Priority Honda Roanoke - Service Center

Half the time! I missed my appointment the day before but came as a walk-in. I had to wait a while for someone to help me, but once they did they were very friendly I missed my appointment the day before but came as a walk-in. I had to wait a while for someone to help me, but once they did they were very friendly and helpful. They estimated it would take an hour, and I set a timer. 30 minutes later my vehicle was ready. I did not know my first service was free!!!! Fantastic. It was also nice to have drinks and snacks in the waiting room. More

Helped out when really needed Car wouldn't start and had to be jumped. Service folks had installed a new battery in my CR-V only a year and a half ago. Was afraid to turn off en Car wouldn't start and had to be jumped. Service folks had installed a new battery in my CR-V only a year and a half ago. Was afraid to turn off engine after the jump start, so went straight to Honda. Ran into a service rep that I've known over several years as I was driving into dealership. Told him about needing the jump start. He remembered my past problems with battery and worked the car in to check it out. Had my two dogs with me, since we were ready to come home from a nosework training class when the car wouldn't start. Was concerned that perhaps some people waiting in the customer lounge might be upset about two Australian Shepherds parked in there with them. So we were allowed to wait in the showroom. Everyone who passed by was really friendly and nice. The dogs and I passed the time comfortably while a new battery was being installed, an under hood check was being done, and the car was being washed. Couldn't have asked for a more pleasant experience after being concerned just a little while earlier about being stuck. Have owned Honda's since 1986. The things I have appreciated most over time are the vehicles' reliability and the staff's seemingly earnest desire to assist the customer. Thank you again, service folks!!!! More

Inspection and checking on 2012 Pilot Everything was done in a timely and efficient manner. And had time to check out the used Pilots and visit with our sales representative Bill. Everything was done in a timely and efficient manner. And had time to check out the used Pilots and visit with our sales representative Bill. More

Service Review Remembered after making my appointment for service on our Honda Pilot that I also had a doctor's appointment across town. The time factor was a littl Remembered after making my appointment for service on our Honda Pilot that I also had a doctor's appointment across town. The time factor was a little tight but they got me out promptly and I had time to stop for coffee before the doctor's appointment. Still ended up in and out of doctor's office before my actual appointment time. More

Treated well again I ran my 2006 Civic over a bump that was deeper than expected on the other side, and the bump hit the bottom of the car. I did not see or feel damage I ran my 2006 Civic over a bump that was deeper than expected on the other side, and the bump hit the bottom of the car. I did not see or feel damage at the expected strike point, but at the next two stops I found a fluid leak at that exact location, including catching a glimpse of a big drop coming down. With Woodson Honda's previous record of demonstrating integrity with me, I thought that I should let them check this out in order to prevent damage from an important fluid loss. They put it on the rack and checked it within an hour. It was water from the outside of the air conditioner, which has a somewhat unusual location in the Civic (not near the front of the engine). There was no charge -- Chris said that they would not charge to check it -- and they provided their complimentary free car wash as well. What can I say? More

Wonderful service! I came in to get my inspection done and the service at the desk wonderful! Tina was very friendly and made sure I understood everything that was going I came in to get my inspection done and the service at the desk wonderful! Tina was very friendly and made sure I understood everything that was going to happen. It didn't take long for them to do my inspection and they were extremely nice when the technician came and got me to let me know my car was ready. More

Service with Integrity We wanted to take our 2001 Honda Accord on a 1500 mile plus trip. We took it in for an oil change plus a check of hoses, fluid levels, and a tire tha We wanted to take our 2001 Honda Accord on a 1500 mile plus trip. We took it in for an oil change plus a check of hoses, fluid levels, and a tire that was losing air at about 3 or 4 psi per week. They did all of this with a good diagnosis and advice on the tire problem -- plus a car wash -- for a total of $29.47 with no coupon. This was after getting great advice from Chris on an expensive "engine diagnostic" issue at the 90,000 mile service. In general, this is a car dealership with dealership rates, but it is refreshing to find real integrity in the service at any cost. More

Best Service Center Around!! I always enjoy coming to Woodson Honda for service. Tina Rice handled my request and went over and beyond to make me happy. She is so pleasant to d I always enjoy coming to Woodson Honda for service. Tina Rice handled my request and went over and beyond to make me happy. She is so pleasant to deal with and cares about her customers...Everyone there is as nice as can be. I appreciate your hospitality that the waiting room provides. Beverages,tv,newspaper all make the wait seem to fly by... More

great service as always I had my CRV in for inspection and it was done quickly and as promised. Russell was very helpful and even made sure that they cleaned my windshield s I had my CRV in for inspection and it was done quickly and as promised. Russell was very helpful and even made sure that they cleaned my windshield since I had told him it had something smeared on it that I couldn't get off. They ran the car through the wash, which was an added bonus. Thank you! More

Superior service Terrific Service Department at Rick Woodson Honda. Everyone was extremely helpful and highly professional and my vehicle was ready on time. Great cu Terrific Service Department at Rick Woodson Honda. Everyone was extremely helpful and highly professional and my vehicle was ready on time. Great customer wait-room as well. Everything exceeded my expectations! More