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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
436 Reviews

436 Reviews of Priority Honda Roanoke - Service Center

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May 18, 2024

I don’t recommend. Not worth how long it takes. And process not explained well. More

by STEVESHIRLEY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Good , fast , friendly . high recommended .My next car will be Honda again .Thank you for your great service. More

by Southsea14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! We will have the perfect Honda for you when you are ready! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 17, 2024

Adam was very courteous, prompt, and when my car was finished, he brought the car to me. I walk with the cane and he made it easy for me to get my car back rather than me walk to the car. I really appre More

by KATHYLAWRENCE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thank you so much, Kathy, for your excellent review! We are so glad that Adam had the opportunity to work with you and thrilled that you found your experience with us here at Priority Honda Roanoke to be positive. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 17, 2024

Glad to see some new inventory! Good experiences have been typical for me. Thanks for scheduling to suit me (customer) More

by MBZIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lady I paid invoice was very pleasant.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 17, 2024

Always prompt and keep me updated when I wait. Very courteous and prompt with checkin. More

by JANAHOOKER06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 17, 2024

They were very friendly and very prompt I was in and out in a timely manner More

by CLWMOM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 17, 2024

There were more than sufficient sales reps and consultants there and not sufficient repair/service technicians there that day. Just saying as my observations. More

by GRANT.HOLLY102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 16, 2024

Great Service! One thing the service dept forgot to put a inspection sticker on my truck. More

by CECIL.EDWARDS.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Priority Honda Roanoke responded

Cecil, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 16, 2024

I am much more than satisfied with all of my interactions with Priority Honda, and especially those where I have dealt with Mr Garst. I intend to ask for him when I call in the future, and to insist that he More

by robertdowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Greenlees
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May 19, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, Robert, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 16, 2024

Priority is a Dealership that makes you feel like a part of their family. Great overall experience. More

by tem316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Helpful
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