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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
960 Reviews

960 Reviews of Priority Honda Roanoke - Service Center

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April 26, 2024

LOVE the customer service @ Prestige . Prompt & courteous. And I love that the garage doesn’t ever try to up sell me More

by NATUREMOMMA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 25, 2024

Very nice service tech, had car ready, explained all that had been done and the condition of my car. He is an asset to Priority Honda! More

by AMOS912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your positive feedback! It's great to know that our team provided you with top-notch, informative customer service at Priority Honda Roanoke. We're looking forward to serving you again in the future, we're here for any vehicle needs!

April 25, 2024

Haven’t used the service department yet but I’ve been happy with everyone else I’ve worked with so far. More

by angmot96
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pimlott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Scott
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Apr 25, 2024 -

Priority Honda Roanoke responded

We appreciate you taking the time to share your positive experience with our Priority Honda Roanoke team so far. We value your support, and we look forward to assisting you with any service needs in the future!

April 25, 2024

This is twice I get home and oil is dripping from the oil filter area mechanic needs to do a better job taking care of the customer More

by LGKOPTERDOCTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
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Apr 26, 2024 -

Priority Honda Roanoke responded

We're sorry to learn of the issue you've experienced regarding the oil leak in your vehicle. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention as it will be used to improve our customer experience moving forward. Should you have any further questions or concerns, please reach out to our management at a time that suits you best. Thank you.

April 25, 2024

I’m always impressed with this dealership’s professionalism and attention to detail with my vehicles. They have never tried to upsell me something that was not needed. And for that, I am apprec More

by BIGHEELS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
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Apr 26, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 26, 2024 -

Priority Honda Roanoke responded

We appreciate you taking the time to share your experience! It's great to know that our team consistently provides you with professional, attentive service. Thank you for choosing Priority Honda Roanoke - we look forward to serving you again in the future!

April 25, 2024

Excellent service and I appreciate you all so very much. Thanks a ton and I appreciate you all. More

by kimberock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Priority Honda Roanoke responded

We're so glad to know of your excellent experience with our Priority Honda Roanoke team. Thank you for taking the time to share your review and positive feedback, we value your support! We're looking forward to serving you again in the future, safe travels!

April 24, 2024

People are very friendly and knowledgeable. Always get timely appointments, I'm always satisfied and happy with the service. More

by COLLEENANDRUS54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that you've had consistently positive experiences with our team at Priority Honda Roanoke! We always aim for timely appointments and top-notch service. Thank you for the review, we appreciate the support!

April 24, 2024

We have been quite pleased with Priority Honda. We have always been treated kindly. They have always serviced our Honda 2016 CRV with care. Thankfully, we have had no problems at all with the car. More

by CLINTNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that you've had a great experience with our Priority Honda Roanoke team. We value your continued support, and we look forward to serving you again in the future with any vehicle needs! Thank you for the review!

April 24, 2024

Over 90 minutes to do inspections or oil changes is much too long which has happened to me on my last several appointments. More

by HISPECIALISTS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Mosser
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Apr 30, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

April 22, 2024

I didn't take my car I had to have my elderly mother w a cast on and oxygen. Bc im vested it appeared you didn't have any appointments with in a 6wekks time frame. More

by VWROBLESKI
Recommend Dealer
No
Employees Worked With
Idk
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Apr 23, 2024 -

Priority Honda Roanoke responded

We apologize for the inconvenience regarding the delay in scheduling your appointment. We understand how important timely service is, and it's disappointing that we couldn't assist better in this situation. Your feedback will be used to improve our services moving forward and should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

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