Priority Ford Norfolk

Good Service Just have more hot coffee and creamer and build a new shop with WiFi and free snacks, water and soda like other Ford Quick Lane lounges. Just have more hot coffee and creamer and build a new shop with WiFi and free snacks, water and soda like other Ford Quick Lane lounges. More

Was unable to accomplish why I went there. Great service, for what was provided. Went in for a recall, didn't have the program for it. Scheduled my appointment online a week in advance. Put Great service, for what was provided. Went in for a recall, didn't have the program for it. Scheduled my appointment online a week in advance. Put details of the recall and my VIN in the comments only to come in for the appointment to be told it was not possible. No dealership had the appropriate program to complete (which is not something the service department can control), but it also wasn't caught in advance when I scheduled my appointment. Got an oil change instead. I was disappointed that the entire reason I went was not accomplished, but was able to get oil changed and tires rotated, so that was good. More

Wait too long Had an appointment. Still took 5 1/2 hours Why have an appointment if it takes that long especially after being told it would take 2 hours. Had an appointment. Still took 5 1/2 hours Why have an appointment if it takes that long especially after being told it would take 2 hours. More

Recall scheduled and fixed! Our car had a recall (our second car with airbag recall) and they scheduled it and fixed it within a day! I also recently had a state inspection and Our car had a recall (our second car with airbag recall) and they scheduled it and fixed it within a day! I also recently had a state inspection and oil change done on my other car for free using their Priorities for Life program, what an amazing deal!! More

Service Department I received excellent service on the annual service for my Ford Fusion. From the customer service desk, Geselle Aguado, whom provided options for serv I received excellent service on the annual service for my Ford Fusion. From the customer service desk, Geselle Aguado, whom provided options for service to updates on my car; the mechanic that updated me on problems to correct; and the drivers that took me home and picked me up when my car was ready. I will be returning to Priority Ford for my next service. More

Changed new card price on me. I did first visit and liked a vehicle. I did not liked the price that they offered and left. Then they contacted me with a great offer and invited me I did first visit and liked a vehicle. I did not liked the price that they offered and left. Then they contacted me with a great offer and invited me to visit the dealership again and get my new price. When I went back two days after the offer and they felt they got me there, they increased the price with 600$ and said the offer isn't valid anymore. Very disappointing. They just wasted my time. buyers keep in mind that they will try rip you off. More

Bad customer service-will pull fast one on you My 75 year old father bought a Pre-owned Chevy from this dealership. Kind of overpriced for the year and miles on it. 2015 60k anyways, the car was cl My 75 year old father bought a Pre-owned Chevy from this dealership. Kind of overpriced for the year and miles on it. 2015 60k anyways, the car was clean, one owner but a few scratches here and there. The tires were thin on tread so they replaced them, for and added $1,000 to take off the old Michelin tires with cheap a** Kelly tires from Walmart. Next on a trip to a town an hour away, the car is shaking badly passed 55mph. Made a call about that and never received one back to fix the issue. Now the car won’t stop, the car has the original battery and it died. The service center at Priority Ford in Norfolk said to take it to Chevy dealer and or pay over $100.00 to get a new battery. Terrible customer service and how shameful they treat their Veterans. I would not recommend them. More

Great experience buying a new truck!! Great experience from start to finish in buying a new truck. I traded in my truck and they did everything that they promised. No surprise fees or t Great experience from start to finish in buying a new truck. I traded in my truck and they did everything that they promised. No surprise fees or trying to sell me extras that I don't want or need. It was the best experience I've had buying a new truck. with James. More

After 8 eight service trips to repair def, proved impossible Repairs were beyond the knowledge of Jeff Robel mechanic but they charged me anyhow. 3 towings Many days without truck! Owner j Chen proved a Waste Repairs were beyond the knowledge of Jeff Robel mechanic but they charged me anyhow. 3 towings Many days without truck! Owner j Chen proved a Waste of time. Service manager Amanda Rider was courteous but didn’t have qualified service people! Area ford service people incompetent! Letters to Dearborn’s unanswered! I traded it for a Dodge Ram Ford lost a very loyal customer! Ford F-350 costing 65,000 junked at 5 years old More

Disappointing service from the dealership. What was promised as a benefit of buying a new explorer, a one time complimentary detailing, they walked that back significantly. When I brought it in What was promised as a benefit of buying a new explorer, a one time complimentary detailing, they walked that back significantly. When I brought it in, they told me it was too old at 1.5 years and that the offer no longer stood- not what was discussed when buying the car. They were very friendly when I bought the car. Then they relented to do the detailing. I rented a car overnight to get it done. When I picked it up, nothing was done on the inside. I asked the detailer and he replied that he did not do anything inside, other than pick up the car mats and put them back because it was only a courtesy detail. I could have taken it to a drive through car wash and gotten a better deal. Lesson learned. I will not be inclined to buy my next car their due to priorities for life. And when I attempted to discuss, I had to call five times, and each time was on hold for about 5 minutes, eventually just to go to a voicemail. More