Priority Hyundai

My Santa Fe has been back 3 times and still hasn’t fixed the problem. Nicole is one of the worst customer service managers ever. the problem. Nicole is one of the worst customer service managers ever. More

My experience dealing with Nicole in the Service Department was terrible. I took my 2021 Palisade there for a new key fob and key, to have it programmed, complimentary oil change, and tire rotation Department was terrible. I took my 2021 Palisade there for a new key fob and key, to have it programmed, complimentary oil change, and tire rotation. When I ordered the fob, I was told that with the key, it would cost around $460, not including the cost to program it for my vehicle. I made the appointment, went there on September 27, 2023. Nicole checked me in and told me she would text me when my vehicle was ready to be picked up. She texted me and I go there and walk up to the counter. Nicole say, "What's up?". Not the greeting I was expecting. Maybe, Hi how may I help you would have been better. But ok. So I tell her my name and tell her I'm there to pick up my vehicle. She picks up some papers and tell me my total is $746.44. My response was, "I don't understand why it's that amount. The fob and key was $460, the oil change was free, and the tire rotation was $34.99. She told me that the part was $600+ and programming was $72. I told her that that was not the price I was given when I ordered the part. She told me I would need to go to the parts department and discuss it with them. Mind you, there was no one in line behind me. So, I thought maybe she would call the parts department or walk with me around there to speak with them to try an resolve the issue. Nope...she didn't. So, I go to the parts department. I explain the issue. I give the attendant my name and number. He speaks with someone else in the department and within 2 minutes, the issue was resolved. He contacted Nicole via electronic message and gave her to correct cost. Now.....I go back to Nicole, and she looks at me and says, "Your total is $501.74." She gave to explanation, no apology for my inconvenience, nothing. I paid her $501.74 and she handed me my keys. I asked her, "where is my vehicle?" Silly me, I'm thinking she would have handed the keys to someone and asked them to bring my vehicle to me. Boy, was I wrong. She told me to go outside and walk to the right. But, before I went out of the door, she asked me to give her a perfect score on the survey I would be receiving soon. I didn't respond to that request at all. Make it make sense. So, I'm walking towards the back of the building looking for my car. Well, after walking past 9 or 10 cars, I still didn't see mine. So, I walked back to the service bay. When I walked through the door, a young man asked me if I needed help. I told him I was trying to find my vehicle. He asked for my keys. I gave him the keys and he went out of the door and around the back of the building and located my car. He drove it up to the service bay and I thanked him for his kindness and I left. More

If I could negative 5, I would. The service department absolutely sucks. If you don't have a warranty for service, DO NOT COME HERE. I've been dealing with issues since 2016, and it The service department absolutely sucks. If you don't have a warranty for service, DO NOT COME HERE. I've been dealing with issues since 2016, and it hasn't gotten any better. I set up an appointment for a diagnostic test to be performed. Dropped off at 7:15 am. They didn't even touch my car until 4:15 pm. I asked what was the point of the early drop off if they weren't going to do anything until the afternoon. No time left to fix the problem once they discovered the issue. This appointment was set up 2 weeks before and they were told what I would need to done. Needless to say nothing was fixed since it the close of business by the time they called me. Absolutely ridiculous. Stay far away from Priority Hyundai. It's not worth the headache and frustration you'll have to deal with. More

I've been buying new cars since 1969, and this is by far the worst service I've ever had to deal with! They don't return calls and they don't seem to know what they are talking about. I live far away and the worst service I've ever had to deal with! They don't return calls and they don't seem to know what they are talking about. I live far away and have to wait, but they don't seem to care as i once had to wait over three hours for an oil change! My sunroof has been stuck in an open position for over two weeks, and I don't seem to any closer to getting it fixed. Who do I call? More

Had a great experience purchasing the car, but would NOT recommend dealing with this dealership for anything dealing with fiance! Lithia Motors who bought them out, still has yet to pay off my car loan wel recommend dealing with this dealership for anything dealing with fiance! Lithia Motors who bought them out, still has yet to pay off my car loan well 36 days after I traded my vehicle in nor have they canceled my extended warranty that I put in to be canceled the day after I purchased the car. The only people that call me back are two guys in the finance department there and they have not been able to help either as everything is with cooperate! Lithia Motors has not been cooperative at all. I am a teacher and this is horrible that I am making two car payments because they are dragging their feet taking care of their customers. DO NOT SELL YOUR CAR TO THEM or do a trade! More

Purchased a vehicle from this location not even a year ago and there’s an engine issue. The check engine light came on in less 24 hrs of having the vehicle! Took it back and they pretty much made us feel ago and there’s an engine issue. The check engine light came on in less 24 hrs of having the vehicle! Took it back and they pretty much made us feel like we didn’t know what we talking about because THEIR MACHINE said no issues. 8 months later the freaking engine needs to be replaced! NO ONE AT THE FACILITY WAS HELPFUL. Now looking into lemon laws and getting a lawyer. I DO NOT RECOMMEND!!!!! More

I had a great experience at Priority Hyundai! Sales associate Don Lounsbury went above and beyond to find the exact model car I wanted and delivered it sooner than promised! Sales associate Don Lounsbury went above and beyond to find the exact model car I wanted and delivered it sooner than promised! More

They definitely make you feel like your business doesn’t truly matter. The female floor manager was condescending and argumentative. We went in there ready to make a purchase and negotiate. Because of her a truly matter. The female floor manager was condescending and argumentative. We went in there ready to make a purchase and negotiate. Because of her abrasive attitude, we left. Hopefully she can get some remedial training on how to treat customers. More

I brought my 2018 Genesis G90 in for an oil change. I also asked them to look at my right front tire sidewall. It appears that the radial belt is de-laminating from the rubber and causing a bulge in I also asked them to look at my right front tire sidewall. It appears that the radial belt is de-laminating from the rubber and causing a bulge in the sidewall. There is only 16,617 miles on the vehicle. The oil change was delayed by 15 minutes as they had to send out to Auto Zone for the filter. I have had this appointment for over a month and you would think they would already have the part on hand. As for the tire, the Service Manager was emphatic about it NOT being a manufacturer defect even though there was only 16K miles on the car. I asked them to remove the tire from the rim to verify the damage and they refused but would be glad to sell me another $300 tire. I bought this vehicle from Priority based on reputation and have had all my service work done there. The oil changes for life, inspections for life and engines for life are great, but at what price? I would have expected better service. Chris Armitage 757-879-0798 More