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Priority Hyundai

Chesapeake, VA

2.4
790 Reviews

1499 South Military Highway

Chesapeake, VA

23320

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Showing 790 reviews

September 23, 2024

The service department is an absolute joke. No one cares to help with scheduling anything and even told me to just go to another dealership and pay out of pocket and every person I have spoken More

by hyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Sep 24, 2024 -

Priority Hyundai responded

I regret to learn of the feedback that you have shared here, and I appreciate you bringing this to my attention. This level of service does not reflect my team's standards regarding absolute customer care, and I'd like to discuss your experience with you further to learn more about your time with us. Please reach out at your convenience so we can make things right and restore your confidence in our service. Thank you, Fred Kearns - Service Manager - 757.420.5454

August 26, 2024

It's a shock that this Hyundai location has 4. 2 stars. I truly believe they must be paying for or writing their own 5 star reviews. This place has an absolutely horrific service department and hor More

by smileywileyrori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailey
Aug 27, 2024 -

Priority Hyundai responded

While I regret to learn of your sister's experience, this level of service does not reflect the standard's my team strives to provide within our dealership. We'd like an opportunity to address this further to work towards a proper resolution. Please have your sister reach out directly at her convenience. Thank you, Fred Kearns - Service Manager - 757.420.5454

June 10, 2024

DONT EVER BUY THE EXTENDED WARRANTY My name is Teresa. Don't ever buy the extended warranty. They won't honor it. I wasted my money on this warranty. I been having problems with my oil evaporating out of More

by ANGRY WOMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken, Nicole
Jun 11, 2024 -

Priority Hyundai responded

It's unfortunate to learn of the initial trouble that you experienced reaching our team. We appreciate your patience regarding the issues you've been experiencing, and we want to assure you that our team is working to resolve this efficiently. We apologize for any miscommunication and would like to address this with you directly to ensure a positive resolution for any issues at hand. Please reach out directly at your earliest convenience. Thank you, Fred Kearns - Service Manager - 757.420.5454

Jun 13, 2024 -

ANGRY WOMAN responded

If you would like to speak with me and not tell me what all your other service advisor had already said to me, you can reach out to me anytime between the hours of 8am-5pm. I have did my share of calling. Now it is you guys turn to finally return a phone call that was told me when all of this started.

May 10, 2024

Had a 0750 appointment on 8 may to fix a abs problem on my 2018 Santa fa with 25k miles. Arrived early and service department they are booked, wait or leave the car. They promised repairs to be done by 17: More

by epalaszewski48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Goddard
May 13, 2024 -

Priority Hyundai responded

I regret to learn of your recent experience. We understand the importance of providing timely service, and I apologize that we seem to have missed the mark here. If you're open to discussing your experience further, please reach out at your earliest convenience so we can work towards a positive resolution together. Thank you, Fred Kearns - Service Manager - 757.420.5454

April 05, 2024

In rating just Sales, Service at the Sale, and Finance, we were very pleased. This is the second vehicle we purchased from Priority Hyundai and sales, Chris Sharpe. More

by WILL B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Sharpe, Phil Kaufman, Belinda Clemons
Apr 05, 2024 -

Priority Hyundai responded

Will, we're happy to hear that Chris has consistently provided positive experiences throughout your vehicle purchases at Priority Hyundai. Thank you for sharing your feedback - we appreciate the support! Safe travels in the new ride!

Apr 05, 2024 -

WILL B. responded

Brenda Clemons has been wonderful to work with as well!

April 05, 2024

This is a rating on Priority Hyundai's Service Dept. This review has Brenda Clemons listed under service but she assisted us with the app setup and other available program. I rated her service under Sal More

by WILL B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure. No names listed I recognize
Apr 08, 2024 -

Priority Hyundai responded

Hi there Will, I regret to learn of the ongoing issues you've experienced regarding your vehicle's window trim repair. This certainly isn't the level of service we aim to provide, and I'd like to discuss this with you further to address any concerns directly and work towards a positive resolution. Please reach out at your earliest convenience. Thank you, Fred Kearns - Service Manager - 757.420.5454

February 25, 2024

Service, extremely poor. Dealership doesn’t back up their sales. DONT BUY from them, especially if your military! More

by healthcaregirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy
Feb 29, 2024 -

Priority Hyundai responded

Hi there, I regret to know of your recent experience. We aim for top-notch service, so it's disappointing to learn that we missed the mark here. Your feedback is concerning, and I'd appreciate an opportunity to discuss this with you further to understand more about what happened and address any concerns directly. Please reach out at a time that suits you best. Thank you, Fred Kearns - Service Manager - 757.420.5454

Feb 29, 2024 -

healthcaregirl responded

I already spoke with your service manager, “Jimmy”. My Jeep was reinspected at another dealership and passed with flying colors. No adjustments on our part. Not interested in hearing from you all anymore or do any business with you all. We’re military. So shame on you!

Mar 01, 2024 -

Priority Hyundai responded

Hello, while we stand by the assessment made by our team, we also respect your decision to get a second opinion on the services needed for your Jeep. I will honor your request not to be contacted further, and I wish you well moving forward.

Mar 01, 2024 -

healthcaregirl responded

Perfect! Poor assessment, especially when I have all my paperwork where you have continued to approve since we bought from there. Without covers on the lights, which you sold us without covers and passed the xxxx thing. Shady, VERY shady! I have already started passing the word along. Will be contacting my base contact chain of commands next! Plus, I know times are hard for people right now, and your service team is looking to pump up revenue for any way they can to make money. Your service manager Jimmy-scam-jam) offered to take the equipment off for the price of labor. I’m sure a buck fifty at the least! With parts you sold us on the vehicle, knowing it would pass. Plus, state inspection was passed, without removal or adjustment of the lights. Shady- really shady trying to pump people for money these days when times are tight. Do not BUY or get service at Priority Hyundai Military Highway, especially if you are military. Shady dealership, looking to gauge people for money on their state inspections, and do not back their sales!

January 10, 2024

Bad service needs more training never buy Hyundai again and not priority dealer road side assistance terrible More

by mapham65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No name tags
Jan 15, 2024 -

Priority Hyundai responded

We are sorry to read about your experience. We strive to provide excellent customer service so we are disappointed to learn we have fallen short in this instance. Your feedback is important as it helps us improve our services moving forward. If you're willing, we'd appreciate the chance to discuss your experience with you further. Please reach out at a time that works best for you. Thanks, Fred Kearns - Service Manager

January 02, 2024

This review is for Priority Hyundai where I recently purchased a 2023 Santa Fe Calligraphy trim vehicle new. I was impressed with the vehicle, the features in tech and comfort and generally the ride of More

by RBB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phil Kaufman, Belinda Clemons, Mike Habib
Jan 05, 2024 -

Priority Hyundai responded

Hi there, We appreciate your feedback as it is valuable to helping us improve our processes in the future. However, we apologize for the issues you've experienced regarding your vehicle, and we understand your concerns. I'd like to look into this directly and discuss this with you further to work towards a resolution. If you're willing, please reach out at your earliest convenience. Thank you, Melissa Lounsbury - Sales Manager - 757.420.5454

November 22, 2023

My Santa Fe has been back 3 times and still hasn’t fixed the problem. Nicole is one of the worst customer service managers ever. More

by nakiagmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole
Dec 01, 2023 -

Priority Hyundai responded

Hi there. We are really sorry to read about your ongoing issues with your Santa Fe and the service you've received. We strive for excellence in all areas, so it's disappointing to know we haven't met that standard here. We'd like to personally look into this matter further - please reach out at a time convenient for you. Thank you, Fred Kearns - Service Manager - 757.420.5454

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