Priority Ford Norfolk

Handled my request fast and friendly and explained everything clearly everything clearly More

Excellent service. I made a mistake regarding my appointment and brought my vehicle in on the wrong day. My service rep, Lakyn, was gracious enough to get my vehicle in that day and had it ready fo appointment and brought my vehicle in on the wrong day. My service rep, Lakyn, was gracious enough to get my vehicle in that day and had it ready for me in less than 24 hours. Very grateful to her for being so accommadating even though I was in the wrong as to what day my appointment was for. It was great getting the repairs I needed done, an oil change, and an inspection in only a day. Great service, will continue to bring my vehicle to Priority Ford. More

Great work, service agent kept me posted on the progress during the day. Got my oil changed, checked tires and I was on my way. during the day. Got my oil changed, checked tires and I was on my way. More

great service for oil and filter change. Just waiting on the warranty part to come in. Forgot the name of the advisor who was assisting Lakyn on saturday, June 12. She was helpful in finding out the proble the warranty part to come in. Forgot the name of the advisor who was assisting Lakyn on saturday, June 12. She was helpful in finding out the problem that i had and took me to the technician to help them figure put. More

I left my vehicle at Priority Ford on 1 June for service on 2 June, with service rep Lakyn Lentz. Have to say Priority is very lucky to have her as I found her to be very efficient and helpful to met all m on 2 June, with service rep Lakyn Lentz. Have to say Priority is very lucky to have her as I found her to be very efficient and helpful to met all my needs. In fact abound and beyond. Vehicle was left day before service was to take place the next day, so you can see why I was so surprised to receive a call from her the afternoon of the day I left it there telling me it was ready for pick up, and let me know just I need to be picked that service was available as well. I hope when I require additional service Lakyn will be there to assist me. More

The service people always take good care of me and my vehicle. The are very friendly and respectful.. Always giving a ride home and making sure I am picked up and returned to the dealer for my car if nee vehicle. The are very friendly and respectful.. Always giving a ride home and making sure I am picked up and returned to the dealer for my car if needed More

Work performed as promised on time, Katie was knowlegable and kept me apprised of progress of services being performed. Service area was clean and well lit. and kept me apprised of progress of services being performed. Service area was clean and well lit. More

Everyone at the service center was great. I was able to get in and out in a timely manner and all of the work was done very professionally. get in and out in a timely manner and all of the work was done very professionally. More

I had a oil change service scheduled for 3pm. I checked in around 2:45pm and was told it would be about an hour for my service to be completed. My car was not taken back to the bay until 4:15pm and I was t in around 2:45pm and was told it would be about an hour for my service to be completed. My car was not taken back to the bay until 4:15pm and I was told again that it would be about an hour only after I asked again what was going on with my car. The staff was not helpful nor did they seem to care. I’m sure there was a legitimate reason for the back up in the service department, but the complete lack of communication and effort to inform the guests of the issue made the whole experience extremely frustrating, not only for me but noticeably for the other guests waiting for their vehicles to be serviced. More

Lauren/ service advisor was very friendly and pleasant. She made the transaction easy and explained what was going on with my repairs.The repairs was done in a timely manner. Thank you She made the transaction easy and explained what was going on with my repairs.The repairs was done in a timely manner. Thank you More