Priority Honda Roanoke - Service Center

Rich Cranwell You all continue to take good care of me and my Range Rover. I was having problems with my air conditioner and Josh found out what the problem was. You all continue to take good care of me and my Range Rover. I was having problems with my air conditioner and Josh found out what the problem was. More

Rick Woodson Honda treated me like family This is my first service on our 2014 Honda CRV we purchased from Rick Woodson Honda in November 2013. We had purchased 3 or 4 Toyota vehicles from th This is my first service on our 2014 Honda CRV we purchased from Rick Woodson Honda in November 2013. We had purchased 3 or 4 Toyota vehicles from the local dealer but after a poor experience at that dealership we made our next purchase a Honda. To me, service is even more important than the purchase. When I arrived at Woodson Honda I was greeted by the employees on the lot and directed to the service area. I met Tina at the desk and she is both pleasant and professional. Our Honda was ready when promised and had been washed. The service was reviewed with me and I am very pleased with the service. More

happy customer I was very pleased with the diagnostic eval. and the quick fix of a new battery . The battery on my 2012 Civic died. My problem had a happy ending. I was very pleased with the diagnostic eval. and the quick fix of a new battery . The battery on my 2012 Civic died. My problem had a happy ending. More

Went in to have state inspection done and talked about the new accord hybrid with Larry Dunn while I was there. This was a good experience today. the new accord hybrid with Larry Dunn while I was there. This was a good experience today. More

Went for overdue State Inspection and was completed with little wait time....always a please to do business with you and your service dept. whether oil change or inspection. little wait time....always a please to do business with you and your service dept. whether oil change or inspection. More

They were all professional and very kind. My heat shield was bad and they fixed it and changed my oil. I had to wait for the part to come in so when it did , I just wanted to pass my time and talk to a sale was bad and they fixed it and changed my oil. I had to wait for the part to come in so when it did , I just wanted to pass my time and talk to a salesman and look at the 2014 Hondas. Didn't have any idea to trade but I did. The salesman was a super young man named Chris McLaughlin and he was patient with me and I feel like he gave me a fantastic deal and traded that day. He also spent a couple of hours with me teaching me about my new car and programing it like I wanted it I had bought my other Honda at Nelson and they didn"t know how anything worked but Chris knows his cars very well. More

I found the entire staff friendly, helpful and determined to correct the issues. ATTABOYS to Russel & Mathew. This questionnaire is by far the most difficult part of the experience. to correct the issues. ATTABOYS to Russel & Mathew. This questionnaire is by far the most difficult part of the experience. More

The recent, huge snowstorm caused me to lose my Odyssey's passenger wheel-well shield. I came in to make an appointment to have the work done about 4 PM yesterday. After I signed in with Tina, th Odyssey's passenger wheel-well shield. I came in to make an appointment to have the work done about 4 PM yesterday. After I signed in with Tina, the car disappeared. About 20 minutes later I met Jason who explained the possibilities of repair. His ingenuity and resourcefulness shined like a beacon, and his recommendations were the plan that I accepted. He did a great job repairing the damage and finished the work within the hour. Really nice to know that folks like Tina and Jason are available and ready to go the extra mile! And all I went in for, was to make an appointment to repair or replace the shield! Thanks, guys!! More

Everyone was great. The wait time was relatively short. Facilities in the waiting areas were excellent. I Will not hesitate to have my vehicles serviced at this facility Facilities in the waiting areas were excellent. I Will not hesitate to have my vehicles serviced at this facility More

The most unethical service department of any dealership in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition with around 100,000 miles. Technician rejected the car for cracked engine mounts, according to the Va. state police this is not on the list for inspection and certainly not cause for rejection. My father agreed to have the repairs made, after picking up the car he did not get 5 miles from the dealership when the check engine light came on and the transmission started slipping. After returning to the dealership and inspecting the car they stated the transmission needed rebuilding. Remember this was a perfectly functioning car prior to the state inspection. No attempt was made by the dealership to take ownership of these issues and my father is left with a malfunctioning car. Sad part is this is the second time the dealer taken advantage of an elderly man. My father also had a "free" state inspection done on his 2003 Oddessy van and was threatened with rejection for cracked engine mounts. I have been using Rick Woodson myself for 17 years. We purchased two Accords and put 250,000 plus miles on both and servicing was done exclusively by Rick Woodson and must say the quality of service has deteriorated. In the future I will be buying from Duncan.... More