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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
967 Reviews

967 Reviews of Priority Honda Roanoke - Service Center

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June 04, 2024

Priority Honda repaired my vehicle and diagnosed a problem, fixed it, and reattach the hose at no charge. They were fair and step. I would definitely recommend Priority Honda repair service for your H More

by PASTORSCOTTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rollins, Jerome Mosser
Jun 04, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out, Pastor Scott! We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

Service dept great. Used car dealership suckered me. Didn’t have second set of keys or fob, but didn’t make that known until all paperwork was signed and I was being sen More

by DEARLDOWNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Booth. Corey Carter
Jun 07, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

First time dealing with location. Friendly, courteous, & professional. However, had to go through a couple of people to find a knowledgeable person to answer questions about the acces More

by George Moore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristen
Jun 04, 2024 -

Priority Honda Roanoke responded

George, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 03, 2024

Jennifer was exceptionally welcoming and professional. Her efficiency and personality are an asset to Priority. More

by cscg1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for your kind words for Jennifer and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

June 03, 2024

Worse mistake of my life! It’s a good thing I purchased a warranty. My car has been in the shop almost every month since I’ve purchased it. Not sure if it’s really breaking do More

by LATONYAMATTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

June 02, 2024

Prompt service. All work was explained at check in. Friendly and knowledgeable staff were helpful. More

by GRETCH0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

June 02, 2024

Always dependable and professional. They always make you feel appreciated for being a part of the Honda family. More

by TBOWDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Easy to schedule a convenient time for services. Easy drop off and pick up process More

by ANGELA.HARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

They done the work in a timely manner. They treated me with respect. They finished the work faster than they quoted. More

by LITTLEBO96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

State inspection handled quickly and effectively. Also provided me with information on needed services. Thank you! More

by JUDY.WEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

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