Priority Honda Roanoke

This dealership is professional, everyone knows the job. The mechanics are certified. The work is completed on time. The mechanics are certified. The work is completed on time. More

She was very friendly and kept me informed of when my car would be done! would be done! More

Always friendly. Explains what is happening. Gives a full report at the end of day. Explains what is happening. Gives a full report at the end of day. More

John was the most helpful salesman we talked to when looking for our new car. He was very professional and great at explaining the features of the car we were looking at without being too pushy. Everyon looking for our new car. He was very professional and great at explaining the features of the car we were looking at without being too pushy. Everyone we dealt with was extremely knowledgeable and made us feel we were making the right decision going with Priority. More

The main purpose of my recent visit was to get two major recalls resolved. I scheduled the appointment a month in advance. Only when I arrived for my appointment did I find out that one of the recalls wou recalls resolved. I scheduled the appointment a month in advance. Only when I arrived for my appointment did I find out that one of the recalls would require leaving the car for two days, and the second recall could not be competed because the parts from Honda are not available. The other service items could have been completed at a reliable automotive center just 5 minutes from my home. I drove over an hour each way to specifically work with the dealership due to the recall items. Both major recalls were identified and released in November of 2023. Since that time, I have been patiently waiting to get these issues resolved which to date, cannot be done at the same time. I am very disappointed in the lack of information, notification and efficiently from both Honda and the dealership. If I had known before arriving that one, my care would need to be left for an extended period, and two parts were not available. The dealership seems to have quite a bit of automation in messaging, but none of this worked to inform me of the restrictions of my appointment. I should have been informed well in advance of these restrictions. More

I took my Odyssey van there and was treated professionally. It was my first time there so I wanted them to check it over. They recommended several major repairs that cost me almost $4000. A few professionally. It was my first time there so I wanted them to check it over. They recommended several major repairs that cost me almost $4000. A few months later, I took the van in for the annual inspection. That trip was a little over $500 because they said the light has moisture in it and needed replacing. At that time they gave me a print out that listed necessary work to be done. It turned out to be the same exact work I had done the first time. When I pointed that out, I was told that it was a mistake but had I not checked my records, I would have told them to go ahead and fix it, and I'm doubting that they would have reversed the recommendation. It just felt like they were dishonest and I decided not to return to that dealer ship. More

Priority Honda. service department is very easy and convenient to schedule appointments with. They get the job done well and as fast as possible. Even without an ap service department is very easy and convenient to schedule appointments with. They get the job done well and as fast as possible. Even without an appointment, they will fit you in as soon as they can Everyone there is very courteous and professional. I highly recommend them. More

Very pleasant and professional young lady, and speaking to me about my vehicle, even after having to have it towed to another facility very professional to me about my vehicle, even after having to have it towed to another facility very professional More

I have enjoyed my Honda Accord for over 12 years. Still doing great, Thanks to your maintenance team for keeping it going! I live out of town but it's worth the drive dealing with a great team of l Still doing great, Thanks to your maintenance team for keeping it going! I live out of town but it's worth the drive dealing with a great team of ladies and gentlemen! More

It was easy to set up appointment and then Jennifer solved a question on the service payment that saved me money. Liked the customer service of researching to find answer. solved a question on the service payment that saved me money. Liked the customer service of researching to find answer. More