Priority Hyundai

I dropped my 2021 Hyundai Sonata off for an oil change. I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with a manager and have not been able to get into contact with them. I would advise no one to purchase a car from this dealership. Something needs to be done because they treat paying customers very poorly. More

All I need is a simple oil change, free since I bought my car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. I booked a 12:30 appointment, and it's been almost 3 hours and they still haven't even started the oil change! The front desk told me "I"m next" and it'll be 45 minutes longer, initially I was told 2, 2.5 hours max... This isn't even worth a free service! I'm glad I declined the $500 in additional services they were trying to upsell me. More

3 hours and counting to get my tires rotated for routine maintenance. Driving 40 minutes for this isn’t worth it. Maybe Checkered Flag will do a better job. Multiple bad experiences at this dealership. maintenance. Driving 40 minutes for this isn’t worth it. Maybe Checkered Flag will do a better job. Multiple bad experiences at this dealership. More

Dealing with the service department and their apathy towards customers has been a truly trying experience. I’ll never go back for anything. I’ve wait almost 90 days to get my vehicle fixed. It’s never t towards customers has been a truly trying experience. I’ll never go back for anything. I’ve wait almost 90 days to get my vehicle fixed. It’s never their fault, always blamed on others, but KEN is also never there to tell you anything at all. They’re an unfunny joke even though they’re a bunch of clowns. More

Horrible service and unfriendly staff. Will never buy a car from them ever again. 8 hours and no repairs to car. Four hours for an oil change. Unacceptable. Will never buy a car from them ever again. 8 hours and no repairs to car. Four hours for an oil change. Unacceptable. More

The service department is an absolute joke. No one cares to help with scheduling anything and even told me to just go to another dealership and pay out of pocket and every person I have spoken No one cares to help with scheduling anything and even told me to just go to another dealership and pay out of pocket and every person I have spoken to is just super rude. I understand places get busy but if your reviews constantly reflect poor service maybe you guys should do something about that. More

It's a shock that this Hyundai location has 4. 2 stars. I truly believe they must be paying for or writing their own 5 star reviews. This place has an absolutely horrific service department and hor 2 stars. I truly believe they must be paying for or writing their own 5 star reviews. This place has an absolutely horrific service department and horrible customer service skills, but clearly they do not care. With all of the 1 star reviews, you would think they would fix things but they'll just leave an arbitrary reply and never get back to you. They won't fix things until people stop showing up and stop paying. So if you need service on your Hyundai, PLEASE go literally anywhere else. My sister brought her Hyundai here a few months ago after her engine started showing issues. When we did our own research, we learned her car was eligible for an engine replacement from a Hyundai settlement that had taken place. The dealership told her that it would take a month for her car to be looked at and then after she had to fight to communicate with them that entire month, she finally was told her car was not eligible for engine replacement. After a couple more weeks, she reached someone higher at the dealership and was told it WAS eligible and that the service department screwed up. After a month and a half of having to borrow my car to get around town, she was finally given a new engine which started showing signs of issues almost immediately after replacement. Now, two weeks ago, she brought her car back to the dealership because of the continued issues and was told it would take 2 weeks to even be looked at and that the issue was "probably not engine related" -- not sure how they could tell that without even looking at the car. She has been given the run around AGAIN for the last two weeks and has decided today to just tow her car somewhere else to have it repaired. More

DONT EVER BUY THE EXTENDED WARRANTY My name is Teresa. Don't ever buy the extended warranty. They won't honor it. I wasted my money on this warranty. I been having problems with my oil evaporating out of Don't ever buy the extended warranty. They won't honor it. I wasted my money on this warranty. I been having problems with my oil evaporating out of my hyundai tucson 2017. This problem started almost a year ago. I've been getting the running around at the hyundai dealership chesapeake. They keep running the same oil consumption test instead of replacing my engine which is covered under my expensive extended warranty. Tell me why I am buying oil to put in my truck before my next 3 month oil change. I owned a hyundai before for 14 years and never had this problem. I should not be buying oil 1 month in a half after i got an oil change to put in my truck. I am being told by my advisor Ken that is a common problem. WHEN? Ive own many cars in my life and never had this problem. Instead of them replacing my engine months ago, they keep having me come back every 1000 miles to see if they have to put more than 2 bottles of oil in my truck. Let's fast forward to today. My catalytic converter is bad. The dealership service department made a guess on this diagnosis. I was advised by my advisor to take it to big Als because they charge less than the $3003.00 the dealership said it will cost me. I took it to big Al for a 2nd opinion and big Al's took apart my catalytic converter to see what the problem is and found small metal particles clogging the converter, which they made the determination it is coming from the engine. I was told by big Al's that I needed to take it back to the dealership to let them know being that my engine is covered under warranty. I called 3 times and asked for my advisor Ken, and a manager and I was told they all wasnt not available. I found a ride to go up there to be told I still couldn't speak to a manager and since my check engine light is not on, they can't help me. I was told to keep driving my truck until it break down on my and i will have to get it towed to the dealership. Woow. This whole process is insane. I am covered under warranty. So my truck engine is making a funny noise. My catalytic converter is bad possibly due to my engine. I was told by the service agent that I still need to get the catalytic converter fixed first. I told them if i do that, i would be wasting money being that the enegine is blowing out metal into the converter. So make it make sense. It suppose to be a recall on my engine. I am not understanding this. I been taking my truck to this dealership for service since I bought this truck from them in 2017. This is the treatment I get. I kept up with all my service appointments. I spent alot money on maintenance at this service department and when it time for them to do the right thing and replace my engine that is covered under warranty they are rejecting. WOOOOOOW! Who does that. Then they stop sending me a request for a review ever since I did a not so good review in the past. Now, mind you, this is my only transportation. My truck is paid off and the engine is bad. It's covered under warranty and the dealership is refusing to help me and replace my engine. You can't talk to a manager. Poor customer service to a customer who being going here since 2017 and it's now 2024. Very under customer. More

Had a 0750 appointment on 8 may to fix a abs problem on my 2018 Santa fa with 25k miles. Arrived early and service department they are booked, wait or leave the car. They promised repairs to be done by 17: my 2018 Santa fa with 25k miles. Arrived early and service department they are booked, wait or leave the car. They promised repairs to be done by 17:30 8 May. Told them I had a Dr. Appointment Wednesday am. Need the car repair done before Wednesday at closing. Wednesday p.m. they said car has not been brought in the shop yet. No word from the service department all day Thursday until 3 p.m. They were working on it. At 5:15 Thursday they called and said car was ready if I could get there by 6p.m. Couldn't arrange another ride that late, so the car sat until Friday am. Talked to the service manager and told him a appointment should be honored on time or rescheduled. There response was that's just how it is. Terrible attitude towards the customer. Priority Hyundai needs to get their appointment problems corrected and honor their appointment times. If you make a appointment with a doctor and you don't keep it, you get billed and lose your appointment. Don't go here for service, find a mechanic who will help you in a timely manner. More

In rating just Sales, Service at the Sale, and Finance, we were very pleased. This is the second vehicle we purchased from Priority Hyundai and sales, Chris Sharpe. we were very pleased. This is the second vehicle we purchased from Priority Hyundai and sales, Chris Sharpe. More