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Priority Infiniti of Greenbrier
Chesapeake, VA
79 Reviews
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Showing 79 reviews
May 11, 2019
Unacceptable services I happily purchased a 2008 Lexus RX350 truck 30 days ago. 3 weeks later the front end was shaking terribly, were as the vehicle had to be returned for I happily purchased a 2008 Lexus RX350 truck 30 days ago. 3 weeks later the front end was shaking terribly, were as the vehicle had to be returned for service. I was told that the left brake caliper was defective and that the brake system would need to be replaced. I asked to speak with a manager and Mr. Washington advised to me that it was nothing that could be done. But I could pay for repairs and get a discount on the bill. I agreed because I was told after speaking with multiple people, that there was no other resolution. My total was $1112.00 and he charged me $1100.00 Really a measly $12.00 discount. This whole ordeal was totally unacceptable, 1st you sell me a default vehicle, then you charge me for a service that should’ve been included with my purchase. I also purchased a $2100.00 warranty which, this service was not included.I was bamboozled and was forced to spend money that I definitely didn’t have. I will be writing the corporate office to express my disappointments as well. I thought that this was a reputable business, but I guess I was wrong. More
by Sampson
Employees Worked With
B.Washington, Darrell Johnson, Bob Smith
February 18, 2019
Smooth and Easy Paul Schwab was AMAZING to work with. He took the time to help us find exactly what we wanted with no pressure. He knows his vehicles and also all abo Paul Schwab was AMAZING to work with. He took the time to help us find exactly what we wanted with no pressure. He knows his vehicles and also all about the buying and leasing processes to help us decide which route to go. The whole buying process was smooth and immediately felt like family. If you want someone that truly cares Paul is your guy. More
by Momoni72
Employees Worked With
Paul Schwab, Dave Catacora
December 30, 2018
Leasing Options Having numerous questions as a potential leaser, Paul Schwann exemplified patience and knowledge of not only the car but leasing laws as well. Discoun Having numerous questions as a potential leaser, Paul Schwann exemplified patience and knowledge of not only the car but leasing laws as well. Discounts and special package offers were computed into my car estimate which resulted in a “sweet deal”. Priceless!!! More
by Gabiella
Employees Worked With
Paul Schwab, Dave Catacora
December 13, 2018
Best car buying experience EVER! I've bought a lot of vehicles from a lot of different dealerships over the years. As far as me and the wife are concerned, Mike Russell at Priority I I've bought a lot of vehicles from a lot of different dealerships over the years. As far as me and the wife are concerned, Mike Russell at Priority Infiniti is the best in the business. Mike was low pressure and super knowledgeable of the new QX 80 that we bought. I left the dealership feeling we made a new friend for life. GREAT buying experience and excellent dealership! More
by David V
Employees Worked With
Michael Russell, Dave Catacora
December 02, 2018
Ask for Mike Russell when you shop for your next Infinity Mike Russell at Priority Infinity Greenbrier is the man. He makes every customer feel like family and not just another number. We appreciate your outs Mike Russell at Priority Infinity Greenbrier is the man. He makes every customer feel like family and not just another number. We appreciate your outstanding customer service Mike. More
by jjenkins773
Employees Worked With
Michael Russell
November 21, 2018
Infiniti Experience Outstanding dealer and grade A customer service. The Infiniti representatives were attentive and professional. I look forward to conducting future p Outstanding dealer and grade A customer service. The Infiniti representatives were attentive and professional. I look forward to conducting future purchasing business with this establishment. More
by QX801116
Employees Worked With
Vince Seymore, Darrell Johnson
November 19, 2018
Stress free From the moment I stepped foot in the door Paul Schwab was OUTSTANDING! He understands and sincerely appreciates his military customers and that made From the moment I stepped foot in the door Paul Schwab was OUTSTANDING! He understands and sincerely appreciates his military customers and that made me feel at home. There was ZERO pressure to purchase... Paul gave me all the time and information I needed to make my decision. When I left I felt good with the decision I made and I was glad Paul was there throughout the process. Thank you so much for a FANTASTIC buying experience! ASK FOR PAUL SCHWAB AT PRIORITY INFINITY OF GREENBRIER! More
by Gizette
Employees Worked With
Dave Catalan, Stephanie King, Paul Schwab, Dave Catacora
November 13, 2018
Josh king gives 5 stars Great service all the way. 5 stars, wonderful staff and management . Got everything I needed taken care of right away. Looking forward to my next visi Great service all the way. 5 stars, wonderful staff and management . Got everything I needed taken care of right away. Looking forward to my next visit More
by King
Employees Worked With
Stephanie King
November 11, 2018
He is more than a salesman he is Family!!!!!! Mike Russell has made this process worry free! I told him exactly what I wanted and he delivered , he is family for sure he made this process so easy Mike Russell has made this process worry free! I told him exactly what I wanted and he delivered , he is family for sure he made this process so easy and stress free he treated me as if I was his son shopping for a car. I would never go to any other sales person besides Mike Russell More
by writebroslilbro
Employees Worked With
Michael Russell
November 11, 2018
New Purchase Darrell Johnson was a pleasure to work with in buying my new SUV. He was friendly and made it a seem less process. I would recommend him to friends. Darrell Johnson was a pleasure to work with in buying my new SUV. He was friendly and made it a seem less process. I would recommend him to friends. More
by Lisa2018
Employees Worked With
Darrell Johnson
