Priority Ford Norfolk

Very poor experience! I was very unsatisfied with the service I received from this dealer. The salesman did not follow through with the repairs I needed. The service manage I was very unsatisfied with the service I received from this dealer. The salesman did not follow through with the repairs I needed. The service manager told me the problems I was having were normal. The president was no help at all. I ended up having to take the vehicle to another dealer to have the repairs done. More

horrible experience with service dept- multiple times Hands-down, the worst experience I have ever had with a dealership- spanning three cars in less than a two-year period. The sales and finance departme Hands-down, the worst experience I have ever had with a dealership- spanning three cars in less than a two-year period. The sales and finance departments did a good job. The service department is the worst I have ever experienced on a customer service level and a work quality level. I bought a 2011 Mustang- owned it for 2 years and traded it in for a 2013 Escape. The steering system failed the first time (3 months into ownership)- took to the dealership they fixed it but forgot to change the oil- took four days to get that completed. I had to pick up their used/oil-filled rags off of white leather seats when I picked it up. Then the engine exploded in the escape six months into owning it. FMC replaced the engine- four days later the steering system failed. I called at 6pm that night asking to bring it there that night or the next morning and was told they were too busy. John Rial, the service manager called me the next morning and started working with me and FMC for a "buyback" under lemon law. The dealership did do the right thing in that process- I was so appreciative of what they did at that time to try to make it right for me that I wrote a thank you letter to Scott Rigell, the owner of the dealership, complimenting sales (David Howell) and finance (Larry Cope). I Have now owned the 2014 escape (replacement for the 2013 model) for 10 months- I have called three times in the last two weeks trying to schedule an oil change and to get them to fix where the plastic has broken in the back off of the back compartment door opener. Every time I call, I am given the run-around. They keep calling me by the wrong last name and referring to the old model of the car- I have explained multiple times who I am. They also told me that my 2014 car is no longer under warranty and I will have to pay for them to fix the door. Just to verify- I called another ford dealership who assured me work of that nature in a brand-new car is under warranty. They refused to take the car each time I called stating they are too busy- they will not provide a loaner car or their shuttle to me to take the car there. The service guy, Ron said I have to pay out of pocket to get the door fixed and for a rental car while they take their time to fix it over the course of next week. I have since scheduled my work with another ford dealership. I will never set foot in Freedom Ford again. Can't believe I was treated this way as a three car customer for them!! Just to follow up- I took the car to another Ford dealership for service (where the service was great!) and the door issue that Freedom Ford refused to fix under warranty was not only under warranty but under a recall. Switching to another dealership was the right decision. More

Having My Confidence Restored In the Car Buying World Over the last 20 years I have not received one ounce of confidence in the car buying experience from a dealership. I have only dealt with owner sales Over the last 20 years I have not received one ounce of confidence in the car buying experience from a dealership. I have only dealt with owner sales and auctions. This is the first time I have actually felt comfortable enough to work with a salesman without feeling like a victim but a customer. And I must say it " FELT GOOD " they restored my confidence in the car buying experience ! More

Best car-buying experience of all time We are from the Baltimore area, but saw Freedom had a car in inventory that interested us, It was a very unusual set of circumstances, as we were goi We are from the Baltimore area, but saw Freedom had a car in inventory that interested us, It was a very unusual set of circumstances, as we were going to be in Norfolk for a commitment, but driving down (5 1/2 hours), and home later that same night, we really didn't have ANY free time, much less time to buy a car. Sonny worked with us via the internet, and made the process ridiculously easy! We stopped in for 30 minutes to see and test drive the car, but had pretty much negotiated the price through email. Once we saw the car and agreed to buy, we had to go on to our commitment. We texted Sonny all of the info he needed, and he got our paperwork, and the car, ready. All I had to do was come back and sign the papers before they closed. IT REALLY WAS THAT EASY!!! I'm sure if I had more time, I might have been able to negotiate a slightly better price, but the price Sonny gave me was exactly what was quoted online as the internet sale price - no hidden games or gimmicks. The way the sale went down was really the only way that we could have bought the car, and the folks at Freedom made that happen. We couldn't be happier with them, and our new Mustang! More

Trustworthy The dealership management is ethical and easy to work with. The sales reps, particularly Norm Marable, are intelligent, informed, and service-oriente The dealership management is ethical and easy to work with. The sales reps, particularly Norm Marable, are intelligent, informed, and service-oriented. The service team is extremely efficient and nice. On the used car side, the people are super helpful. We have purchased several cars from this dealership and always had a good experience. More

Excellent experience Experience started with prompt response to internet inquiry and continued in the dealership. Everyone was friendly, not pushy and very knowledgeable! Experience started with prompt response to internet inquiry and continued in the dealership. Everyone was friendly, not pushy and very knowledgeable! Bought a new Fusion! More

I would highly recommend Freedom Ford for your next vehicle. Terrance was a Pleasure to deal with. He respected the fact that this purchase was going to take some time, as I had a daughter that was rel vehicle. Terrance was a Pleasure to deal with. He respected the fact that this purchase was going to take some time, as I had a daughter that was relocating, etc. He stayed in touch, e mailed me info, that he thought I'd be interested in. However he never Hounded me. And that's something I Truly appreciate ! Having been in the Automobile business in my younger years, I feel as though Everyone I interacted with at FREEDOM, treated me, as I treated customers that came in to see me. If you want to buy a car, at YOUR Pace, get excellent friendly service, GREAT pricing, then visit FREEDOM FORD ! Mike Williams More

Terrence was great! He did a lot of research behind the scenes to help me make sense of the information on the Ford website. He answered my zillions of questions - promptly, professionally and quickly. He scenes to help me make sense of the information on the Ford website. He answered my zillions of questions - promptly, professionally and quickly. He instilled trust and has a lovely sense of humor. It's clear that he knows his information and he also treated me like a person and made me feel very comfortable. He absolutely earned this sale. And I know that he's a genuine, caring person ~ if I have questions (post sale), I feel comfortable calling him and I know he'll either have the answer or find out. Call Terrence Gregory for your next car - you'll be glad you did! More

You often hear about the horrors of purchasing a new vehicle, but my experience purchasing from Freedom was smooth and painless. Peppy Bonocore and Larry Cope answered all of my questions and providing vehicle, but my experience purchasing from Freedom was smooth and painless. Peppy Bonocore and Larry Cope answered all of my questions and providing me with a wealth of knowledge about financing and my new Ford F-150. Thanks for a wonderful car buying experience! More

Mike was a pleasure to work with, he helped me find the right vehicle for my needs. Mike is well informed on the vehicles and was able to answer all my questions. right vehicle for my needs. Mike is well informed on the vehicles and was able to answer all my questions. More