Priority Ford Norfolk

Everyone at the dealership was courteous. I was impressed with the service advisor’s knowledge of the vehicle and the problems I had been having. Service was complete within hours. I was impressed with the service advisor’s knowledge of the vehicle and the problems I had been having. Service was complete within hours. More

You guys need a way to better expedite the check in for priorities for life . Other than that It almost looks like you've already out grown you lot and service area . priorities for life . Other than that It almost looks like you've already out grown you lot and service area . More

I just wish it wouldn't take so long for service. It took 2 days. It took 2 days. More

amanda in service was excellent! ! highly recommend her for all your service. she made my service appointment a breeze!! ! highly recommend her for all your service. she made my service appointment a breeze!! More

It was a very busy morning with two workers not being there. The customer service representatives were very courteous explaining the wait time all with a smile on their faces. David was very pleasant and there. The customer service representatives were very courteous explaining the wait time all with a smile on their faces. David was very pleasant and knowledgeable, my wait time was not very long and would recommend Priority service to family and friends. Happy holidays!! More

They fixed our 10 year old truck. .and is was surprisingly reasonable..and it was in in out in a short time .and is was surprisingly reasonable..and it was in in out in a short time More

They made changing scheduled appointments easy and the drop off was an easy process. They made my state inspection and oil change a single one day visit. drop off was an easy process. They made my state inspection and oil change a single one day visit. More

Left car for some minor work but technician discovered some major problems with the water pump. Nice video of symptoms was send. Repair was completed very fast and no problems were noted after ward. De some major problems with the water pump. Nice video of symptoms was send. Repair was completed very fast and no problems were noted after ward. Dealership had no loaner cars although it was a major repair ($4000) and the loaner was covered by my Ford ESP warranty. Also, communications between service advisor (if you can get a hold of one) need improvement. More

11/22/2024 ( Katelyn Gregory)we carried our 2020 ford edge in for differential problems Katelyn Gregory put my lady off on another service writer we were told they had to do a differential reprogram whil edge in for differential problems Katelyn Gregory put my lady off on another service writer we were told they had to do a differential reprogram while she was doing nothing we had an odd tire on the back and wanted to pick the car up to install new tires before they do the program as i build and race fords i know the effects an odd tire has on a limited slip differential Katelyn said it didn't make a difference she said it would take an hour to do the paper work she would call never did we went back now she is at lunch after complaining the service manager did the paper work and had the car out front in less than ten minutes we installed tires carried the car back for reprogram it looks like Katelyn Gregory wanted to give us a hard time maybe not even wait on us because we are black, but our money is the same color as anyone else More

Our sale person never stop working on my deal. He heard my wants and bought in every feature I wanted. Thank you Shamar Godfrey He heard my wants and bought in every feature I wanted. Thank you Shamar Godfrey More