Priority Honda Roanoke - Service Center

The recent, huge snowstorm caused me to lose my Odyssey's passenger wheel-well shield. I came in to make an appointment to have the work done about 4 PM yesterday. After I signed in with Tina, th Odyssey's passenger wheel-well shield. I came in to make an appointment to have the work done about 4 PM yesterday. After I signed in with Tina, the car disappeared. About 20 minutes later I met Jason who explained the possibilities of repair. His ingenuity and resourcefulness shined like a beacon, and his recommendations were the plan that I accepted. He did a great job repairing the damage and finished the work within the hour. Really nice to know that folks like Tina and Jason are available and ready to go the extra mile! And all I went in for, was to make an appointment to repair or replace the shield! Thanks, guys!! More

Everyone was great. The wait time was relatively short. Facilities in the waiting areas were excellent. I Will not hesitate to have my vehicles serviced at this facility Facilities in the waiting areas were excellent. I Will not hesitate to have my vehicles serviced at this facility More

The most unethical service department of any dealership in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition with around 100,000 miles. Technician rejected the car for cracked engine mounts, according to the Va. state police this is not on the list for inspection and certainly not cause for rejection. My father agreed to have the repairs made, after picking up the car he did not get 5 miles from the dealership when the check engine light came on and the transmission started slipping. After returning to the dealership and inspecting the car they stated the transmission needed rebuilding. Remember this was a perfectly functioning car prior to the state inspection. No attempt was made by the dealership to take ownership of these issues and my father is left with a malfunctioning car. Sad part is this is the second time the dealer taken advantage of an elderly man. My father also had a "free" state inspection done on his 2003 Oddessy van and was threatened with rejection for cracked engine mounts. I have been using Rick Woodson myself for 17 years. We purchased two Accords and put 250,000 plus miles on both and servicing was done exclusively by Rick Woodson and must say the quality of service has deteriorated. In the future I will be buying from Duncan.... More

Vehicle is almost one year old. The pinstriping provided by dealership is coming off. Service department rep said someone else would need to look at it and they were not available.....inconvenient. Disp by dealership is coming off. Service department rep said someone else would need to look at it and they were not available.....inconvenient. Displays in 2013 Honda Pilots apparently have issues where they change intensity for no apparent reason. Service rep said that he couldn't address until he witnessed the problem first hand and this is an intermittent problem so he wouldn't be able to address. This is a convenient response for dealership. It should be documented that we have reported this issue for the second time and the dealership chooses to ignore rather than covering under warranty. Are we supposed to live with this poor operation for the life of the vehicle? More

I have enjoyed going here to get my vehicles serviced for almost eleven years. Everyone is extremely nice and helpful! Larry is a great no-pressure sales person! almost eleven years. Everyone is extremely nice and helpful! Larry is a great no-pressure sales person! More

Was very pleased. I took my car down night before service was to be done and asked for it to be ready by next afternoon, at least by 5 p.m. Car was ready around noon and calls were made to my home p service was to be done and asked for it to be ready by next afternoon, at least by 5 p.m. Car was ready around noon and calls were made to my home phone and cell phone. I really appreciated how nice everyone was. More

I've always gotten great service from Woodson with Hondas not purchased from their dealership. I wrongly assumed Woodson would not be competitive with larger dealerships on a new purchase and planned on get not purchased from their dealership. I wrongly assumed Woodson would not be competitive with larger dealerships on a new purchase and planned on getting a vehicle elsewhere. A last minute call found Woodson very competitive and with the service I've always received, it turned out great. Staff is excellent as well, both in sales and service. More

I purchased my Honda Element a 2008 from a used car dealer. I was the second retail owner. I had the door visors, an arm rest added and seat covers installed on the rear seats. The service and quality dealer. I was the second retail owner. I had the door visors, an arm rest added and seat covers installed on the rear seats. The service and quality of work at this dealership is outstanding. I will take my Element there for all maintenance and will probably buy my next new car off of them. More