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Priority Ford Norfolk

Norfolk, VA

Overview
Reviews
4.6
511 Reviews
Call Dealership (757) 419-2500
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7520 North Military Highway

Norfolk, VA

23518

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Showing 511 reviews

December 05, 2024

The service department, Katie, was amazing. Very attentive and friendly. Always called me right back if she missed my call. More

by jcooksey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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Dec 06, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Katie provided attentive and friendly service at Priority Ford Norfolk. Thank you for sharing your experience with us!

December 05, 2024

They took their time and looked my care over good and made and corrected the issue More

by Bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha, Jonathan
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Dec 06, 2024 -

Priority Ford Norfolk responded

Bj, thank you for sharing your experience! It's wonderful to know that our team provided absolute customer care and thorough maintenance during your visit to Priority Ford Norfolk. Your support means a lot to us, and we look forward to welcoming you back in the future should you have any automotive needs!

December 04, 2024

Appreciate working on my car since i did not have an appointment. Also, kudos to my service advisor jonathan who kept me informed during the repair. More

by Rwt134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Brown
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Dec 04, 2024 -

Priority Ford Norfolk responded

We're glad to hear that Jonathan and the Priority Ford Norfolk team could assist you without an appointment! Keeping our customers informed is a top priority, so it's great to know we met your expectations. Thank you for sharing your experience!

December 04, 2024

Priority Ford has been my go to for service on all of my Fords. I have had some issues with my Expedition but they thoroughly worked through the problem. More

by cwheaton45acp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Drew
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Dec 04, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Priority Ford Norfolk has been your trusted choice for service! Our team is committed to resolving any issues, and we're glad we could assist with your Expedition. Thank you for choosing us!

December 03, 2024

Everyone at the dealership was courteous. I was impressed with the service advisor’s knowledge of the vehicle and the problems I had been having. Service was complete within hours. More

by adamsco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Dec 03, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our team at Priority Ford Norfolk provided you with courteous and knowledgeable service. Thank you for sharing your experience!

December 02, 2024

You guys need a way to better expedite the check in for priorities for life . Other than that It almost looks like you've already out grown you lot and service area . More

by fxurtoyz15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
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Dec 03, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your feedback! We are always looking for ways to improve our customer experience, and we appreciate your feedback regarding the check-in process within our service center. We will certainly address this with our team moving forward. In the meantime, should you have any further questions or concerns, please don't hesitate to reach out. We look forward to providing smoother service visits in the future!

December 01, 2024

I just wish it wouldn't take so long for service. It took 2 days. More

by Roybul63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Report | Print
Dec 03, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience. We strive for efficiency within all aspects of our service; therefore, we apologize that we missed the mark in this instance. Your feedback is valuable in helping our team improve our customer experience moving forward. However, should you wish to discuss your experience in more detail, or if there is anything additional that we can assist with, please don't hesitate to reach out to our management team. We appreciate your patience and understanding and look forward to an opportunity to serve you again in the future.

December 01, 2024

amanda in service was excellent! ! highly recommend her for all your service. she made my service appointment a breeze!! More

by tommy.ashe93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
amanda in service
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Dec 02, 2024 -

Priority Ford Norfolk responded

We're delighted to hear Amanda made your service appointment a breeze at Priority Ford Norfolk! Thank you for the recommendation and support - we truly appreciate it!

December 01, 2024

It was a very busy morning with two workers not being there. The customer service representatives were very courteous explaining the wait time all with a smile on their faces. David was very pleasant and More

by Marcelle Crichlow-Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Howell
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Dec 02, 2024 -

Priority Ford Norfolk responded

Marcelle, thank you for your understanding and patience during a busy morning at Priority Ford Norfolk. We're delighted to hear that David, and our team provided courteous service with a smile. Happy holidays to you as well!

December 01, 2024

They fixed our 10 year old truck. .and is was surprisingly reasonable..and it was in in out in a short time More

by Montagueheatingandcooling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Report | Print
Dec 02, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our team at Priority Ford Norfolk was able to fix your truck quickly and affordably. Thank you for sharing your experience with us!

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