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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
449 Reviews

449 Reviews of Priority Honda Roanoke - Service Center

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April 19, 2024

Greeted immediately when we drove up to the service center. Brian was very attentive and kept us updated every step of the way. Timely service. Highly recommend! More

by Ev24019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Brian here at Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 19, 2024

Service was great as always. Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aft More

by luvstbrenards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

Found It was hard to get through to a service advisor at the Honda Dealership. More

by DLEVIN6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

Everything thing went as planned and in a reasonable amount of time for a reinspection More

by BMOUGHTON
Recommend Dealer
Yes
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that your visit at Priority Honda Roanoke went smoothly and in a timely manner. Thank you for sharing your review, we're looking forward to serving you again in the future!

April 18, 2024

Adam was very courteous and professional. I like that I was updated throughout the process of work on my car. I would definitely recommend Priority Honda. More

by mbwelch09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're glad to know that Adam and our team at Priority Honda Roanoke provided you with a professional service experience. Thank you for sharing your review and recommendation - we truly appreciate the support! See you next time, safe travels!

April 18, 2024

Service was exceptional ! !parts mgr and staff very helpful, looking forward to the next visit More

by MBROSS68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Alls
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you received exceptional service from our team at Priority Honda Roanoke! We appreciate you sharing your positive feedback, and we're looking forward to assisting you in the future at your next visit.

April 18, 2024

Priority Honda Roanoke has the best customer service and service team I have ever used. More

by DCMEYER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your great experience with our service team at Priority Honda Roanoke! We're thrilled to learn that you received top-notch customer care throughout your visit. We look forward to serving you again in the future, safe travels!

April 18, 2024

My coolant was empty…. They never “ topped off” like they said they would. I have had issues where no oil was in my car after oil change. More

by ourqtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

From sales to getting maintenance done, everyone I have dealt with has been awesome. Anytime someone tells me they are looking for a vehicle, I tell them to go to Prioirty Honda. More

by MISSLILAC03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're thrilled to know that you've had such positive experiences with our team at Priority Honda Roanoke! Thank you for recommending us, we truly appreciate it.

April 18, 2024

We have always had exceptional service at Priority in Roanoke. The staff is professional and friendly. Taylor is awesome and goes above and beyond to help in any way she can. It’s always a pleasure to se More

by TNTFOWLER98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Taylor and our team here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you consistently receive exceptional service from Taylor and our Priority Honda Roanoke team throughout your experiences. We strive to go above and beyond in all we do, so it's wonderful to know that this is reflected during your visits. Thank you for the review, we hope to serve you again in the future!

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