Priority Ford Norfolk

Great service writer. Prompt return calls and very friendly. Amanda always calls me back and does a great job communicating any issues to me prior to work being done. friendly. Amanda always calls me back and does a great job communicating any issues to me prior to work being done. More

The service was great, not stressful, even when they were busy they were courteous and professional. Very accommodating to the needs of their customers. And it didn't take a lot of time to be serviced. busy they were courteous and professional. Very accommodating to the needs of their customers. And it didn't take a lot of time to be serviced. More

I took my vehicle in for an engine issue. What should have been covered under warranty, ended up being put on me with no evidence of their claims. Then, a two day fix turned in to a 3 week fix with no c have been covered under warranty, ended up being put on me with no evidence of their claims. Then, a two day fix turned in to a 3 week fix with no communication as to what was happening. Then, the bill turned out over $1000 more than the estimate without any communication as to why the bill was more. Also, during the entire 3 weeks without a vehicle and no communication, I was allegedly on list for a loaner vehicle, which like their communication, was non-existent. This is the same reason I left this dealership when it was Freedom Ford, and it's the same reason I will spend the extra money in gas to return to Beach Ford. More

Great customer service! Katie helped me with my Wife’s Explorer for some items and the final bill was less than originally stated, you could say my Wife and I were both happy! I’ll be back with all my For Explorer for some items and the final bill was less than originally stated, you could say my Wife and I were both happy! I’ll be back with all my Ford vehicles. More

Made an appointment for October 10, 2020 and 4906 Katelyn Swafford called to reschedule the appointment for October 15, 2020 and we got it back October 22, 2020. Brought vehicle in because the gears changed Swafford called to reschedule the appointment for October 15, 2020 and we got it back October 22, 2020. Brought vehicle in because the gears changed rough and the CEL was intermittent. They (7177 CP) had my vehicle for a week and drove it 36 miles and wrote in the report, "CHK/ADV CND we could not duplicate this concern during this visit please keep us info." After I left found out that the vehicle was misfiring in cylinders 4 and 8. And this service department couldn't figure out what someone else figured out in 5 minutes. They did not check my warranty that clearly states that a rental car shall be provide when in for service more than a day; one was not provided. Then they had the nerve to call me and wanted me to sell them my vehicle and buy one from them. I am very displeased with the service and will not bring my vehicle back nor buy anything from them. I will not recommend this establishment for nothing. More

Jean did a great job changing my oil on my new Roush F-150 truck. The service writer was friendly and Jean the mechanic was helpful with my questions. This was a service visit. But in Sales Tut has alwa F-150 truck. The service writer was friendly and Jean the mechanic was helpful with my questions. This was a service visit. But in Sales Tut has always been very helpful also and a great person to speak with. More

Friendly and accommodating. Clean and inviting waiting area. All the service reps were great : Lakyn was especially helpful with the services as well as Warranty area. All the service reps were great : Lakyn was especially helpful with the services as well as Warranty More

I have nothing else to write. I traded in my 2012 Red Ford F-150, and bought a new 2020 Ford F-150. I'm really pleased to be getting the Priority Points. Saved 400 dollars on a rear view camera repair an Ford F-150, and bought a new 2020 Ford F-150. I'm really pleased to be getting the Priority Points. Saved 400 dollars on a rear view camera repair and placing an emissions hose back in area after it had fallen out. More

Excellent service and made sure I was kept up to date all the way. Completed a recall I was not aware of and had me back on the road quickly! Thanks Kelli! the way. Completed a recall I was not aware of and had me back on the road quickly! Thanks Kelli! More

Service was excellent as usual. A special thanks to Martha for taking care of our ford escape, and to all for doing such an excellent job. Martha for taking care of our ford escape, and to all for doing such an excellent job. More