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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
718 Reviews

718 Reviews of Priority Honda Roanoke - Service Center

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August 15, 2024

Everyone is always so helpful and nice. They make getting your car serviced a painless experience. More

by BLOSSOM1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

August 15, 2024

It is a pleasant place to take my Ram truck I bought there for service. More

by HPEGGY08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Jennifer kept me up to date with the progress of my vehicle. She also let me know that my tires need to be replaced. More

by JOEZSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Priority Honda Roanoke responded

Joe, It's great to hear that Jennifer was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Good service, quick to complete. Didn’t charge for a quick fix with a tire pressure sensor that was unplugged. More

by codyanwallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Loved that they communicated with me all day. And got my car back to me quickly. As I'm my dad's caregiver it was important to get car back. Thanks More

by Corinna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thank you, Corinna, for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Nice but did not fix requested items. Shuttle was nice. Qi charger still not working. Trunk lid still crooked. More

by TXNDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to see how we can turn this around for you. We appreciate your business and look forward to seeing you again! Best Regards, Neal Young NealYoung@lithia.com

August 13, 2024

Service is to expensive for retired people in this economy. I love my Hondas but wi) not buy anymore due to cost to owne. More

by JEFFWRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

August 13, 2024

I made an appointment for an oil change over two weeks in advance and had to wait for approximately 2 hours. When I got my Passport back, I noticed the tire pressures were not reset. I pointed this out to Je More

by TWINFORKS2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Priority Honda Roanoke responded

It's great to hear that Jennifer was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

August 13, 2024

Complete the service in a timely manner. Oil change and state inspection, tires rotation. Texted when completed. More

by CFEDWARDS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

August 13, 2024

Good service and fast turnaround on drop off service on a Saturday. Always able to answer my questions. More

by KNNOTTINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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