Priority Ford Norfolk

Service center complete rip off We brought our Explorer in to Priority for inspection and probable maintenance after a failed inspection from a dealer we couldn't trust. We took it i We brought our Explorer in to Priority for inspection and probable maintenance after a failed inspection from a dealer we couldn't trust. We took it in on a Thursday for the appointment we made, which was around lunch time. We got a call at the end of that day saying they weren't able to get to our car that day, but would call us the next day with an update. When we received the update, we were told that a whole slew of things needed to be repaired and starting cost was $3000!! That was three times the price we were quoted from the first dealership we didn't trust! We declined to have many of those services completed, but opted to have the defroster and brake lights repaired, as we needed those to pass inspection. We were quoted $300 for those two repairs. We didn't get another call that day with an update, and we were never informed that Saturday's weren't regular maintenance days so no work would be done then either. Skipping Sunday, Monday morning we get a call saying that it would now be $8000. (!!!!!!!) for repairs, and the ones we opted for hadn't even been completed! So 5 days without our vehicle, no repairs made, no reasonable way of getting our car repaired, and dealing with an advisor that made it clear he'd rather us trade our vehicle in than repair it, while be snotty and elusive when we asked questions, we're less than satisfied with our experience. To add insult to injury, we had to pay $317 for labor hours! So short of a refund for the money that we paid to be put in a bind for fives days and an apology for wasting our time and money, it's safe to safe we'll never give our business to Priority Ford again AND we'll be warning friends and family against them. We're just trying to abide by the law. Taking advantage of people in tough situations is no way to earn business. Even worse, they sent us a survey to fill out. The link was broken so we couldn't submit it. *They really must want to make us a "Priority" *Insert sarcasm there* More

The works service deal Took my grand daughters 2004 Mercury Sable in for routine service. They recommended flushing the power steering unit, which I knew had to be the orig Took my grand daughters 2004 Mercury Sable in for routine service. They recommended flushing the power steering unit, which I knew had to be the original fluid. Car was delivered on time. Prices were fair. More

Priorities for life cost you dearly Took my car in for the annual inspection and it ended up being a lesson is getting taken advantage of. Quick lube staff trained to run up the bill wi Took my car in for the annual inspection and it ended up being a lesson is getting taken advantage of. Quick lube staff trained to run up the bill with unnecessary items. Seemed very dishonest. More

NEVER GO HERE! If you value honesty, integrity, or ethics you should definitely avoid this dealership! They define the negative connotation that comes with “used ca If you value honesty, integrity, or ethics you should definitely avoid this dealership! They define the negative connotation that comes with “used car salesperson.” They will act like they care about you but use this information to exploit anything to squeeze a single dollar from you. My overall experience with this dealership leads to the conclusion that they care more about volume sales than they do about establishing a lifelong customer base from ethical sales practices. If you disregard this review at least take this one thing with you, DO NOT DEAL WITH BRIAN in used car sales! More

my new car from Priority Ford The sales team made my visit fast and easy. They had the car I wanted. The customer service was great and the sales team listened to what I wanted in The sales team made my visit fast and easy. They had the car I wanted. The customer service was great and the sales team listened to what I wanted in my new car. I recommend priority ford to anyone whom needs a car. More

Fast and Easy! I bought a new Fiesta, fun and full of features. The staff were all very helpful and patient, especially Toly Korik. Toly has helped me buy 3 cars now I bought a new Fiesta, fun and full of features. The staff were all very helpful and patient, especially Toly Korik. Toly has helped me buy 3 cars now, and each time the experience has been easy and quick. He knows what I want and he gets it for me. More

Stay away from the used cars salesmen/women They will say whatever it takes to get you there, even if they've accepted another deal on the same car. They wanted to get me in a bidding war and wh They will say whatever it takes to get you there, even if they've accepted another deal on the same car. They wanted to get me in a bidding war and when that didn't work, put me in a different vehicle. The honestly called me up to deal on a vehicle the bad sold that day. Despicable lot. More

RUDE STAFF There are many scam artists. Do not go here military members. As a sailor, I would never refer these people. Some how everyone important person goes o There are many scam artists. Do not go here military members. As a sailor, I would never refer these people. Some how everyone important person goes on vacation after you pay, so if any problems arise, then you have to wait. A bunch of BS!!!!! More

They lie Make sure you dont believe anything the sales representative tell you. If I were you I would go somewhere else. Once you get a vehicle you will have Make sure you dont believe anything the sales representative tell you. If I were you I would go somewhere else. Once you get a vehicle you will have issues with it..and the services sucks..GO SOMEWHERE ELSE..ITS NOT WORTH THE HEADACHE!!!!! More

Great Deal on a Great New F-150!!!! Bryan Mertz, Sarah Day and their support team made my truck buying experience painless and highly enjoyable. I love my new truck!!!! Thanks, Freedom F Bryan Mertz, Sarah Day and their support team made my truck buying experience painless and highly enjoyable. I love my new truck!!!! Thanks, Freedom Ford More