Priority Ford Norfolk

It was a very busy morning with two workers not being there. The customer service representatives were very courteous explaining the wait time all with a smile on their faces. David was very pleasant and there. The customer service representatives were very courteous explaining the wait time all with a smile on their faces. David was very pleasant and knowledgeable, my wait time was not very long and would recommend Priority service to family and friends. Happy holidays!! More

They fixed our 10 year old truck. .and is was surprisingly reasonable..and it was in in out in a short time .and is was surprisingly reasonable..and it was in in out in a short time More

I just wish it wouldn't take so long for service. It took 2 days. It took 2 days. More

Left car for some minor work but technician discovered some major problems with the water pump. Nice video of symptoms was send. Repair was completed very fast and no problems were noted after ward. De some major problems with the water pump. Nice video of symptoms was send. Repair was completed very fast and no problems were noted after ward. Dealership had no loaner cars although it was a major repair ($4000) and the loaner was covered by my Ford ESP warranty. Also, communications between service advisor (if you can get a hold of one) need improvement. More

11/22/2024 ( Katelyn Gregory)we carried our 2020 ford edge in for differential problems Katelyn Gregory put my lady off on another service writer we were told they had to do a differential reprogram whil edge in for differential problems Katelyn Gregory put my lady off on another service writer we were told they had to do a differential reprogram while she was doing nothing we had an odd tire on the back and wanted to pick the car up to install new tires before they do the program as i build and race fords i know the effects an odd tire has on a limited slip differential Katelyn said it didn't make a difference she said it would take an hour to do the paper work she would call never did we went back now she is at lunch after complaining the service manager did the paper work and had the car out front in less than ten minutes we installed tires carried the car back for reprogram it looks like Katelyn Gregory wanted to give us a hard time maybe not even wait on us because we are black, but our money is the same color as anyone else More

They made changing scheduled appointments easy and the drop off was an easy process. They made my state inspection and oil change a single one day visit. drop off was an easy process. They made my state inspection and oil change a single one day visit. More

Our sale person never stop working on my deal. He heard my wants and bought in every feature I wanted. Thank you Shamar Godfrey He heard my wants and bought in every feature I wanted. Thank you Shamar Godfrey More

Our vehicle was taken in for an oil change and inspection. We were called about needed work of which we were unaware. We were sent a video of the issue and told of the cost before the work was sta inspection. We were called about needed work of which we were unaware. We were sent a video of the issue and told of the cost before the work was started. The work was finished in a timely manner. We were impressed with the whole process. More

The service was completed in a timely manner and the Service team was very helpful. Service team was very helpful. More

My experience was amazing. Especially Janora. She was kind and patient and helpful. Very knowledgeable Especially Janora. She was kind and patient and helpful. Very knowledgeable More