Priority Ford Norfolk

The customer service rep was excellent was very professional. He Was able to fit me in and complete the state inspection and other services in one day. professional. He Was able to fit me in and complete the state inspection and other services in one day. More

I really appreciated the service of coming to get my car and then returning it since I have just one car and then returning it since I have just one car More

Priority for is my choice of car dealerships. New car sales are amazing. I will go back there and have been going there since 1998. However, something has happened in the service department not t New car sales are amazing. I will go back there and have been going there since 1998. However, something has happened in the service department not the service riders problem but within scheduling. I was scheduled for an 8:30 AM appointment. Had my vehicle there the night before. I was scheduled for a recall, inspection a state inspection and an oil change. Remember my appointment is at 8:30 AM. By 3 o’clock in the afternoon I went to check on it as I was close by vehicle was not even brought in yet not only not brought in but now I can’t pick it up until the next day. To make matters worse the service manager tells me that unfortunately they don’t even have a vehicle for me to take home. Now you can’t tell me that my vehicle which had been there the day before was not first in line the next morning as they don’t make appointments For state inspections, remember it was there at 4 o’clock the day before this is not how the service department used to run and I believe that is totally unacceptable. This is enough to send a customer new car customer to another dealership. Your new cars are only as good as your service. Never mind aren’t you the service writer was amazing. There’s nothing he could do but I do believe this is the service managers issue. If you have an appointment at the doctor at 8:30 and you go in and Dr says we can’t see you till tomorrow. how would you feel. I was genuinely pissed. If by the next time I take my vehicle in for service, the service department is not up to par. I will take my business elsewhere. More

Amazing customer service and accurate time on services rendered-new video was a pleasant surprise! rendered-new video was a pleasant surprise! More

I appreciate the fast and professional service. They took good care of my bronco and did a nice tire rotation, and did the oil change They took good care of my bronco and did a nice tire rotation, and did the oil change More

In the past I have been disappointed with the Quick Lane customer service and time waited, but I decided to give another chance and Kevin was a pleasant surprise. My truck was done quickly and he kept me in customer service and time waited, but I decided to give another chance and Kevin was a pleasant surprise. My truck was done quickly and he kept me informed throughout everything More

My replacement mirror was ordered and delivered in a timely manner and the installation was done the next day. Only had to endure my crushed mirror for 4 days which I was happy with! timely manner and the installation was done the next day. Only had to endure my crushed mirror for 4 days which I was happy with! More

Got me in quick and out the same way. Made a recommendation and showed me the video of the completed job Made a recommendation and showed me the video of the completed job More

Customer service an absolute 10. Friendly atmosphere.would recommend to family and friends. Would return to purchase again. Friendly atmosphere.would recommend to family and friends. Would return to purchase again. More

Service Review for Katie and the Priority Ford Service Team I recently had the pleasure of working with Katie and the Priority Ford Service Team, and I must say their service was exceptional from start Team I recently had the pleasure of working with Katie and the Priority Ford Service Team, and I must say their service was exceptional from start to finish. Katie was professional, knowledgeable, and incredibly attentive to my concerns. She took the time to thoroughly explain the service process, keeping me updated at every step, which made the experience seamless and stress-free. The entire Priority Ford Service Team demonstrated a clear commitment to quality and customer satisfaction. They diagnosed the issue quickly, provided transparent pricing, and completed the repairs on time without compromising on quality. The attention to detail and care they showed for my vehicle were impressive, leaving me confident in their work. I also appreciated the welcoming atmosphere and the team’s willingness to go the extra mile. It’s rare to find a service department that combines efficiency, expertise, and genuine care so effectively. I highly recommend Katie and the Priority Ford Service Team for anyone looking for reliable and outstanding service. I’ll definitely be returning for future maintenance and repairs! Keep up the great work! More