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Priority Hyundai
Chesapeake, VA
790 Reviews
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Showing 790 reviews
January 07, 2012
i was pleased to buy a car that had "priorities for life" and when it came to get my first appointment i set it up online (which was great) then i proceeded to the appointed time and was shown the pref life" and when it came to get my first appointment i set it up online (which was great) then i proceeded to the appointed time and was shown the preferred service and they ranged above 130 and i was told i have "priorities for life" and was gonna take off 20 bucks for 5000 mile service so i declined the service (which is about 50 bucks full service at most places) and opted to use my "priorities for life" and with the scheduled appointment took over an hour and 30 mins to change oil. then they ask for yes and 10s... i think imma have some no's and 3's.. More
by tometome
Employees Worked With
whoever was in service dept
December 01, 2011
The sales person Scottie was excellent. He turned the transaction over to the manager. The manager said that we could get the car for 23,000. When we got to the financial person he had on the invoice a transaction over to the manager. The manager said that we could get the car for 23,000. When we got to the financial person he had on the invoice as the cost of the car to be 26 thousand . I told him that the manager had agreed on 23 thousand. He informs me that that amount would never appear on the invoice. We went round and round about this and finally he tells me and my husband that he has made a $1500 error. At that point I just let it go. He took us then to Melissa the deliver. She asked how we were doing? I told her we were tied because we had been there for a long time. She finished what she had to do took us out to the car and gave us the key and we left. We stopped to get something to eat as we got out of the car my husband noticed that the the license had not been put on. She never told us that we needed to see the salesperson Scottie again. So we had to go back to the dealership and have that done. I wanted a nagivation system put on. It did not come on the car. It was not working properly.I called service and they connected me with Melissa. She told me that it was scheduled for today Thursday, December 1st at 9 a.m. I took the car in and was told by service that the appointment was not scheduled and they could not work me in today. So I had to make another appointment for Monday morning. My husband and I have bought two hyundai's from another hyundai dealer and have never had any problems like this. I selected this dealship because it is close to my home and would be more convenient for getting service. I have seen the TV ads that talked about the excellent service that your dealership provide. My experience has really not been good. More
by vaugh65
Employees Worked With
Scotie, Melisa, Don't remember name of finanical person
September 14, 2011
This was my second dealership that I went to, just to get some competition to get the best price. The first dealer (Hall Hyundai) gave me a good NADA trade in for my car, then I went to Priority Hyundai (b/c some competition to get the best price. The first dealer (Hall Hyundai) gave me a good NADA trade in for my car, then I went to Priority Hyundai (b/c they told me they're competitive with deals and if I brought in paperwork with previous numbers they would make a deal happen). Low and behold I brought in Hall's offer from price of the car, to my trade in, with rebates, interest rates, etc. Then Priority came back with a offer 5 thousand less than what Hall was offering. Their offer was almost 5 thousand less than NADA's lowest value. My car isn't pristine but it sure isn't trash. I felt insulted by their offer and told them to not contact me again. I'll definitely tell my friends to not go their unless they want to get low balled. Sales person was friendly, the female that came out with him didn't even TRY to make a deal happen. She said that they didn't know where Hall came up with my trade in value ( I told them to research NADA as my wanting price with very reasonable, even the dealer could still make money off it when reselling it)and then NOT ONE single attempt to get more money for it to try to talk with the used car manager. I was also wanting to buy withing a few days, so the used sales manager and the female that came out with MR. Mordica caused me to walk away and not buy a car from their but from BETTER dealership. More
by cartuner08
Employees Worked With
Tim Mordica
July 05, 2011
I HAVE ALWAYS GONE DIFFERENT PLACES TO BUY MY NEXT AUTO, BUT SINCE BUYING FROM PRIORITY(MY LAST 3 CARS) I WOULD NOT GO ANYWHERE ELSE. FROM THE MOMENT I STEPPED ON THE LOT TO THE FINAL STEPS DRIVING OFF WIT BUT SINCE BUYING FROM PRIORITY(MY LAST 3 CARS) I WOULD NOT GO ANYWHERE ELSE. FROM THE MOMENT I STEPPED ON THE LOT TO THE FINAL STEPS DRIVING OFF WITH MY NEW 2011 SONATA 2.0T LIMITED, THE STAFF WAS VERY KNOWLEDGEABLE. I WILL NEVER PAY FROM ANYONE ELSE EVER AGAIN. THE SALES TEAM WORK TOGETHER AS A TEAM, WITH NO PUSHY SALES, THERE ONE CONCERN IS YOU. I MUST ALSO TELL YOU WITH BEING INDECISIVE, I CHOOSE 3 SONATAS AT FIRST AND DROVE THEM LOOK AT PAPERWORK THEN DECIDED TO GO WITH ANOTHER ONE OFF THE SHOWROOM FLOOR AND THE SALESPERSON JAMES WAS POLITE THE WHOLE TIME, RARE YES I MUST SAY BECAUSE ALOT OF PEOPLE HAVE LOST CUSTOMER SERVICE BUT PRIORITY HAS NOT. PEOPLE SHOULD THINK ABOUT THAT IF IT WAS NOT FOR THE CUSTOMERS NO ONE WOULD BE EMPLOYED. ONE LAST THING PRIORITY=ABCD.......ABOVE AND BEYOND THE CALL OF DUTY More
by SONATA2.0T
Employees Worked With
tom ivey, james hearnes, allen small, chet
July 03, 2011
Since my first visit to the Toyota Greenbrier Store back in 2006, I have bought 10 cars up to today. (7/3/2011) I have bought : 2006 Toyota Solara, 2006 Camry, 2007 Camry, 2007 Hyundai Santa Fe, 2008 Acur in 2006, I have bought 10 cars up to today. (7/3/2011) I have bought : 2006 Toyota Solara, 2006 Camry, 2007 Camry, 2007 Hyundai Santa Fe, 2008 Acura RL, 2011 Toyota Rav4, 2011 Toyota Corolla.......and my last two purchases within this past week: 2011 Hyundai Genesis Coupe & 2011 Hyundai Equus. I am a car nut. I trade waaayyy too often. But I will tell you that every time I make a purchase, I feel like Royalty. The staff is friendly, courteous, & makes me feel like family every time I get out of my car when I arrive. I will not deal with anybody else except Mr. Tom Ivey at the Hyundai dealership in Greenbrier, Chesapeake. He is genuinely caring and makes you feel comfortable and hassle free. Also his staff work like a team. All to please the customer, which is how it should be. I love great customer service and they do it exceptionally!!!!! If you are in the market for a new or used car, I would recommend you to choose Priority over other dealers in the area. You will not be disappointed :-) More
by carnut23320
Employees Worked With
Tom Ivey, GM Allen, James, Melissa, Chett
June 17, 2011
From beginning to end, nothing short of a great car buying experience! Dwayne our sales consultant was very through. He answered all our questions and took care of every detail of getting the car ready buying experience! Dwayne our sales consultant was very through. He answered all our questions and took care of every detail of getting the car ready until we drove our new 2011 Tucson off the lot. Tom the general manager and Phil the finance guy were equally as polite and accommodating to all of our questions and needs. You can’t argue with all the benefits of the Priorities for life when you buy at a Priority dealership. I would recommend these guys to family, a friend or a person I meet on the street. More
by ssillusn
Employees Worked With
Tom Ivey, Dwayne Beale, Phil Kaufmann
June 16, 2011
I had visited the dealership (15 May 2011) approximately two weeks before I made my purchase. That first visit, I met Chuck Wright about five minutes after looking around on the lot. He asked what I had in two weeks before I made my purchase. That first visit, I met Chuck Wright about five minutes after looking around on the lot. He asked what I had in mind (Elantra) and proceeded to show me around the vehicle. He professionally showed me the vehicle’s features from one end to other in great detail, taking time to field questions that I may have had at the time. Finally we took a test drive doing some city and highway driving. Upon return, I told him a particular color I had in mind but it was not available at that time. Chuck gave me his card and said he would call when the color arrived to the dealership. He also emailed me to answer a technical electrical question that I had during the initial visit. Chuck phoned me about four days later to say the color had arrived, but I was looking for a certain package also. We talked on the phone about three other times before I went back to the dealership on 30 May 2011 to see if they had gotten any new vehicles. I had broadened my color choices to 2 colors and was open to not opt for a certain package. Upon arrival I was greeted by a different salesperson but opted to wait for Chuck to finish taking care of the customer he had at that moment. That salesperson proceeded to take charge and start the negotiating process. After figures being scrutinized about three times by both sides, a price was finally reached, just as Chuck came through the showroom door. I had made sure that Chuck’s name was on the paperwork when the price was agreed upon with the other salesperson. Chuck and I then went through the paperwork process and then went through the new vehicle just as we both had during the initial visit. Chuck is a great salesperson. He does not use high pressure tactics or sell you something you do not want. He values your needs and wants in a new vehicle and does not try to push you into something else to make a quota. Pros: If interested in a new vehicle see Chuck Wright. Car is advertised as getting 40 mpg. I got 49.4 driving to work and back. Cons: The dealership’s website is not adequately maintained to show what vehicles are available, nor what options are on vehicles. Some of the other Hyundai dealers in the area have their vehicles listed completely and on the other hand some dealers do not even have a price or color for their vehicles. Priority Hyundai is about the middle of the road as far as website maintenance and information. Perhaps put the IT person on salary and have them update the site after the dealership closes in the evening? More
by charlesbronson
Employees Worked With
Chuck Wright
June 04, 2011
My car buying experience at Priority Hyundai was excellent. I made an appointment and the car was ready when I arrived for the test drive. Mr. Hearns was extremely knowledgeable about the sonata a excellent. I made an appointment and the car was ready when I arrived for the test drive. Mr. Hearns was extremely knowledgeable about the sonata and answered all questions. Financing and agreeing on a price was easy. I even traded in my old "clunker". I am excited and pleased with my purchase and would recommend that everyone go to Priority for an excellent car buying experience! More
by jetersly
Employees Worked With
James Hearns
July 23, 2010
All of the people I spoke with were very nice, but I never got resolution to my car repair. I had my timing chain/belt? and water pump replaced. A week later I had to have it towed in and was told tha never got resolution to my car repair. I had my timing chain/belt? and water pump replaced. A week later I had to have it towed in and was told that the timing belt tensioner had failed causing the timing belt to slip. Nothing about a tensioner was mentioned when the belt was replaced and in doing my research (afterward) it is usually recommended to replace it when the chain in replaced. They kept my car for months and then repaired it for approx. $1200.00. They kept it for another couple of months and when I went to pick it up, it sounded terrible (klunking- after being told someone had driven it all the way to N.C. to make sure it was ok). Did they drive it to N.C. sounding like that?????? I left it there and was told that part of the engine couldn't hold up to the repair and they volunteered to replace my engine. After another month I picked it up and on the same night my engine light came on. I don't even want to take it back because they must have the most incompetent mechanics ever. In addition to all that I had an Obama, 44th president hanger, hanging from my rear view mirror. It was torn off, a squa sticker and hair was drawn on his face and it was thrown in the floor. I did report it, management apologized and told me there was no way of knowing who did it because it had been there so long. More
by punked
Employees Worked With
Ray Mattox
August 04, 2009
This was an awful experience. Two weeks after buying my vehicle I'm still fighting with them about how to title it. It was absurd and they kept changing the story as to why there was a problem with the tit vehicle I'm still fighting with them about how to title it. It was absurd and they kept changing the story as to why there was a problem with the title. They sent it in wrong and now it can't be fixed. I only got one key and they refused to give me another one without paying for it. I also had to pay $100 to get a remote that is supposed to come with the car. I will never buy another car from there ever again. Nor will anyone I know. More
by bcs806
Employees Worked With
Chet Riddick
