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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
962 Reviews

962 Reviews of Priority Honda Roanoke - Service Center

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May 11, 2024

Staff is always friendly and facility always clean. Service department has always provided excellent service. Adam has been very helpful. More

by ALETTBOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 11, 2024

Great dealership to deal with. Great sales force. Good atmosphere clean facilities, good selection trucks. More

by TROUTRUN2240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins
May 12, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

When I picked up the vehicle, they had it pulled into the bay so I didn’t get soaked during the storm. Very thoughtful. More

by SHONNA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Priority Honda Roanoke responded

Shonna, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

Always wonderful customer service, always listening to the customers needs One day I’ll be upgrading to a suv More

by SHAY_SANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
May 11, 2024 -

Priority Honda Roanoke responded

Shay, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

The service was completed sooner than I expected. Adam did a good job managing my service. More

by CAROLG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Adam and don't hesitate to let us know if we can further assist. Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

They seem to change the rules as they go you think you have bought one service and not exactly what I understood More

by botetoutdodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

The repair work is done quickly and expertly. Brian kept me informed during the entire process. More

by DBANDRB52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

They were accurate and honest. They were a pleasure to deal with.i like them. More

by DEWAYNEHACKER69
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
May 11, 2024 -

Priority Honda Roanoke responded

DeWayne, Thank you for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

The personal are very attentive and helpful when I have questions. I’m kept up to date when my vehicle is being serviced. More

by PGEVAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Mosser
May 11, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are happy that Adam, Jerome, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

May 10, 2024

The service is good and the people are courteous and onformative There was a board that kept me informed about where i was in the que -,very helpful.. More

by BOBRYAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Mosser
May 11, 2024 -

Priority Honda Roanoke responded

Bob, Thank you for your very kind service review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

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