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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
436 Reviews

436 Reviews of Priority Honda Roanoke - Service Center

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May 19, 2024

I have always been treated very well when bringing my vehicle in for service. Everyone is really nice. More

by dwdeetle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. Adam and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 19, 2024

Rude service team, horrible customer service, policy for waiting with car during service needs updating More

by COUGHLAN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Brantley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jereme
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May 23, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 19, 2024

There always good but they messed up my mileage, the the over charged me but go me return More

by chefandrewbierman12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Priority Honda Roanoke responded

Andrew, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Excellent customer service both times I have been to Priority Honda. Will return For my next service needed. More

by Amdwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Rude. Way overpriced service. Horrible customer service. Worst dealership I have dealt with. Diagnostic charge to even tell you what’s wrong with your car More

by MaryKate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Mosser
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Adam is always polite,professional and keeps you updated and your car updated. Great experience always. More

by bvharter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

They take care of me and my vehicle everytime so I am very please with my service More

by coridunn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out, Cori. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Very quick, very professional. My oil change was so fast I barely had time to get involved in my book. Service staff is great. More

by PATTYJGOODSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience, Patty! Sorry you didn't get to enjoy your book, but we are glad we could get you in and out! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Excellent customer service. They were great at keeping me informed. Very informative and pleasant. Thank you. More

by RKWARD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 18, 2024

Friendly. Knows her stuff! She said the car would be ready by 4 & it was! More

by SMORSE2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Glad we got you out on time! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Helpful
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