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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
437 Reviews

437 Reviews of Priority Honda Roanoke - Service Center

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May 02, 2024

This dealership is very responsive and customer oriented. They provide good service and provide good explanation to customers More

by BHUNTER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jerome was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 01, 2024

The customer service is excellent . The representative was very informative, patient and efficient . The service was performed in a quick and professional time frame , More

by TONIJONES1728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Priority Honda Roanoke responded

Thank you, Toni! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke; we look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 01, 2024

This was just a drop-off for only a state inspection. Drop off evening before and picked up late afternoon next day. More

by TLISK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 01, 2024

Brakes work great plus Jenifer looked up my warranty which I didn’t think about and saved me me about $ 500 in AC REPAIRS👍🤩🤩 THANKS Jenifer More

by JOHNSHAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 01, 2024

Everyone was really nice, they worked on my car quickly. I wish i still had the little sticker on the window that reminds me of my next change. More

by DMONDEVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jennifer and our team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 30, 2024

Great service. Great people. Really appreciate the shuttle and letting me know what’s going on More

by TRAVELINGWITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driver!
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May 01, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 30, 2024

Very happy with service staff and the communication! I will be back again when I need service, which isn’t often because the Honda is awesome More

by VINCEWILKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Priority Honda Roanoke responded

Thank you, Vince! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke; we look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 29, 2024

Brian gave great service! I didn’t have to wait much longer than I normally do. More

by NCATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Priority Honda Roanoke responded

We are very happy to hear that Brian provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 28, 2024

Good service. Staff very friendly and helpful. Made sure to explain everything about what has been done on car. More

by WGMORTON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 27, 2024

Came in for a tire warranty issue and Taylor did a great job explaining the process. More

by HADEN_JULIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Taylor met your expectations. Thank you again for choosing Priority Honda Roanoke; we look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

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