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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
955 Reviews

955 Reviews of Priority Honda Roanoke - Service Center

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September 11, 2024

Consistently good at their jobs and explaining to someone ignorant about cars. I appreciate not being talked down to. More

by MARIANNE.CASSEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the person who helped me. It should be on my record. He was extremely professional and very helpful.
Sep 12, 2024 -

Priority Honda Roanoke responded

Marianne, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 11, 2024

Wonderful service and love the tracking of where the car is in service! Quick and efficient time period. More

by LCULLINAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 11, 2024

Overall experience satisfactory. People very pleasant. Had to have wrench picture on console turned off. Never would have purchased car if I was told of "start-stop" feature. Too More

by BLURDGCHES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

September 11, 2024

I had made an appointment on line and assumed they had me scheduled. Upon arriving for service to get my car inspected and oil change, I was nowhere on the schedule. They went out of their way to work me in More

by MITCHELLSHARON9955
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Priority Honda Roanoke responded

Sharon, Thank you! Daniel and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 11, 2024

The service appointment was prompt and repairs done in an orderly timeframe and the Courtesy Driver, Duke was polite and well accomplished. More

by RACOHEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words for Duke, and for taking the time to leave us this wonderful service feedback! Best Regards, Neal Young NealYoung@lithia.com

September 11, 2024

Great thorough service , quicker than I expected. I have a great deal of confidence in Priority Honda and Daniel who was my service advisor. This is my third Honda CRV but my first hybrid. I have fou More

by DWASHENB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. Daniel and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Congratulations on your new CRV! Best Regards, Neal Young NealYoung@lithia.com

September 10, 2024

Great service and good follow up with service needs. Highly recommend to others with praise More

by TMULKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

September 10, 2024

Customer service was excellent. Maintenance work was done in a timely manner and the communication was excellent. Highly recommend. More

by 24153DAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

September 10, 2024

Service this time was quick and Daniel explained everything thoroughly. He was also courteous and efficient. More

by robmusser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 10, 2024

Very friendly. I waited while my inspection and oil change was done was kept updated during process. Very pleased with Jennifer and the service department. More

by CBOWLES115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

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