Priority Ford Norfolk

Priority Ford has always been fast and reliable for me. With every recommendation they have always provided good reasoning and have helped in keeping my vehicle running smoothly. With the Quick Lane servic With every recommendation they have always provided good reasoning and have helped in keeping my vehicle running smoothly. With the Quick Lane service I barely remember having to schedule an appointment. I trust Priority Ford and am happy to leave my vehicle in their hands. More

Brought in for a tune up, needed another one afterwards Can't say my experience was very good. Granted, very friendly people, seemed to work at a good pace, and they look like they get a lot of business. Can't say my experience was very good. Granted, very friendly people, seemed to work at a good pace, and they look like they get a lot of business. But, after getting a state inspection, they recommended a tune up and something called "premium fuel service." Since the car was of an age, I opted for both. Got the car back fairly quickly, but when I went to pick it up, the check engine light was on. I went back in and told the service rep, and she had a mechanic come out and clear the code. Well, taking the car on a long drive right after, the acceleration at highway speed gets rough, and the check engine light comes back on. Reading the ODB codes, one of the cylinders is misfiring. The car is at another shop this morning getting taken care of. More

It was an awesome experience! My sales rep. Noah, was just amazing, he helped me every way he could. The choices, how the new technology works, installing the Ford Pass app.(which My sales rep. Noah, was just amazing, he helped me every way he could. The choices, how the new technology works, installing the Ford Pass app.(which is the bomb!). I would recommend seeing him. And Micheal was awesome for finding the perfect truck for my budget. I really loved the painless process overall. Thanks! and I love my new Ford Ranger!!! More

Love this place! Quick Lane had my tire fixed in no time and it was seamless. Big thanks to Lauren and Tommy for making it easy! and it was seamless. Big thanks to Lauren and Tommy for making it easy! More

Not satisfied I won’t brought our explorer for the routine oil change, and the technician told her the battery terminals were corroded and needs to be clean but tha I won’t brought our explorer for the routine oil change, and the technician told her the battery terminals were corroded and needs to be clean but that wasn’t covered under the warranty will be $45.00 t repair and my wife said OK then they came out and told her the battery had a hole in it and a new battery would be replaced under warranty. My comment is why did they still charge her for cleaning the terminals and we got a brand new battery, thank you More

Great customer service Addressed the TSB re: Sync update on my 2017 Escape and BT connection issues. Was kept informed re: possible time involved and work done was explaine Addressed the TSB re: Sync update on my 2017 Escape and BT connection issues. Was kept informed re: possible time involved and work done was explained to me and my questions were answered. More

Recent Visit for Service Love using Priority Ford on Military Highway. They are so friendly and very professional. There service is superb! Will definitely be back for futu Love using Priority Ford on Military Highway. They are so friendly and very professional. There service is superb! Will definitely be back for future servicing. More

On time service, excellent repairs at a fair price. The online service scheduler was easy to use, Once I got there, Lakyn and the service team did a great of communicating status and completing the rep The online service scheduler was easy to use, Once I got there, Lakyn and the service team did a great of communicating status and completing the repair on time and perfectly. Great job by everyone. More

Bryan Mertz is awesome and so is the fiancé dept thank u for making this easy as usual I think this is the 6th car I have bought from him for making this easy as usual I think this is the 6th car I have bought from him More

Horrible Customer Experience I hope you have better experiences. • On one of my visits, the Priority Quick Lane Norfolk damaged my F150 HD Edition front end, spilled oil all I hope you have better experiences. • On one of my visits, the Priority Quick Lane Norfolk damaged my F150 HD Edition front end, spilled oil all over the motor. The dealer fixed it, but I was hesitant to return. • I eventual started going back and then the same Quick Lane didn’t install the hub caps on properly when rotating the tires and I had to repurchase two very expensive HD hub caps. T • he most recent visit the Priority Quick Lane Norfolk refused to flush transmission saying it had been too long since the last flush, but it was previously performed by the dealer and the transmission has been replaced by ford. This dealership was great as Freedom Ford, but has been a very poor experience since the transition to Priority Ford. I won’t return and I purchased several vehicles from this dealer and other priority dealerships. I feel the dealership needs new service management. The service manager called and suggested I take my vehicle to the dealership for service. More