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Priority Honda Roanoke

Roanoke, VA

4.6
1,378 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,378 Reviews of Priority Honda Roanoke

April 25, 2024

This is twice I get home and oil is dripping from the oil filter area mechanic needs to do a better job taking care of the customer More

by LGKOPTERDOCTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley
Apr 26, 2024 -

Priority Honda Roanoke responded

We're sorry to learn of the issue you've experienced regarding the oil leak in your vehicle. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention as it will be used to improve our customer experience moving forward. Should you have any further questions or concerns, please reach out to our management at a time that suits you best. Thank you.

April 24, 2024

People are very friendly and knowledgeable. Always get timely appointments, I'm always satisfied and happy with the service. More

by COLLEENANDRUS54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Apr 25, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that you've had consistently positive experiences with our team at Priority Honda Roanoke! We always aim for timely appointments and top-notch service. Thank you for the review, we appreciate the support!

April 24, 2024

We have been quite pleased with Priority Honda. We have always been treated kindly. They have always serviced our Honda 2016 CRV with care. Thankfully, we have had no problems at all with the car. More

by CLINTNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Apr 25, 2024 -

Priority Honda Roanoke responded

It's wonderful to know that you've had a great experience with our Priority Honda Roanoke team. We value your continued support, and we look forward to serving you again in the future with any vehicle needs! Thank you for the review!

April 24, 2024

Over 90 minutes to do inspections or oil changes is much too long which has happened to me on my last several appointments. More

by HISPECIALISTS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Mosser
Apr 30, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

April 23, 2024

Extremely nice and low pressure. I look forward to dealing with Prority for many years to come. More

by randy_brendaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, John Busher
Apr 24, 2024 -

Priority Honda Roanoke responded

Randy, it's wonderful to know that you had a low pressure, friendly experience with our team here at Priority Honda Roanoke. We look forward to assisting you again in the future with any vehicle needs, thank you for sharing your review!

April 23, 2024

Great service and friendly staff to include Rachel! Would recommend to others looking for a new vehicle! More

by asimpkins418
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Rachel Zastrow, Ryan Pimlott
Apr 24, 2024 -

Priority Honda Roanoke responded

We're glad to know that you had a great experience with Rachel and the rest of our Priority Honda Roanoke team! Thank you for recommending us, we truly appreciate the support!

April 22, 2024

Both Rachel & Quinn were wonderful to deal with. Both were patient with me while completing the recent transaction. Additionally, both were willing to answer any question(s) I may have had. More

by jcharleslefew
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Rachel Zastrow, Shane Scott
Apr 23, 2024 -

Priority Honda Roanoke responded

Thank you for sharing your review and highlighting our team's service! We're so glad to know that you received top-notch customer care from Rachel and Quinn throughout your experience. Should you have any further questions, don't hesitate to reach out to our management team! Safe travels!

April 22, 2024

I didn't take my car I had to have my elderly mother w a cast on and oxygen. Bc im vested it appeared you didn't have any appointments with in a 6wekks time frame. More

by VWROBLESKI
Recommend Dealer
No
Employees Worked With
Idk
Apr 23, 2024 -

Priority Honda Roanoke responded

We apologize for the inconvenience regarding the delay in scheduling your appointment. We understand how important timely service is, and it's disappointing that we couldn't assist better in this situation. Your feedback will be used to improve our services moving forward and should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 21, 2024

I’ve always been treated with upmost respect and honesty concerning my car. A big thank you to Larry Dunn also. He always remembers who I am and as always asks me if I need anything! I like being treated More

by WAMPLERBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Apr 22, 2024 -

Priority Honda Roanoke responded

Brenda, it's great to hear that Larry and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024 -

Priority Honda Roanoke responded

We're happy to hear that Larry and our team always ensure you feel like family at Priority Honda Roanoke. Thank you for sharing your kind feedback, we truly appreciate it! We look forward to assisting you again in the future with any vehicle needs!

April 20, 2024

Professional service with people who care. Shuttle is a major convenience. They are a busy dealership but have good people running it even though they need more employees. More

by Fjoef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Apr 21, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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