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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
962 Reviews

962 Reviews of Priority Honda Roanoke - Service Center

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May 18, 2024

They take care of me and my vehicle everytime so I am very please with my service More

by coridunn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out, Cori. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Rude. Way overpriced service. Horrible customer service. Worst dealership I have dealt with. Diagnostic charge to even tell you what’s wrong with your car More

by MaryKate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Mosser
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May 22, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Friendly. Knows her stuff! She said the car would be ready by 4 & it was! More

by SMORSE2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Glad we got you out on time! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Excellent customer service. They were great at keeping me informed. Very informative and pleasant. Thank you. More

by RKWARD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Excellent customer service both times I have been to Priority Honda. Will return For my next service needed. More

by Amdwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins
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May 20, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

I don’t recommend. Not worth how long it takes. And process not explained well. More

by STEVESHIRLEY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Adam is always polite,professional and keeps you updated and your car updated. Great experience always. More

by bvharter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Very quick, very professional. My oil change was so fast I barely had time to get involved in my book. Service staff is great. More

by PATTYJGOODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience, Patty! Sorry you didn't get to enjoy your book, but we are glad we could get you in and out! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

May 18, 2024

Good , fast , friendly . high recommended .My next car will be Honda again .Thank you for your great service. More

by Southsea14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
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May 20, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! We will have the perfect Honda for you when you are ready! Best Regards, Neal Young NealYoung@lithia.com

May 17, 2024

They were very friendly and very prompt I was in and out in a timely manner More

by CLWMOM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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