Priority Hyundai

First, I did not purchase this vehicle from Priority and this is my first experience with them. I brought my 2004 XG350 for a timing belt replacement under recommended maintenance. Since the XG is a reall this is my first experience with them. I brought my 2004 XG350 for a timing belt replacement under recommended maintenance. Since the XG is a really nice car and there aren't too many around, I wanted to take it to a dealer for repair. To my surprise, they had a loaner for me. A 2011 Sonata 2.0T. (Good ploy since it made me want to buy one!) I also told them that there was a clunking noise in the rear suspension when going slowly over bumps. They brought me into the shop and the tech, Doug, showed me that the shocks needed replacing and where the noise was coming from. I had them order the parts (which were quite expensive but I had no choice) and they would call me when the parts came in. When I returned, another loaner was given to me an the shocks were put in. Oh, and I also transmission fluid changed. After picking up the car, I still have a clunking noise but much less pronounced. I brought the car back in and go another loaner while Doug checked this out. The only thing he could find that had any play in them was the torsion bar bushings. He replaced those at no charge! So off I went. Well, there was still a clunking noise in the rear, even less than before so back it went again. Another loaner was given to me while it was checked out again. This time, Doug and the service manager went over the rear end and discovered that on the XG, the bushings on the shock mounts are inverted from just about every other model. The shock assemblies had to be removed again, (not a small job) the the bushings were flipped. Tada! No more noise! And no charge! Another dealer could have tried to charge me for the labor, especially for the labor and torsion bar bushings but Priority didn't. I know that techs only get paid on a repair the first time and if a car comes back, they don't get paid while they're working on it for the same problem. Suspension noises can be extremely difficult to diagnose because you can't see the or hear the suspension under real conditions. I commend Doug for his sticking to it and the service department for not charging me anything but the original job. Even though I had to bring my car in serveral times, I'm very happy witht he work done and how I was treated by Priority Hyundai. I will proably buy my next car from them. I also want to mention Amy, the service writer, on how pleasant she was to work with both on the phone and at the shop. At no time did I ever feel like I was a problem customer. All they were concerned with that I was happy and that the job was done to my satisfaction. More

I HAVE ALWAYS GONE DIFFERENT PLACES TO BUY MY NEXT AUTO, BUT SINCE BUYING FROM PRIORITY(MY LAST 3 CARS) I WOULD NOT GO ANYWHERE ELSE. FROM THE MOMENT I STEPPED ON THE LOT TO THE FINAL STEPS DRIVING OFF WIT BUT SINCE BUYING FROM PRIORITY(MY LAST 3 CARS) I WOULD NOT GO ANYWHERE ELSE. FROM THE MOMENT I STEPPED ON THE LOT TO THE FINAL STEPS DRIVING OFF WITH MY NEW 2011 SONATA 2.0T LIMITED, THE STAFF WAS VERY KNOWLEDGEABLE. I WILL NEVER PAY FROM ANYONE ELSE EVER AGAIN. THE SALES TEAM WORK TOGETHER AS A TEAM, WITH NO PUSHY SALES, THERE ONE CONCERN IS YOU. I MUST ALSO TELL YOU WITH BEING INDECISIVE, I CHOOSE 3 SONATAS AT FIRST AND DROVE THEM LOOK AT PAPERWORK THEN DECIDED TO GO WITH ANOTHER ONE OFF THE SHOWROOM FLOOR AND THE SALESPERSON JAMES WAS POLITE THE WHOLE TIME, RARE YES I MUST SAY BECAUSE ALOT OF PEOPLE HAVE LOST CUSTOMER SERVICE BUT PRIORITY HAS NOT. PEOPLE SHOULD THINK ABOUT THAT IF IT WAS NOT FOR THE CUSTOMERS NO ONE WOULD BE EMPLOYED. ONE LAST THING PRIORITY=ABCD.......ABOVE AND BEYOND THE CALL OF DUTY More

Since my first visit to the Toyota Greenbrier Store back in 2006, I have bought 10 cars up to today. (7/3/2011) I have bought : 2006 Toyota Solara, 2006 Camry, 2007 Camry, 2007 Hyundai Santa Fe, 2008 Acur in 2006, I have bought 10 cars up to today. (7/3/2011) I have bought : 2006 Toyota Solara, 2006 Camry, 2007 Camry, 2007 Hyundai Santa Fe, 2008 Acura RL, 2011 Toyota Rav4, 2011 Toyota Corolla.......and my last two purchases within this past week: 2011 Hyundai Genesis Coupe & 2011 Hyundai Equus. I am a car nut. I trade waaayyy too often. But I will tell you that every time I make a purchase, I feel like Royalty. The staff is friendly, courteous, & makes me feel like family every time I get out of my car when I arrive. I will not deal with anybody else except Mr. Tom Ivey at the Hyundai dealership in Greenbrier, Chesapeake. He is genuinely caring and makes you feel comfortable and hassle free. Also his staff work like a team. All to please the customer, which is how it should be. I love great customer service and they do it exceptionally!!!!! If you are in the market for a new or used car, I would recommend you to choose Priority over other dealers in the area. You will not be disappointed :-) More

From beginning to end, nothing short of a great car buying experience! Dwayne our sales consultant was very through. He answered all our questions and took care of every detail of getting the car ready buying experience! Dwayne our sales consultant was very through. He answered all our questions and took care of every detail of getting the car ready until we drove our new 2011 Tucson off the lot. Tom the general manager and Phil the finance guy were equally as polite and accommodating to all of our questions and needs. You can’t argue with all the benefits of the Priorities for life when you buy at a Priority dealership. I would recommend these guys to family, a friend or a person I meet on the street. More

I had visited the dealership (15 May 2011) approximately two weeks before I made my purchase. That first visit, I met Chuck Wright about five minutes after looking around on the lot. He asked what I had in two weeks before I made my purchase. That first visit, I met Chuck Wright about five minutes after looking around on the lot. He asked what I had in mind (Elantra) and proceeded to show me around the vehicle. He professionally showed me the vehicle’s features from one end to other in great detail, taking time to field questions that I may have had at the time. Finally we took a test drive doing some city and highway driving. Upon return, I told him a particular color I had in mind but it was not available at that time. Chuck gave me his card and said he would call when the color arrived to the dealership. He also emailed me to answer a technical electrical question that I had during the initial visit. Chuck phoned me about four days later to say the color had arrived, but I was looking for a certain package also. We talked on the phone about three other times before I went back to the dealership on 30 May 2011 to see if they had gotten any new vehicles. I had broadened my color choices to 2 colors and was open to not opt for a certain package. Upon arrival I was greeted by a different salesperson but opted to wait for Chuck to finish taking care of the customer he had at that moment. That salesperson proceeded to take charge and start the negotiating process. After figures being scrutinized about three times by both sides, a price was finally reached, just as Chuck came through the showroom door. I had made sure that Chuck’s name was on the paperwork when the price was agreed upon with the other salesperson. Chuck and I then went through the paperwork process and then went through the new vehicle just as we both had during the initial visit. Chuck is a great salesperson. He does not use high pressure tactics or sell you something you do not want. He values your needs and wants in a new vehicle and does not try to push you into something else to make a quota. Pros: If interested in a new vehicle see Chuck Wright. Car is advertised as getting 40 mpg. I got 49.4 driving to work and back. Cons: The dealership’s website is not adequately maintained to show what vehicles are available, nor what options are on vehicles. Some of the other Hyundai dealers in the area have their vehicles listed completely and on the other hand some dealers do not even have a price or color for their vehicles. Priority Hyundai is about the middle of the road as far as website maintenance and information. Perhaps put the IT person on salary and have them update the site after the dealership closes in the evening? More

My car buying experience at Priority Hyundai was excellent. I made an appointment and the car was ready when I arrived for the test drive. Mr. Hearns was extremely knowledgeable about the sonata a excellent. I made an appointment and the car was ready when I arrived for the test drive. Mr. Hearns was extremely knowledgeable about the sonata and answered all questions. Financing and agreeing on a price was easy. I even traded in my old "clunker". I am excited and pleased with my purchase and would recommend that everyone go to Priority for an excellent car buying experience! More