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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

October 03, 2024

Good service , sometimes a bit slow. Service rep was very helpful and responsive. No problems. More

by EMMJGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Excellent communication with service updates and timely service for car to be seen even with rescheduling. More

by VMT2DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Great place to buy a vehicle. Service was great. I was tolded what to expect from the time I arrived till the time I left. Wonderful people to work with More

by Linda S Overstreet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Linda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Number 2 in line that morning was there for 3 hours for oil change and prior - tire rotation was free when I purchased my car as a service More

by bgilbert6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
Report | Print
Oct 07, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

They were very professional and helpful. Even though they had limited power because of the storm,,my service was completed in a very reasonable time. I appreciate that very much. More

by PCQUINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

My family has been working with this dealership for years, and we keep returning because they consistently go above and beyond to ensure customer satisfaction. More

by ESTERMARADYAN7
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Felix, Jamal Robinson, Jeffrey Spencer, Rachel Zastrow, Ryan Pimlott, Cody Rock, Easten Zenzen
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 03, 2024

Everything was completely at a good time Serves was excellent and Thank You and have great day More

by Thwaxmichaelhen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

October 02, 2024

Friendly. Helpful in answering my questions He answered questions about my wife's Honda as well More

by llesc540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 02, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

October 01, 2024

Wasn’t worth my time to go there for a sticker and tire rotation that I could’ve easily gotten done closer. More

by RD1759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember anyone’s name
Report | Print
Oct 05, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

October 01, 2024

Helpful professional staff. . Dropped my CRV off to have a recall corrected and picked up same day. More

by virmm1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t know his name.
Report | Print
Oct 02, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

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