Priority Hyundai

I bought a brand new 2023 Santa Cruz in October. Here it is a month later and my engine over heats. When I went in they informed me that I can’t get a rental until they diagnose it, which could tak Here it is a month later and my engine over heats. When I went in they informed me that I can’t get a rental until they diagnose it, which could take 2 weeks. Then told me that even if they had rentals I couldn’t get one and that there is a waiting list. They told me that there are people waiting who is having engine issues. So if your looking to buy a Hyundai and one from this dealership here is your warning before you buy. Apparently there are so many car issues that they don’t have rentals to give out. I’m really saddened by this. This is my first time buying a brand new car and this is my experience. More

I have been waiting over 4months for them to fix my car. They have not provided a car for me to use and do not call with updates. When we call for updates they do not tell the truth about what the status is They have not provided a car for me to use and do not call with updates. When we call for updates they do not tell the truth about what the status is. We have engaged Hyundai USA and they don’t seem to get answers from them any better then we do. We may have to go for lemon law because they don’t have the competency to fix a sensor in my 1 year old car. For 9 years they were great to deal with. Now I would look to get a car anywhere else to avoid this aggravation. More

I was told an hour for a oil change. Checked in and was told 2 1/2 hrs. Ridiculous. Liz that works in the service center is very rude Checked in and was told 2 1/2 hrs. Ridiculous. Liz that works in the service center is very rude More

The practice of putting down NON-REFUNDABLE deposits (with the smallest of print on the order sheet) is predatory and unethical at best! The sales team said it was refundable but then had me sign an ord (with the smallest of print on the order sheet) is predatory and unethical at best! The sales team said it was refundable but then had me sign an order sheet where if you look VERY carefully, it states that the deposit is non-refundable and would be considered "payment for damages to the dealer" if the deal falls through. When I requested my deposit back, I was told in no uncertain terms "Sorry you signed a contract" and nobody in management would return my calls or emails after that. I even contacted Hyundai USA but they say due to state laws they cannot do anything. Needless to say, I will never go there or recommend them. More

Allen and Belinda helped us get our new Palisade. This was the smoothest, easiest transaction ever. Will recommend to everyone we know. The vehicle is amazing, the staff was professional and frien This was the smoothest, easiest transaction ever. Will recommend to everyone we know. The vehicle is amazing, the staff was professional and friendly, and I cannot believe how fast everything went. I cannot recommend them enough. Call Allen and he will get you taken care of. More

The customer service for this dealership is horrible. I own a 2018 Hyundai Santa Fe it wont start had it towed in and there talking about 1-3 weeks before they can even look at it. I have no other transp I own a 2018 Hyundai Santa Fe it wont start had it towed in and there talking about 1-3 weeks before they can even look at it. I have no other transportation. More

After two recalls in the first 2,500 miles (one trip), had to bring the Hyundai Palisade in for automatic wipers not working (with now less than 4,000 miles on it). The mechanic "couldn't duplicate custo had to bring the Hyundai Palisade in for automatic wipers not working (with now less than 4,000 miles on it). The mechanic "couldn't duplicate customer concern". When asked what they did to trouble shoot it, was told they "Took it for a test drive" (oh, on a sunny day). Asked “did they even try running a hose on it????” Apparently not – and 15 minutes later they said to come pick it up. Had brought the car in early in the morning WITH an appointment; they didn’t TOUCH the car until nearly 4 p.m.!! Why do they bother to make appointments that take weeks to get???) We picked up the car and spoke DIRECTLY with the Service Director who was condescending and would only back his people up, instead of looking into the problem. When we asked why they ran the car for 15 minutes WITHOUT THE FOB IN IT burning up my gas – he all kinds of excuses, but no answers (or offers to look into that). This is after being lied to that “updates” were being done (but the service “manager” said there weren’t any updates on the 22 Palisade yet, so when asked why 2 people told us that, he had no answer!) Went home and immediately put a hose on the windshield for OVER 2 MINUTES. Not ONCE did the automatic wipers come on or work!!! So, they obviously didn’t check it out correctly (certified mechanics??? Really????) Sent the video to the Service Director that same night who claimed he couldn’t view it (it’s on YOU TUBE!!). He decided (after he finally got back to me) and said he would order a rain sensor motor because he had a feeling that might fix it… Brought it back today (nearly a month later) and IT DIDN’T!! THIS time, they ran my vehicle WITHOUT THE KEY FOB OVER 45 MINUTES in 90+ degree heat!! He couldn’t give a decent explanation WHY they are wasting my gas, NOR did he offer (though I hinted…a lot!!!) to at least give us a free tank of gas to offset their wastefulness and our trips back and forth. NOW they have to order ANOTHER PART??? None in stock in the U.S., MAYBE some will come in a few days, maybe not for a month. Again, all excuses, and WOULDN’T DO THE COURTESY OF WATCHING THE VIDEO SO HE COULD BE INFORMED OF THE ISSUE!! I am so unimpressed with this service department. Wish I had taken the time to read all the other reviews. I would not have given them the gift of my business! Such a shame, but know that Hyundai CORPORATE WILL HEAR ABOUT THE POOR SERVICE HERE!!!! I don’t EVEN want to give one star at this point. I can “only” rate people in the delivery dept .. and they were just “okay” up until they had all our money! As for sanitizing or keeping the vehicle clean, the last time the car was in, they didn't even use s paper floor mat, let alone wipe anything down inside! More

I own a 2021 Hyundai Santa Fe Purchased 05/31/2021. This is the 3rd Hyundai vehicle I have purchased from this dealership. Current mileage is 11,000 and the vehicle is under warranty. On 05/17/2022, wh This is the 3rd Hyundai vehicle I have purchased from this dealership. Current mileage is 11,000 and the vehicle is under warranty. On 05/17/2022, while driving on the freeway., the vehicle slowed to 20 mph despite me still pressing on the gas peddle. I lifted my foot and it seemed like the car downshifted. I was able to drive a few more miles then it lost power again. This happened multiple times and especially after stopping. I could push the gas peddle all the way down and the engine would not rev normally and it felt like the transmission was in neutral. I took my vehicle in to Priority Hyundai at 1499 S. Military HWY, Chesapeake, VA. They told me it would be a couple of days before we would know anything. It is now 2 days later. My car has not been looked at by anyone. The service department tells me that they are backed up (among many other excuses) that do not interest me at this point. I had a car trip planned to begin 05/21/2022 to attend a funeral out of state. Obviously the dates for the trip cannot be changed as it is a funeral. I am getting no help from the service department. I did not anticipate car problems before my trip as this vehicle is less than a year old. They will not allow a loaner vehicle to leave thae state and they refused to allow me to have the car serviced somewhere else and have Hyundai pay for it as the car is under warranty and service must be done at a Hyundai Dealership. This is no help to me as they are saying that they cannot even look at my car until next week. This is unacceptable. I am in quite a quandry now. I do not have a vehicle to make my trip, they will not give me a loaner to drive out of state, and they will not pay for it to be serviced by another facility. I must be at the funeral on Sunday. I am deeply dismayed at the absolute failure of any type of customer service. I certainly would not have anticipated a new vehicle failing mechanically. My attempts to rectify this situation with Priority Hyundai are falling on deaf ears. The lack of real effort here is appalling. More

Try to help but poor customer service I’ve seen much better. Don’t make me go look for my vehicle after service better. Don’t make me go look for my vehicle after service More

My headlights needed to be replaced, we took the car in to get the oil changed and protective coating that also needed to be done. Oil change was done, but we were told the headlights did not come in and t to get the oil changed and protective coating that also needed to be done. Oil change was done, but we were told the headlights did not come in and they did not get to the protective coating. We were told they would call when the lights came in. After several weeks, we called and they were in. Asked the lights and protective coating to get done. They did the lights, but no protective coating. Made a third appointment for Monday, and no protective coating. Today, I called and said I was forced to take a day off from work and asked could they detail the inside of my car before or after the protective coating. I was told I would get a call back. No one called, and we picked up my car at 5. Protective coating was done…but no detail inside. I’m guaranteed a 5 star service. 🤔 not happy at all and disappointed. More