Priority Ford Norfolk

Easy car buying experience with zero pressure or games I bought a 2017 Ford Escape. Bryan Mertz and Terrence Gregory made it easy, the easiest car buying experience I've had in Tidewater. No pressure, no I bought a 2017 Ford Escape. Bryan Mertz and Terrence Gregory made it easy, the easiest car buying experience I've had in Tidewater. No pressure, no games. All honest and above-board. More

not quality work I took my Ford F150 to Priority Ford ,off Little Creek road on Military Hwy, to see why my ABS light was coming on again. This was the second time tak I took my Ford F150 to Priority Ford ,off Little Creek road on Military Hwy, to see why my ABS light was coming on again. This was the second time taking it there for the same problem. The first time they changed the rear ABS speed sensor on the transfer housing. after the work was done I had a problem getting my truck back and what they did took care of the problem temporally. I ended up going back because the ABS light came back on. This time they told me that the wiring was burnt out. The it Cost me $500. The quality of work that was done half xxx. The wiring was exposed, sitting across metal corners. Which means in the future I will be coming back for the same problem. After taking the truck back to Priority Ford and complaining about the quality of work that was done. The service department supervisor came out and inspected the work. He agreed what was done was not up to standard. He made arrangements to fix the problems. Once again taking me out of my way. You would think if I'm complaining about something and you know your guys did insufficient work why not step up and do more to try to please the customer. Detail their vehicle or something. I don't know if they changed worker when they changed from Freedom to Priority Ford but the quality of work has dropped extremely. I will not be going back to them for a third problem More

Great experience We had a very positive experience at Priority Ford. We were impressed with the saleman Corey Street. He was very helpful when we Purchased our Fusio We had a very positive experience at Priority Ford. We were impressed with the saleman Corey Street. He was very helpful when we Purchased our Fusion. Thanks Mwp/Lcp More

Priority Ford people really do care My situation is not the greatest right now but I needed transportation. Responding to a letter inviting me to Priority Ford, I was met by Tavis who My situation is not the greatest right now but I needed transportation. Responding to a letter inviting me to Priority Ford, I was met by Tavis who introduced me to Audra and the two of them went to work for me. Thanks their outstanding efforts, a short time later, I drove away in a brand new 2016 Ford Fiesta. It was a wonderful feeling that Audra worked so hard to help me and I hope she is recognized for the outstanding Priority employee that she is. More

Very Happy Customer Our experience was great thanks to Corey Street getting me the car I wanted at the price I wanted. We went in expecting to pay a little more than I wa Our experience was great thanks to Corey Street getting me the car I wanted at the price I wanted. We went in expecting to pay a little more than I wanted, but Cory got me just under my set price. The car is a great used car and the price was just right for us. We got the extended warranty and still stayed under our price limit. They even touched up a couple of scratches on the car for free. My husband is already thinking of trading in his truck sooner than he planned, when he finds another great deal with Cory at Priority Ford in Norfolk, VA. More

Best experience purchasing a car ever! Mike Mauzo and Matt Seyffert provided excellent customer service! Sending all my friends to them! The best experience I've had purchasing a vehicle! L Mike Mauzo and Matt Seyffert provided excellent customer service! Sending all my friends to them! The best experience I've had purchasing a vehicle! Left a very satisfied,happy customer. I can't remember his name but the sales manager was very friendly! More

Very professional and smooth Wanted to take advantage of rebates offered and pricing was very reasonable.I test drove an F150 and an mustang.Liked the F150 but since I am retired Wanted to take advantage of rebates offered and pricing was very reasonable.I test drove an F150 and an mustang.Liked the F150 but since I am retired and had trucks most of my life decided on the 2016 mustang egoboost. Mr Bryan Mertz was very gracious and knowledgeable on both products, never put any pressure on making the sales or trying to push my decision. Give me a good explanation on rebates available and what was not available to me. Sarah Day the delivery coordinator also never pressured me to get the extras, it was all my decision. The finance department was very professional and also gave other options without must do,it was all my decision. In all this was a most pleasurable large purchase for me. Leonard. More

2015 Ford Focus Purchased a 2015 Ford Focus on Sat. Our salesperson Frankie was there on his day off ensured price was below TrueCar pricing index and we got every di Purchased a 2015 Ford Focus on Sat. Our salesperson Frankie was there on his day off ensured price was below TrueCar pricing index and we got every discount possible. Would recommend to anyone looking to buy a new Ford. More

easy. purchased a new car with Toly (2nd one). Easy and stress free process. No pressure in buying or hassling. Totally an enjoyable experience. I purch purchased a new car with Toly (2nd one). Easy and stress free process. No pressure in buying or hassling. Totally an enjoyable experience. I purchased my previous car from here when it was Freedom Ford. Definitely recommend!!!! More

Smooth transaction! Our Salesman Mike went out of his way to make my purchase a smooth transaction. All persons involved were pleasant to deal with, Terrance ,Robert, Bob Our Salesman Mike went out of his way to make my purchase a smooth transaction. All persons involved were pleasant to deal with, Terrance ,Robert, Bob and Naomi and Sarah and even Barbara, the driver of their courtesy van. Great service team of Cindy and Tammy. I recommend to anyone looking to purchase a new or used vehicle. More