Priority Infiniti of Greenbrier

During the pandemic, I was able to drop my car off for service and pay on line with out physical contact with anyone. This was very important to me during this time. Vince Seymore was very instrumental in service and pay on line with out physical contact with anyone. This was very important to me during this time. Vince Seymore was very instrumental in setting this up for me. Vince and his staff sincerely cate about their customers. More

My first experience with this dealership was very good. The Dealership was clean and the employees were courteous and professional. The wait was minimal. I was advised of all work being done and all ques The Dealership was clean and the employees were courteous and professional. The wait was minimal. I was advised of all work being done and all questions were answered. More

High end service without high end pricing. Broderick is very professional, courteous and patient regarding vehicle servicing. Servicing scheduled is very detailed, quick and efficient. very professional, courteous and patient regarding vehicle servicing. Servicing scheduled is very detailed, quick and efficient. More

Good Job, Keep It up The Dealership Was Clean And Continuously Being Wiped Down Due To The Covid 19 Virus, It Was Great Knowing I Can Still Get Service On My Car When It N The Dealership Was Clean And Continuously Being Wiped Down Due To The Covid 19 Virus, It Was Great Knowing I Can Still Get Service On My Car When It Needs It. Thank You More

Stay away Confused and slow are just some of the attributes this service department practices. The Infiniti vehicle is great the priority auto group I would avo Confused and slow are just some of the attributes this service department practices. The Infiniti vehicle is great the priority auto group I would avoid. More

Awesome Very Professional, friendly & I highly recommend! The food , coffee & snacks provided were a nice touch while I waited for service, everything was ver Very Professional, friendly & I highly recommend! The food , coffee & snacks provided were a nice touch while I waited for service, everything was very fresh. The service was very outstanding. I can't say enough how satisfied I was with this business. More

Priority INFINITI of Greenbrier : I bought a vehicle coming up on two years ago from them. Purchased a blanket warranty, and told “I don’t care if a door falls off $100 deductible.” However, every time coming up on two years ago from them. Purchased a blanket warranty, and told “I don’t care if a door falls off $100 deductible.” However, every time I bring the vehicle in to be serviced, or to have a warranty issue addressed, I am called hours later and it’s a hassle. The service writer can’t find my contract, the issue needs to be taken to another dealer, when asked questions their responses are snide. The service manager (lady) called me yesterday because of the warranty confusion thinking I was an Enterprise employee trying to get an Enterprise vehicle warranty issue taken care of and was rude and condescending .... Welp, that was enough. I had my fill. I don’t care who it is you think you’re talking to, but in my world you treat the Secretary with the same respect as the CEO ....Figure it out, because the next time you upset my significant other I will be in your showroom to cause a scene. More

On 11/22/19 I noticed while driving my QX30 was stalling during acceleration and a service light noting Inoperative see operator's Manual. I decided to take visit Priority infinity dealership to have the ca during acceleration and a service light noting Inoperative see operator's Manual. I decided to take visit Priority infinity dealership to have the car evaluated or serviced if possible. The vehicle was purchased new for my mother in June of 2017. I decided to have my mother proceed with drop off. While she was in the service lane dropping off the vehicle I was informed by my mother their was not a loaner available at the time and she was unaware of what she should do for transportation. I asked if I could speak with the young lady Brittany working the service lane to inquire if my mom would need transportation for the remainder of the day. Well this young lady with an attitude decided to make that statement that she would not speak to me and handed my mother back her cellphone.I am the registered owner of the vehicle and she is refusing to update me or inform me of what the next steps would be as far as dropping off the vehicle and arranging transportation for my mother (the driver). So I left work and headed to the dealership and proceeded to speak with a service manger. Instead i was approached by the service representative Reggie who stated the did not have a loaner vehicle and that a technician will be looking at the vehicle. I asked to speak with the service manager who he stated was not in at the time. So I left the vehicle to return to work and to provide transportation for my mother who also works full time. About two hours later i was contacted by Stephanie the Service manager who was very rude and condescending. I explained to her what my concerns were with the vehicle and she told me she did not see any service codes and their was no issue with the vehicle. She stated the technician cleared the codes and the vehicle was fine. So I stated to Stephanie you would rather have a customer in an unsafe vehicle because your service codes cleared despite my concerns and complaints. So basically what she was saying is that despite my concerns her computer was correct. She is a horrible manager due to the fact that she is only fixing peoples vehicle based off her computer which can make any error or be incorrect. Stephanie stated she does not have a loaner for emergency repairs . I think if I was Caucasian she would handled the situation differently. I think Stephanie has a color issue preferably with African American customers. I also feel that she clearly could careless about my mothers safety nor me as a buying customer. The vehicle was in the shop for two weeks and the service manager not once contacted my back instead she turned me over to someone else name Danny who was wonderful and informed me of every single part that was ordered and placed on the vehicle. I left her a message and she never even bothered to contact me back. She was not willing to fill my vehicle until another customer verbalized the same complaint and she verbalized that to me and my mother. She purposely informed me of incorrect information about initiating a claim with consumer affairs since the car has had multiple repair issues. she informed me that the car would have to be in the shop for 30 days prior to initiating the claim. I recently picked the vehicle up on 12/5/19 and noticed that i did not receive an survey as a normally would, probably because they knew it would be horrible. To sum it up the service manager is a racist with poor customer service and has no clue how to run a service center. The technicians are as clueless as she is. I would never purchase and infinity again and dread having these people touch my car again. The next time she decides to put my mother back in a unsafe vehicle she will be hearing from my attorney steve legum personally. I would rate a zero if I could. More

Customer-Centric Experience today! We had an exceptional first time experience today looking at a used vehicle at Priority Infiniti in Chesapeake, VA. The showroom is beautiful and wel We had an exceptional first time experience today looking at a used vehicle at Priority Infiniti in Chesapeake, VA. The showroom is beautiful and well appointed with snacks & drinks & clean restrooms for visiting customers. We were greeted warmly by Darrell Johnson, who was patient and funny and thoughtful. He showed us the used car we had seen online and was very educational about Infiniti, having been a long time member of the team. He was patient, kind and honest. In the end, Sales Manager Dave, along with Darrell, offered us a deal on a new vehicle we just couldn't pass up. The entire process from arrival to departure was done in under 4 hours and we left with a brand new beautiful vehicle. Vince, the Finance Manager, was also thorough, knowledgeable, organized & so very pleasant. We are repeat Infiniti customers (past experience at another dealership), but the customer service & fine attention we received today far bypassed our past Infiniti experiences. Thanks, gents, for making today great! M.B, Williamsburg, VA More

April is Great April is always pleasant everytime I have come in for service. She is always knowledgeable about all maintenance needed for my vehicle. She is always April is always pleasant everytime I have come in for service. She is always knowledgeable about all maintenance needed for my vehicle. She is always nice!! More