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Priority Lexus Newport News
Newport News, VA
742 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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742 Reviews of Priority Lexus Newport News
May 31, 2017
My new 2017 RX350 Once again I had a great experience driving a couple of your SUV's and leased the RX350. Ted Townsley made it very easy and fun for me. I've had a lot Once again I had a great experience driving a couple of your SUV's and leased the RX350. Ted Townsley made it very easy and fun for me. I've had a lot of CB Lexus' over the years and will keep coming back. More
by edwardshugrue
Employees Worked With
Teddy Townsley
April 13, 2017
New Lexus Owner Charles Barker Lexus made our car buying experience enjoyable. We were pleasantly greeted as soon as we arrived and provided world class customer ser Charles Barker Lexus made our car buying experience enjoyable. We were pleasantly greeted as soon as we arrived and provided world class customer service from everyone we engaged. Tim Zayakosky knew every detail of the RX 350 and its equipment. He walked my wife through all the technology and safety features as if it was his own car. His expertise and knowledge far exceeded our expectations. Thank you Tim for taking care of us! More
by Rob Whitaker
Employees Worked With
Tony Rutherford, Tim Zayakosky
March 30, 2017
Repeat Customer--Enjoyable Car Purchasing Experience Our family has purchased several vehicles from Ted Townsley and every experience has been stress-free and pleasant (as car shopping should be). He is Our family has purchased several vehicles from Ted Townsley and every experience has been stress-free and pleasant (as car shopping should be). He is very professional and knowledgeable and really seems to do his research when it comes to finding the perfect vehicle to fit your family needs. He genuinely seems to love what he does and it shows. He takes care of you from start to finish. Thank you Ted! More
by Katy Negroni
Employees Worked With
Teddy Townsley
March 27, 2017
Rapid service on the spur-of-the-moment A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would "fi A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would "fit me in", although it was a busy day. Within 5 minutes of arrival, my car was up on a rack, inspected and reassurance given to me that it was, indeed, just the air conditioner. Stellar service!!!!! More
by 1ernurse
Employees Worked With
Teresa Blount
March 19, 2017
Satisfied customer While I was searching for a midsize SUV to purchase I was fortunate enough to run across Patrick Antar . He was very approachable and interested in w While I was searching for a midsize SUV to purchase I was fortunate enough to run across Patrick Antar . He was very approachable and interested in what I was looking for and helped lead me to the perfect car after I had been searching for 3 weeks on my own. He worked with the dealership to get me the best possible price and also was instrumental in getting this vehicle prepared for me. He did big things with the price and vehicle and these little things that for us that made the purchase even sweeter. He's a great salesman and real good guy. Thanks Charles Barker Lexus Newport News for the experience. More
by Lincoln
Employees Worked With
Patrick (Frenchie) Antar
March 17, 2017
A Christmas Lexus (2016 Purchase - 2017 Model) I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine and he was attentive to my comments to the point I got the vehicle I wanted, but ... the follow-up was slow, incomplete, and full of promises that took over a month to resolve. The car was delivered (22 Dec 16) as planned. I didn't realize until later that the "maintenance kit" for the Auto Armor was not present. The temporary (30-day) registration was present and I was assured the permanent registration would arrive in the mail long before the temporary expired. I currently live in SC, so going by the dealership for the permanent one was out-of-the-question. As time on the temporary registration was running out, I noted the issue of no "maintenance kit" being delivered and that the registration was almost expired. "We'll get right on this and have it 'over-nighted' to you." It expired and I spent the next ten (10) days in communication with all levels of management to get the replacement registration and the kit. I was not able to drive the car for nine (9) days, because the replacement registration did not arrive. Not surprising, the finger-pointing happened, where they blamed the mishandling of the documentation on their "contractor" that handles these transactions. Obviously, there is no oversight, follow-up, and/or quality review on performance. To avoid an epistle, I'll not detail the complications I experienced regarding proof of insurance, except to say they made a minor debacle on this documentation, too, that just required them reading what was in front of them. Ultimately, in February, I was back on the road and have a maintenance kit to show for my $795 Auto Armor. Previously, my purchases of Lexus vehicles have been at Lindsay Lexus/Aaron Taylor in Alexandria (VA), and I would recommend them to the fullest. More
by WGLT
Employees Worked With
GM Tim Rayfield, Thomas Cahoon, Tony Rutherford, Mohamad Mayassi
March 07, 2017
Not impressed - they only care if you want to buy a car At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no response. I then went to the page and initiated a chat but that was only sales (let's you know what they value and what they don't) so they sent my info to the service department... 2 hours later I received a SMS message from them. I relayed my questions and the info I needed from them and she stated that a service adviser would email me. In between all that I filled out a special order form on their website. So count that -4 different ways I've attempted to contact them using THEIR supplied methods of contact and here 8 days after the first attempt and 5 days after the last and nothing. I can only surmise that they are so busy then neither want nor need my business or they are incompetent. Either way they get their wish - I cannot see a reason to go to their dealership. At this point, should I need a dealer item I'll get it online from another dealer and if I need dealer service I'll go to Lexus of Richmond. More
by Mike Brown
Employees Worked With
Kadim Tshiek
March 03, 2017
Sales and Delivery Experience From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He res From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He respectfully and professionally listened to what I said about what I would do and what I would not do. Mr. Antar applied honest and ethical principles during the negotiation process. I traded a 2016 Mercedes Metris Passenger Van and after several expected rounds, I received a mutually agreed upon fair trade in. Plus, I was given a purchasing courtesy that allowed me to complete the trade in and delivery process and finalize the payment in full within a reasonable time. Finally, Mr. Antar provided me with a tutorial of the many features of the vehicle based upon my learning curve and demonstrated a thorough knowledge of those features as he enthusiastically explained the many complexities of the vehicle I purchased. Mr. Antar receives an A+ for far exceeding any past experiences with sales representatives that I can remember. Thank you Mr. Antar. More
by dcavey1
Employees Worked With
Thomas Cahoon, Tony Rutherford, Mohamad Mayassi, Patrick (Frenchie) Antar
February 10, 2017
A relaxed car-buying experience Patrick Antar did so much to make this car purchase feel relaxed and rewarding. From the moment he met with my wife and me, he listened to every conc Patrick Antar did so much to make this car purchase feel relaxed and rewarding. From the moment he met with my wife and me, he listened to every concern and answered every question in a straight forward manner. I felt he and the dealership were open and honest from beginning to end of the purchase process. More
by timmartin370
Employees Worked With
Tony Rutherford, Patrick (Frenchie) Antar
January 25, 2017
Great Service My wife and I were looking for a used car and stopped by Charles Barker Lexus in Newport News. We were cordially greeted by our salesman Patrick. He My wife and I were looking for a used car and stopped by Charles Barker Lexus in Newport News. We were cordially greeted by our salesman Patrick. He took time to determine what we were looking for and recommended a vehicle that was still being prepared for sale in the service department. He had the car ready for us to see the next day and it was the perfect car. The no haggle pricing made for an enjoyable process. A very professional experience from start to finish. More
by Ralph
Employees Worked With
Thomas Cahoon, Tony Rutherford, Angela Hoover, Patrick (Frenchie) Antar
