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Priority Ford Norfolk

Norfolk, VA

Overview
Reviews
4.6
517 Reviews
Call Dealership (757) 419-2500
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7520 North Military Highway

Norfolk, VA

23518

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Showing 517 reviews

December 13, 2024

You provided excellent advice as to how I could get an inner door handle for my 2018 Ford Fiesta - and you did not charge me for that. I managed to find a new handle for $24.00. More

by sdexnorva
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Gregory
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Dec 13, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience! We strive to provide absolute customer care regarding all aspects of our service department, and we're delighted to know that this was reflected throughout your visit. We appreciate your positive feedback, and we're here to assist with any future automotive needs at Priority Ford Norfolk!

December 12, 2024

I appreciate Jonathan’s customer focus and professionalism. He was thorough and explained things clearly. I waited in the waiting area and my truck was completed very quickly. More

by Craig Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 12, 2024 -

Priority Ford Norfolk responded

Craig, we're delighted to hear that Jonathan provided you with excellent service at Priority Ford Norfolk. Thank you for sharing your experience and for choosing us for your automotive needs!

December 09, 2024

Service was fast and easy and excellent! Car was in and out of service in about an hour.David called and updated me by phone and text. More

by Gordon.CPRanywhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Howell
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Dec 10, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that your service experience was quick and efficient at Priority Ford Norfolk! It's great to know David kept you updated throughout the process. Thank you for choosing us!

December 07, 2024

Very impressed with the customer service! Was waited on very quickly both with dropping off & picking up. More

by gardensbyoz
Workmanship
Recommend Dealer
Yes
Employees Worked With
Brandan Moseley & 2 other girls
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Dec 09, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that you were impressed with the customer service at Priority Ford Norfolk! Thank you for sharing your experience, and we look forward to serving you again in the future.

December 07, 2024

Very professional. Customer friendly. Very clean and very organized looks out for the customers first More

by kennydog29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda in service department
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Dec 09, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience with Priority Ford Norfolk! We're delighted to hear that our professionalism and customer-first approach made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

December 05, 2024

Excellent Dealership! Customer service was great, they gave me a fair price my trade in. The process was very efficient. Niami got my services done in 1 day and got my veh More

by jay3562
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niami, Clyde Woodberry
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Dec 05, 2024 -

Priority Ford Norfolk responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Priority Ford Norfolk provided excellent service and a smooth experience. We appreciate your support, enjoy your vehicle!

December 05, 2024

The service department, Katie, was amazing. Very attentive and friendly. Always called me right back if she missed my call. More

by jcooksey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Dec 06, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Katie provided attentive and friendly service at Priority Ford Norfolk. Thank you for sharing your experience with us!

December 05, 2024

They took their time and looked my care over good and made and corrected the issue More

by Bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha, Jonathan
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Dec 06, 2024 -

Priority Ford Norfolk responded

Bj, thank you for sharing your experience! It's wonderful to know that our team provided absolute customer care and thorough maintenance during your visit to Priority Ford Norfolk. Your support means a lot to us, and we look forward to welcoming you back in the future should you have any automotive needs!

December 04, 2024

Priority Ford has been my go to for service on all of my Fords. I have had some issues with my Expedition but they thoroughly worked through the problem. More

by cwheaton45acp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Drew
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Dec 04, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Priority Ford Norfolk has been your trusted choice for service! Our team is committed to resolving any issues, and we're glad we could assist with your Expedition. Thank you for choosing us!

December 04, 2024

Appreciate working on my car since i did not have an appointment. Also, kudos to my service advisor jonathan who kept me informed during the repair. More

by Rwt134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Brown
Report | Print
Dec 04, 2024 -

Priority Ford Norfolk responded

We're glad to hear that Jonathan and the Priority Ford Norfolk team could assist you without an appointment! Keeping our customers informed is a top priority, so it's great to know we met your expectations. Thank you for sharing your experience!

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