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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
960 Reviews

960 Reviews of Priority Honda Roanoke - Service Center

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April 18, 2024

My coolant was empty…. They never “ topped off” like they said they would. I have had issues where no oil was in my car after oil change. More

by ourqtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

Adam was very courteous and professional. I like that I was updated throughout the process of work on my car. I would definitely recommend Priority Honda. More

by mbwelch09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We're glad to know that Adam and our team at Priority Honda Roanoke provided you with a professional service experience. Thank you for sharing your review and recommendation - we truly appreciate the support! See you next time, safe travels!

April 18, 2024

This was for a warranty issue. . 2 days to complete the service. Keeping my vehicle 2 full days. More

by act330
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024 -

Priority Honda Roanoke responded

We apologize for the extended wait time you experienced throughout your service visit. We aim for efficient service in a timely manner, so it's certainly disappointing to learn that we fell short in this instance. Should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 18, 2024

I have always been very pleased with the service at Priority Honda. They are helpful and make the extra effort to answer any question we might have. We love our Honda CRV!! More

by BRENDASTUPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Mosser
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that our team consistently provides you with top-notch service throughout your experiences at Priority Honda Roanoke! We're happy to hear that you're loving your Honda CR-V, and we look forward to assisting you again in the future with any vehicle needs. Safe travels!

April 18, 2024

Good service and Adam is a true professional, which makes my service visits very pleasant. More

by DONNAJEFFERSON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you had a top-notch experience with Adam at Priority Honda Roanoke! Thank you for sharing your review, we hope to assist you again in the future with any vehicle needs.

April 18, 2024

Quick and efficient. I would recommend time and time again. In comparing with my past experience with a different dealership, I would recommend everytime. More

by jlmeidinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We appreciate you taking the time to share your review and highlighting our service at Priority Honda Roanoke! Our team aims to provide timely and efficient service always. Thank you for the recommendation - we hope to serve you again in the future!

April 18, 2024

I guess I can say it is the loyalty. I brought my car from a honda dealership and priority brought that dealership and still carried the warrant over. More

by RANDNSAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your experience with us at Priority Honda Roanoke! Thank you for choosing us for your vehicle needs, we appreciate your continued support. See you next time, safe travels!

April 18, 2024

Great communication, great service, this is my 2nd car from them and I recommend anyone here! More

by sierramoorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We're glad to know that our team was able to provide communicative service throughout your experience at Priority Honda Roanoke. Thank you for sharing your review and recommendation, we truly appreciate it! Safe travels in the new ride!

April 18, 2024

Everything thing went as planned and in a reasonable amount of time for a reinspection More

by BMOUGHTON
Recommend Dealer
Yes
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that your visit at Priority Honda Roanoke went smoothly and in a timely manner. Thank you for sharing your review, we're looking forward to serving you again in the future!

April 18, 2024

Great place to take your car for service. That are always very straightforward and honest More

by ENZMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience with our service department! We're looking forward to your next visit at Priority Honda Roanoke!

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