Priority Lexus Newport News

John was very personable and was not "pushy," a quality that would have sent me out the door immediately. He listed to our desires in a new vehicle and was able to deliver accordingly Radia is a quality that would have sent me out the door immediately. He listed to our desires in a new vehicle and was able to deliver accordingly Radia is a BIG asset when buying a new car! More

Excellent customer service! They help us to locate the vehicle of choice in a timely fashion. Virgil is a consummate professional that made the experience world class. Thank you. vehicle of choice in a timely fashion. Virgil is a consummate professional that made the experience world class. Thank you. More

The salesperson is knowledgeable, kind and informative. The salesperson is knowledgeable, kind and informative. The price negotiation is very pleasant and smooth. The sales was wrapped up in few hours at The salesperson is knowledgeable, kind and informative. The price negotiation is very pleasant and smooth. The sales was wrapped up in few hours at the dealership. A trained person was assigned to review all the new car features with me before I drove away from the dealership. More

Lexus I bought a car from Laura Carman that I never Lexus I bought a car from Laura Carman that I never even saw. Upon arriving at the dealership I felt comfortable and at ease. My son said that his Lexus I bought a car from Laura Carman that I never even saw. Upon arriving at the dealership I felt comfortable and at ease. My son said that his expectation where exceeded and that was verbatum from a 12 year old. Laura is a great asset and I will most likely buy another car from her even yhough I live in Cary, NC and have a dealership near me I made a 150 mile, 3.5 hour drive to get the car and was glad I did. Thank You Clay S. Lowder 919-810-0784 More

This was by far the best experience I have ever had with ANY dealership. The customer service was phenominal, and the car is spotless. Jim Hernandez even went out of his way to clean the leather seats on ANY dealership. The customer service was phenominal, and the car is spotless. Jim Hernandez even went out of his way to clean the leather seats on the Lexus because he wanted to ensure the car was PERFECT, which it was. Jim treated me like his own daughter during the entire transaction, and I am so thankful I had the opportunity to work with such a knowledgeable, kind manager. Besides the outstanding customer service, the car drives and smells like new and I have fallen in love with the Lexus brand:)! More

Bought a new 2013 Lexus E300h. Tony was a very pleasant and efficient salesman to work with. We negoiated a fair price for my tradein and ensured that the new car had the features I was looking for. Patri and efficient salesman to work with. We negoiated a fair price for my tradein and ensured that the new car had the features I was looking for. Patrick could not have been more helpful in ensuring I understood the features of the new car with particular emphasis on safety features. Gus handled the finances and paperwork and was also helpful friendly and efficient. More

Kevin is as good as they come for a successful sales transaction. He is super pleasant, knowledgeable, honest and does what is right for the customer and the dealership. I did not intend to purch transaction. He is super pleasant, knowledgeable, honest and does what is right for the customer and the dealership. I did not intend to purchase a car on the day we visited CBL in Newport News. Did not intend to even drive it. It was to be an exploratory visit. Kevin answered questions I hadn't even asked yet. He picked up on our likes and dislikes and steered us to what we wanted (and didn't know it!). So, surprisingly to us, we were working out an arrangement with Thomas to trade in our car while he located the car of our choice. The young woman who discussed the car details was also knowledgeable and we felt so much more comfortable with the high tech components when we left. We know she is also available for continued assistance. Thomas is a professional and a straight shooter. We felt we were in good hands when we discussed financing. Thank you to the team! More

Great dealership, great prices, great customer service. Glenn was outstanding and a rare breed among car salesmen these days. Very happy! Would purchase again from this dealership. Glenn was outstanding and a rare breed among car salesmen these days. Very happy! Would purchase again from this dealership. More

I LOVE my new Lexus...Kevin Morgan was my salesman, he was great in showing me 2 or 3 different types of the Lexus. I'd never driven one and I did not know much about the cars but I really like the looks was great in showing me 2 or 3 different types of the Lexus. I'd never driven one and I did not know much about the cars but I really like the looks of it. He was very knowledgeable, EVEN came in on his day off...everyone was very nice, welcoming and proffesional. Charles Barker Lexus is my new dealership. More

John was very helpful in explaining all of the safety features of the car and the benefits offered only by Lexus. He had alot of patience and was most pleasant to work with. Tom, the business manager, features of the car and the benefits offered only by Lexus. He had alot of patience and was most pleasant to work with. Tom, the business manager, carefully went over everything with us and made the whole process very understandable. Radiah did a fine job introducing the features of the car to two over-whelmed people. She took her time and would go over and over anything that was confusing to us. She will also work with us to continue this process. More