Priority Ford Norfolk

VERY EXASPERATING SERVICE DEPT. It started in June. After three trips to the service department and 1200 dollars later, I was told that they could not repair the transmission. Two It started in June. After three trips to the service department and 1200 dollars later, I was told that they could not repair the transmission. Two times I was told that the problem was taken care of. Of course after the third time in the service dept., and the new charge of eight hundred dollars, an offer was made to install a new transmission for 2700. The last charge was waved. Of course I declined the offer, since I have no confidence in the service dept. The new transmission was installed at a transmission shop for less. No more Priority ford for me. More

Best car buying experience. Salesman Mark H. was straight forward and honest. I just purchased a 2009 370z. Couldn't have ask for better service. Highly recommended Priority ford Salesman Mark H. was straight forward and honest. I just purchased a 2009 370z. Couldn't have ask for better service. Highly recommended Priority ford. Priority for life!!! More

treated very poorly Took car into for an oil change. I had a policy with Ford that I get free oil changes for so long. They didn't take the time to look my policy up and Took car into for an oil change. I had a policy with Ford that I get free oil changes for so long. They didn't take the time to look my policy up and charged me. Then after they finished with my car they told me I had two lugnuts missing. I watched their guy drop them several times. I got called a liar to my face from the guy. They sent me on my way with missing lugnuts on two wheels. After talking to the use car gentlemen there he was shocked that they did that, he knows for a fact they had lugnuts they could have put into my car. Last it took them two weeks to refund my money for the oil change they charged me for. Will no be going back to them. More

Worst dealership experience Went to drop off my car for an oil change and there were two people in line before me. There were two people at the counter. One would lookup and then Went to drop off my car for an oil change and there were two people in line before me. There were two people at the counter. One would lookup and then look back down, never helped one person. The other person took over half an hour to check in one person. If you are in a rush or not willing to wait at least a hour to wait in line to drop your car off avoid this place More

Great Buying Experience My first purchase at Nissan years ago wasn't as as good as this purchase went. I felt rushed and as I was only shown 1 used vehicle after I decided to My first purchase at Nissan years ago wasn't as as good as this purchase went. I felt rushed and as I was only shown 1 used vehicle after I decided to trade in there. This April 2015 I decided to go back to Ford as I was there 2 months before this purchase weighing out options of where to buy another vehicle. The general manager Robert Chen, and salesman Clyde Woodberry were extremely helpful in my decision to buy there. I didn't feel pressured. Mr. Chen & Clyde Woodburry were both were very informative about my buy as I had a lot of questions. Clyde showed me both new/used cars. I couldn't decide but I finally decided on the 2015 Ford Focus and I love it! She's perfect! This dealership has a team of very professional, friendly, nice people. More

2014 F-150 purchase I purchased another new vehicle from the dealership 3rd to be exact from Clyde Woodberry. All the people listed below went out of there way to make su I purchased another new vehicle from the dealership 3rd to be exact from Clyde Woodberry. All the people listed below went out of there way to make sure vehicle was delivered when promised. Naomi's team did outstanding job preping and putting everything on truck in short time frame.Professional people who are there for you every step of the way. More

liars thieves crooks oh my Purchased the car from Freedom and took it in for service. They told my mom that a piece broke off and not their fault and it was leaking fluid..$600. Purchased the car from Freedom and took it in for service. They told my mom that a piece broke off and not their fault and it was leaking fluid..$600..I asked for the items and took car to another dealership and they said they had no idea where those pieces came from and no way that piece broke like Freedom said...they flushed the car because they said no telling what the incompetent people at Freedom did to it...$179 Thank you Hall Chevrolet...you get my business from now on. More

Best Car Buying Experience of My Life! I stopped at Freedom Ford on a whim. The car that I was driving at the time (2002 Toyota Rav) had broken down and I did not have enough money to make I stopped at Freedom Ford on a whim. The car that I was driving at the time (2002 Toyota Rav) had broken down and I did not have enough money to make all the necessary repairs. I was pretty bummed out, and I did not really expect to drive away in a new car (especially with my credit), but Hector was AMAZING!!! I didn't feel pressured to buy anything (like at other dealerships) and I could tell that he was more concerned about me as a person rather than just "making a sell." Hector got me an AMAZING deal on a 2014 Ford Focus. I can't remember the finance guy that helped me, but I wish I did because he was amazing, too! He was able to crunch some numbers and get me an incredible deal!! They both went above and beyond to make sure that I was satisfied with my purchase! I'm so thankful to the team at Freedom Ford!! If you're in the market for a new car, I DEFINITELY recommend going to see Hector Miranda at Freedom Ford! More

Great dealer! I drove 525 miles to get my Subaru from them. They had a great price on the car and it was well worth it to go there. Once I arrived they were great! I drove 525 miles to get my Subaru from them. They had a great price on the car and it was well worth it to go there. Once I arrived they were great! They had my car inside since it was raining so I could see it. From start to finish this dealer was great. I wish I could say that about all the dealers I have used over the years. Garth Ogle Knoxville, Tn More

Freedom Ford Service is Unparalleled!!!!! My F250 had an intermittent, persistent problem, that had proven to be quite elusive to detect. The dealership I purchased the truck from did not ha My F250 had an intermittent, persistent problem, that had proven to be quite elusive to detect. The dealership I purchased the truck from did not have the initiative to pursue the problem leaving me with a brand new, less than dependable truck to pull my horse trailer with. I contacted the Freedom Ford service department, as a very frustrated individual, and could not be happier with the outcome. The truck shop, managed by Ed Burke, was incredible! They did everything they could do to find the problem, including Jeff Roble fitting me in on a Friday afternoon close to the shop closing time to try and get a code to come up. Success!!!! He did get a code, sent the information off and the following Monday I had a call from the service department to bring it in - they had identified the problem. I easily dropped it off before work, got a rental, and had the truck by early afternoon. Rarely does one get this kind of service, Freedom Ford should be proud they have such outstanding individuals as part of their team. Thank you so much Freedom Ford, Ed and Jeff for giving me back Peace of Mind that I have a safe dependable truck to haul my precious horses with - priceless!!!! More