Priority Ford Norfolk

We have bought many vechicles from Peppy. He has great customer services skills. Makes the paperwork process so easy. Has always gone above and beyond his duties. He has always been so friendly and very d customer services skills. Makes the paperwork process so easy. Has always gone above and beyond his duties. He has always been so friendly and very detailed orientated. Peppy knows what he's talking about and makes us feel like family. He is always looking out for what best suites our company's needs. GREAT JOB PEPPY!!! Keep up the great work! More

Norm, Mike and Dave were very helpful and did not pressure me. I purchased a used truck due to my trust in Norm and Mike. They went the extra mile to make sure I was happy with the purchase. pressure me. I purchased a used truck due to my trust in Norm and Mike. They went the extra mile to make sure I was happy with the purchase. More

I have been a Freedom Ford (Norfolk, VA) customer for years, both as a car buyer and for maintenance/service. Most recently I made a new car purchase (2013 Ford Escape) there-- everyone there was extrem years, both as a car buyer and for maintenance/service. Most recently I made a new car purchase (2013 Ford Escape) there-- everyone there was extremely helpful in taking me through the purchase process (finding the exact vehicle/trim, trade-in, and prep/aftercare options). From first meeting them for a new vehicle purchase (last Tuesday) til just yesterday (Thurs), it took them only TWO days-- it only took that long because they didn't have the exact trim level & color I wanted. VERY impressive, but then again, they have always impressed me with their attentiveness & interest they take in me as their customer. Thanks to Bryan M, Naomi S, and Larry C for their expert assistance in my new car purchase. More

Had to shop for a new car unexpectly Toly and Sang helped me and my family. They were fantastic, helpful and went above and beyond for us. We walked away with a beautiful ford focus exactly what we wanted. T me and my family. They were fantastic, helpful and went above and beyond for us. We walked away with a beautiful ford focus exactly what we wanted. The vehicle was for me and now I can't stop my husband from driving it. Many thanks to them and freedom ford for all help. Would buy a car from them any time More

The best experience we have had ever when purchasing a vehicle. Great Job!!! We will return to Freedom Ford to purchase our next vehicle. Thanks vehicle. Great Job!!! We will return to Freedom Ford to purchase our next vehicle. Thanks More

My husband and I have been shopping around for a ford explorer fora few months and every time we talked with our sales representative he was very helpful and straight forward with all information provide explorer fora few months and every time we talked with our sales representative he was very helpful and straight forward with all information provided. Once we decided to purchase we had an outstanding experience and would recommend anyone to use freedom ford. I do t have one complaint and I was very impressed with all that was provided. More

Sales manager seemed irritated through the entire process. Assured me I was getting the best possible deal. The day after my purchase, received an unsolicited offer from another dealer on identical process. Assured me I was getting the best possible deal. The day after my purchase, received an unsolicited offer from another dealer on identical truck, better price plus extras. Wasn't told about oil change specials before I signed on for expensive oil change package "deal". Shame on me all around, I guess. Caveat emptor, but don't trust them. More

I went to Freedom Ford looking at a vehicle that we found on the Freedom Ford website. I called before driving down and I spoke with Mr. Nathan Brown to make sure the vehicle was still available. He is very on the Freedom Ford website. I called before driving down and I spoke with Mr. Nathan Brown to make sure the vehicle was still available. He is very professional and answered all my questions that I had. I was given superb customer service by all employees that I came in contact with, I felt like they truly cared about what I wanted. I would recommend this dealership to anyone that is looking for a vehicle. More

This is the fifth car I have purchased from Freedom, and Shawn has taken care of me all five times. The first three cars were used, but when I wanted to buy new, there was only one person I chose to see. Shawn has taken care of me all five times. The first three cars were used, but when I wanted to buy new, there was only one person I chose to see. I feel comfortable dealing with Freedom; they're professional and operate with the #1 goal of complete customer satisfaction. I am treated like a friend, not just another sale. That personal touch is the reason I continue to pass two Ford dealerships closer to my home, and take my business here. In my line of work I understand the importance of quality customer service, and it's nice to see a car dealership that believes in this philosophy. More

I contacted Freedom Ford via email and on-line chat to inquire about the availability of a new Ford Transit Wagon. The response was immediate and professional. I went by the dealership and met Peppy. Duri inquire about the availability of a new Ford Transit Wagon. The response was immediate and professional. I went by the dealership and met Peppy. During my visit Steve Heishman came out on the lot and thanked me for stopping by. I bought the Transit. The purchasing experience was excellent. I would not hesitate to recommend Freedom Ford to any of my friends. More