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Priority Hyundai
Chesapeake, VA
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Had a scheduled appointment today at 10 for an oil change and a state inspection. My car wasn't ready until 5:15, more than 7 hours later. Was told it was due to short staffing. Then I get in my car, state i and a state inspection. My car wasn't ready until 5:15, more than 7 hours later. Was told it was due to short staffing. Then I get in my car, state inspection still shows it expires this month. I go back in and speak to the service writer who stated there was no order for a state inspection. I pull up my appointment confirmation and show him and all he can say is oh, well it wasn't what we went over this morning and the best they could do was get it in first thing in the morning. No apology, no sorry for wasting your time, nothing. I can see why their short staffed if this is how the office runs. Can't their systems see what the appointment was made for since it was listed on my confirmation report? So it literally took 7+ hours for a scheduled oil change, it's mind boggling. Just poor service all around and this is how it's been every time I come here. I will never purchase another vehicle with this dealership. More
We had the best experience at purchasing my 2020 Tucsun with JC. Dealer's staff also was great. No high pressure attitudes. This vehicle with it's safety features prevented me from having an accident the with JC. Dealer's staff also was great. No high pressure attitudes. This vehicle with it's safety features prevented me from having an accident the day after I took possession of thecar More
Great group of people to work with and smooth purchase Ian Krissie was helpful and professional. We waited on the new Palisade to arrive for a few weeks but came in earlier than expected. The paperwork wen Ian Krissie was helpful and professional. We waited on the new Palisade to arrive for a few weeks but came in earlier than expected. The paperwork went off quicker than most dealerships. Been vary impressed with Priority as this is the 4th vehicle we have purchased through their dealerships over the years. More
Horrible service - unresponsive, hard to get an appointment, appointments are meaningless to them, car returned covered in grease! If parts need to be orders, the adv - unresponsive, hard to get an appointment, appointments are meaningless to them, car returned covered in grease! If parts need to be orders, the advisers do not follow up with either parts or the customer. Service manager does not return calls or emails. More
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Smooth purchase From beginning to end, buying a new car at Priority was a good experience. Andrea, James, and Nik worked hard and stayed late, to make sure everything From beginning to end, buying a new car at Priority was a good experience. Andrea, James, and Nik worked hard and stayed late, to make sure everything went smoothly. At the end of the night we drove away in our new Sonata, and almost new how to operate all of the new car technology in it! More
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Outstanding Customer Service From the moment I wanted to buy a new car, everyone at Hyundai priority was very attentive to my needs. They went out of their way to make sure that I From the moment I wanted to buy a new car, everyone at Hyundai priority was very attentive to my needs. They went out of their way to make sure that I got the exact car that I wanted, including the interior. I highly recommend this team!! More
Mike is awesome I have worked with Mike over the years. If you are looking for a truly great, stress free buying experience, he is your guy! He is not a "car salesm I have worked with Mike over the years. If you are looking for a truly great, stress free buying experience, he is your guy! He is not a "car salesman", he is someone who truly cares about taking care of his clients wants and needs! More
Personally Professional From our selling agent Andrea who went over all the features in the vehicle, great test drive, to our financing agent Phil, who made our family feel a From our selling agent Andrea who went over all the features in the vehicle, great test drive, to our financing agent Phil, who made our family feel appreciated, it was the best car buying experience for our household and we will gladly recommend them to our friends and family. More
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Pleased In a few words I would recommend buying your next vehicle @ Priority. No pressure sale pleasant sales person. Andrea was helpful followed up and put h In a few words I would recommend buying your next vehicle @ Priority. No pressure sale pleasant sales person. Andrea was helpful followed up and put her best foot forward. We're pleased with our vehicle. More
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Great Customer Service The whole experience at the dealership was wonderful, Andrea was amazing, highly recommend her! She worked with me to find the right car at the rig The whole experience at the dealership was wonderful, Andrea was amazing, highly recommend her! She worked with me to find the right car at the right price. She even went beyond and helped explain and set up all the extra features. Would definitely buy a car from Priority again! More