Priority Ford Norfolk

I had had an issue for a while with the lift installed at purchase. I had a loud pop whenever turning to the right. It was addressed before without a resolution. I was told I needed to grease the tire stop e purchase. I had a loud pop whenever turning to the right. It was addressed before without a resolution. I was told I needed to grease the tire stop every oil change. That was not it, the tire stop come into play at 35 to 38 degrees of turning. this pop happen from 15 to 35 degree. The lift was loose, after a test drive, the truck maintenance supervisor had comprehension and fix the issue by tighten all the lift components up. I am so happy the noise is gone. Greta job team. More

Good luck getting those "priorities for life". I was only able to get ONE free oil change, have paid for FIVE and have had to pay another inspection for the TWO inspections I have needed so far. So they owe able to get ONE free oil change, have paid for FIVE and have had to pay another inspection for the TWO inspections I have needed so far. So they owe ME for two oil changes (one per year) and two inspections. Scheduling warranty service is another joke unless you can wait for THREE WEEKS to maybe have the issue fixed. The excuses are; "We are swamped with so many returns" "We went from 50 bays at our old site to 22" and in the next breath, the PARTS AND SERVICE MANAGER said; "We are short on service technicians". What is it? How can you not have enough service techs when you now only have half the bays you did a year ago? I'm guessing that a majority of them left because you probably treated them worse than you do your customers. Priority Ford; the "PRIORITY" is to get the vehicle off the lot and forget the customer after the sale. And I thought that Free-DUMB Ford service was bad. If I had known then what I know now, I would have bought the RAM pickup! Wish I could give ZERO stars! More

My experience with the service representative was outstanding. I would most definitely bring my car here again and/or refer to a friend. I would also ask to work with Lauren again. outstanding. I would most definitely bring my car here again and/or refer to a friend. I would also ask to work with Lauren again. More

Fast and easy oil change, I replaced the air and cabin filters myself how does this information get entered on records. Tires were done last week! filters myself how does this information get entered on records. Tires were done last week! More

Good service, no issues. Was very concerned about getting the recall done but Amanda explained the recall, process, and success rate on completion of this recall thus far. Everything came out good thus far. the recall done but Amanda explained the recall, process, and success rate on completion of this recall thus far. Everything came out good thus far. More

Thanks for the "priorities for life" free oil changes and free inspections! free inspections! More

Just knowing that y'all are always trying to fit me in I'm building a new home in Elizabeth City sometimes I'm busy. I'm building a new home in Elizabeth City sometimes I'm busy. More

Handled my request fast and friendly and explained everything clearly everything clearly More

Excellent service. I made a mistake regarding my appointment and brought my vehicle in on the wrong day. My service rep, Lakyn, was gracious enough to get my vehicle in that day and had it ready fo appointment and brought my vehicle in on the wrong day. My service rep, Lakyn, was gracious enough to get my vehicle in that day and had it ready for me in less than 24 hours. Very grateful to her for being so accommadating even though I was in the wrong as to what day my appointment was for. It was great getting the repairs I needed done, an oil change, and an inspection in only a day. Great service, will continue to bring my vehicle to Priority Ford. More

Great work, service agent kept me posted on the progress during the day. Got my oil changed, checked tires and I was on my way. during the day. Got my oil changed, checked tires and I was on my way. More