Priority Ford Norfolk

Searching for and buying a vehicle is just as stressful, if not more, than buying a house. I dread it each and every time, actually to the point this time where I was balking at even making the drive from t if not more, than buying a house. I dread it each and every time, actually to the point this time where I was balking at even making the drive from the Outer Banks to Freedom Ford, about 1.5hrs away, to grab 'the deal'. Dan Little, car salesman, is a good friend of one of my dear friends and was recommended to us. We gave him our specs and within an hour he called back with 2 vehs matching and gave us a 'ballpark' of a price, listening to our needs and keeping it in our price range. We decided to make the trek up there, 2 vehs in tow and our 11 month old for this 'dreaded' experience. From the time we arrived 6:30-ish til the time we left 11:00, it was nothing less than an 'amazing' car-buying experience from start to finish; appraising Dan for his professionalism, ability to work within our tight price range, no gimicks / no lies - straight forward with us, his knowledge and his friendliness through the whole deal. Dan will not only become our 'go to' car salesman but recommended to any and all family and friends. More

This is the fourth vehicle we have purchased from Shawn and the Freedom team. Dealing with Freedom is a refreshing experience, compared to some of the other dealers I have dealt with. They don't play the and the Freedom team. Dealing with Freedom is a refreshing experience, compared to some of the other dealers I have dealt with. They don't play the traditional "games", and transactions are smooth and painless. Shawn has become a family friend, and knows that customer loyalty is a two-way street. We will be back! More

I had bought my car there brand new and had move to Texas. I had lots my paperwork and needed my contract. He took the time to get it for me! Thank a million Larry! Sophia Sund p.s. he is aweso Texas. I had lots my paperwork and needed my contract. He took the time to get it for me! Thank a million Larry! Sophia Sund p.s. he is awesome!!! More

My wife and I were in the market for a quality pre-owned vehicle. We had shopped around several dealerships in the area, and were not impressed with the service or vehicle quality we found. That is, until, vehicle. We had shopped around several dealerships in the area, and were not impressed with the service or vehicle quality we found. That is, until, we visited Freedom Ford. We pulled into the parking lot, and before we were even out of our car there was a friendly employee there to greet us. He welcomed us inside, and we sat down with Bryan Mertz. It is important to note that we had already selected a specific vehicle from Freedom Ford's online inventory- a 2012 Dodge Avenger. We had concerns regarding financing because the other dealerships in the area had told us over the phone that we were pre-approved for a vehicle, only to offered a lower quality vehicle with exorbitant interest rates, claiming that this was the best they could offer with our credit. At Freedom Ford, our credit was not called into question. We were shown the vehicle we wanted, no "bait-and-switch" tactics included. We didn't need to ask about in-house financing, because they had already qualified us for a bank loan at low interest. We were able to purchase a virtually brand new vehicle at the same price as a five-year old model from a different dealership. Before meeting Bryan and Grady, the entire experience of buying a new vehicle had been nerve-wracking and unpleasant, but these guys were absolutely phenomenal. Grady took the time to print out a comprehensive list of warranty options, including the overall costs, before we even had to broach the subject. He covered absolutely everything we needed to know before we had to ask. The only question we had was whether or not we could drive it home, which was a definite "yes", because Grady gave us our registration, permanent licence plates and tags right there in his office. Overall, I am disappointed... because this review only allows a maximum rating of 5, and the folks at Freedom Ford deserve a 100. My wife and I received exceptional customer service, meticulous attention to detail, an unrivaled warranty, and most importantly a brand new vehicle that other dealerships told us was unobtainable. All these services didn't cost a dime more than the inferior vehicles offered at other dealerships. Freedom Ford turned a total headache into a breeze; we legitimately enjoyed the buying experience, and will absolutely be purchasing from them in the future. Grady and Bryan, thank you for all you did for us, you have customers for life. -Charity and Grant More

I have purchased 13 vehicles at Freedom Ford since 1992 and have never had a problem with anyone. Mark Vasiloff made the purchase of my new F-350 King Ranch professionally and courteous. Freedom Ford's and have never had a problem with anyone. Mark Vasiloff made the purchase of my new F-350 King Ranch professionally and courteous. Freedom Ford's success is a direct reflection of all the outstanding employees who truly care about the customer. Thanks and see you again along with anyone that I can recommed. Kind regards, Chris Hilts More

This dealership was recommended by a friend. Everyone worked with me to finalized my sale. I live in North Carolina and chose a automobile off of their website inventory based on a very detailed descrip worked with me to finalized my sale. I live in North Carolina and chose a automobile off of their website inventory based on a very detailed description of the vehicle, its options and features. I spoke with Dave Wilson concerning the 2009 Honda CR-V I was interested in purchasing. After going through every aspect of the car's features, he went and performed an actual inspection of the car to ensure me it was actually in the excellent condition as advertised on the website. Well, since I had a trip scheduled to Chicago and could not come to VA to do the needed paperwork, the dealership was kind enough to hold the car until I was able to travel to VA, which was several days later. Joe Smith was kind enough to ensure me that I would not have to worry and to enjoy my vacation. Upon my return on July 3, I was introduced to Nathan Brown, who in turn, actually demonstrated the car to me. He was kind and considerate and very knowledgeable concerning the attributes of the vehicle. He guided me through the whole process. However, due to credit issues on my part, I was not able to obtain financing on that day and had to leave without closing the deal. Mr. Smith was very honest and upfront with me concerning the issues involved, but that they would continue to work on my behalf. On Thursday, July 5, I was contacted by Mr. Higginbotham and informed that they were able to obtain financing for me, with the help of a co-signer. He went over terms, GAP insurance, etc., so that I could be thinking of what I wanted to do once I reached the dealership to finalize the deal. Again, the interaction with all involved was easy, friendly and informative. I will most definitely recommend this dealership to family, friends and acquaintances. More

All of the Ford employees I worked with to finally reach the goal of purchasing a new car were very friendly and professional. Mr. Gregory specficaly help put my mind at ease as he noticed that I was uneas the goal of purchasing a new car were very friendly and professional. Mr. Gregory specficaly help put my mind at ease as he noticed that I was uneasy about purchasing a new car. He was very patient while I searched for a vehicle. More

We have been dealing with Freedom Ford for many years and have always been given top-notch service by both the Sales Dept. and Service Dept. Our salesperson, Nathan Brown, was great to work with helped us g have always been given top-notch service by both the Sales Dept. and Service Dept. Our salesperson, Nathan Brown, was great to work with helped us get exactly what we needed. We would recommend Freedom Ford to anyone looking to purchase a vehicle. More

They worked very hard to get us what we wanted and needed. I am now trying to figure out how to come back and trade my other vehicle in on another new car. They are great. I will buy from them again! needed. I am now trying to figure out how to come back and trade my other vehicle in on another new car. They are great. I will buy from them again! More

I am a senior citizen and was treated with respect as to what I wanted on the car. Everyone was very friendly, knowledgeable and helpful. what I wanted on the car. Everyone was very friendly, knowledgeable and helpful. More