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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
437 Reviews

437 Reviews of Priority Honda Roanoke - Service Center

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April 25, 2024

I’m always impressed with this dealership’s professionalism and attention to detail with my vehicles. They have never tried to upsell me something that was not needed. And for that, I am apprec More

by BIGHEELS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 26, 2024 -

Priority Honda Roanoke responded

We appreciate you taking the time to share your experience! It's great to know that our team consistently provides you with professional, attentive service. Thank you for choosing Priority Honda Roanoke - we look forward to serving you again in the future!

April 25, 2024

Excellent service and I appreciate you all so very much. Thanks a ton and I appreciate you all. More

by kimberock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Priority Honda Roanoke responded

We're so glad to know of your excellent experience with our Priority Honda Roanoke team. Thank you for taking the time to share your review and positive feedback, we value your support! We're looking forward to serving you again in the future, safe travels!

April 25, 2024

This is twice I get home and oil is dripping from the oil filter area mechanic needs to do a better job taking care of the customer More

by LGKOPTERDOCTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Priority Honda Roanoke responded

We're sorry to learn of the issue you've experienced regarding the oil leak in your vehicle. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention as it will be used to improve our customer experience moving forward. Should you have any further questions or concerns, please reach out to our management at a time that suits you best. Thank you.

April 24, 2024

Over 90 minutes to do inspections or oil changes is much too long which has happened to me on my last several appointments. More

by HISPECIALISTS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Mosser
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

April 24, 2024

People are very friendly and knowledgeable. Always get timely appointments, I'm always satisfied and happy with the service. More

by COLLEENANDRUS54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that you've had consistently positive experiences with our team at Priority Honda Roanoke! We always aim for timely appointments and top-notch service. Thank you for the review, we appreciate the support!

April 24, 2024

We have been quite pleased with Priority Honda. We have always been treated kindly. They have always serviced our Honda 2016 CRV with care. Thankfully, we have had no problems at all with the car. More

by CLINTNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that you've had a great experience with our Priority Honda Roanoke team. We value your continued support, and we look forward to serving you again in the future with any vehicle needs! Thank you for the review!

April 22, 2024

I didn't take my car I had to have my elderly mother w a cast on and oxygen. Bc im vested it appeared you didn't have any appointments with in a 6wekks time frame. More

by VWROBLESKI
Recommend Dealer
No
Employees Worked With
Idk
Apr 23, 2024 -

Priority Honda Roanoke responded

We apologize for the inconvenience regarding the delay in scheduling your appointment. We understand how important timely service is, and it's disappointing that we couldn't assist better in this situation. Your feedback will be used to improve our services moving forward and should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 21, 2024

I’ve always been treated with upmost respect and honesty concerning my car. A big thank you to Larry Dunn also. He always remembers who I am and as always asks me if I need anything! I like being treated More

by WAMPLERBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Priority Honda Roanoke responded

Brenda, it's great to hear that Larry and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024 -

Priority Honda Roanoke responded

We're happy to hear that Larry and our team always ensure you feel like family at Priority Honda Roanoke. Thank you for sharing your kind feedback, we truly appreciate it! We look forward to assisting you again in the future with any vehicle needs!

April 20, 2024

The service was not good, lack of communication, it took all day for an inspection and then I was charged for it.It makes me think twice about buying here again. More

by EDWARDGAULDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Priority Honda Roanoke responded

Hello Edward: Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

April 20, 2024

I wish the waiting area was more spacious and everything is expensive at that place can’t afford nothing services or products More

by HLEENA200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

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