i was deffinately not the easiest customer they have had, yet they remained friendly at all times and were extremely helpful in getting me the car i wanted. i really appreciated it. More

We felt like family the moment we walked in the door, no pressure from anyone, just handshakes and sincere welcomes. Professional people and professional appearance. Kevin Morgan is a salt of the earth, go pressure from anyone, just handshakes and sincere welcomes. Professional people and professional appearance. Kevin Morgan is a salt of the earth, golden rule person and we want to adopt him. We wish we were in the market for another car just to go through the experience again. Other excellent folks are Thomas in financing and John in delivery. Kevin deserves an extra bonus!!! More

I have had three Honda Accords over the years, and bought my last one in 2000, after someone ran into and totaled the 10-year-old Accord I was driving at the time. Needless to say, I’ve been pleased with th my last one in 2000, after someone ran into and totaled the 10-year-old Accord I was driving at the time. Needless to say, I’ve been pleased with the reliability of Hondas we have owned, and the way they held their value. However, my daughter and her husband had both bought pre-owned, certified Lexus automobiles, and were very happy with them. After riding in my daughter’s 2004 4-door sedan a number of times and being impressed by the quality, I decided that my next car would be a Lexus to replace my 2000 Honda Accord EX-VL, 4-door sedan. On 5/12/12, my husband called Charles Barker Lexus of Newport News to ask if they could transfer a certain certified, pre-owned model from another dealer. He talked with Viki East, Sales Manager, who invited us to visit the showroom. There we met Viki, and discussed our preferences. She referred us to John Keck, Sales Consultant, so we could test drive a 2010 ES 350. We were impressed with the ease of handling and quiet, smooth ride. John explained a number of features while we were driving. We went back to the showroom to look at several other used cars; however, we could not find one with an exterior and interior color combination that we liked. Viki suggested we consider a 2012 ES 350 because the price was not a great deal more than the used car prices, and we would have a new car warranty. My husband and I usually buy new cars, and felt better considering that option. We discussed color preferences, price, trade-in value for our old car, etc. Viki made a few phone calls while we looked at cars with John, and found what we wanted at another dealer. With our approval, she ordered it shipped to Newport News. It is handsome! John demonstrated the many features, and took us for a demo drive. He also explained the Extended Service Contract, which we purchased. We have always been very diligent about maintaining our vehicles, and he did not exert any pressure. Jim Hernandez, Vice President/General Manager, introduced himself and gave us his business card. We met Thomas Calhoon, Business Manager, who completed the paperwork, as well as Billy, who would do the detail work (Xzilon). Everyone was very friendly, professional, and worked as a well-functioning team. We have been very pleased with the Lexus and with Charles Barker Lexus of Newport News. We would definitely recommend the dealer unequivocally. NOTE: The Dealer Review is a cumbersome process, and there is no reward for the customer spending their time on extended comments. You might get more input if it were simplified. More

We went to many dealers and had the traditional car buying experience with the "classic cheese ball salesmen", mark ups over MSRP and a whole host of other half truths about cars and or the deal itself buying experience with the "classic cheese ball salesmen", mark ups over MSRP and a whole host of other half truths about cars and or the deal itself. When we first met Brad Rose he was different, no pressure, straight shooter, extremely knowledgable. The car we purchased fit about 80% of what we wanted, the reason we came back and purchased the CT200 from Charles Barker was Brad and his approach to selling cars. More