Priority Ford Norfolk

I am very pleased with the service I received,Friendly,Knowledgeable ,Efficient and Very Accommodating. received,Friendly,Knowledgeable ,Efficient and Very Accommodating. More

Terrible service. Terribly slow. Can't share my thoughts with leadership because they are apparently too busy to answer a phone or call back. Oil changes with an appointment still takes 3 hours. State inspe with leadership because they are apparently too busy to answer a phone or call back. Oil changes with an appointment still takes 3 hours. State inspections are not tracked and when my car was done 3 days before promised, no one called, texted, emailed, nothing. Don't ever go to priority. Don't ever buy a car there or get service. More

They made sure that I had a car while my car was in repair. good repair. good More

The staff and manager were rude the minute we walked in. After keeping my car overnight for safety inspection they said it was ready but had not done the inspection. Upon finally finishing around 4:30 pm th After keeping my car overnight for safety inspection they said it was ready but had not done the inspection. Upon finally finishing around 4:30 pm the second day the car failed due to a large crack that formed while in the care of the quick lane. Prior to dropping off the crack was a small chip about the size of a buckle. No apologies not help was given. The manager will not return a call or answer his phone. This service is supposed to be for loyal customers but it is a joke. More

Very professional and stayed to time line with how long service would take. I would recommend this dealership service would take. I would recommend this dealership More

Amazing dealership. I am military and was coming to the area for the first time and had to start over after moving from Japan. I was dreading having to buy a car in this market but was presently surprised area for the first time and had to start over after moving from Japan. I was dreading having to buy a car in this market but was presently surprised to find that Priority Ford was not charging an upcharge. This is unusual in this market but just goes to show how they want to treat there customers. Clyde was awesome to deal with and made it pleasant and very stress free process. I also can’t say enough nice things about Clyde and Mrs. Naomi. She was amazing! Amazing dealership and highly recommend! Go see Clyde and Mrs. Naomi at Priority Ford! More

Always gives me the service I need. Nothing extra and priorities for life make everything affordable priorities for life make everything affordable More

Worst experience I’ve ever had buying a car. Pete Troia my salesperson was amazing but the rest of the team members were terrible. Dealership messed up the taxes that delayed the title process twice. They my salesperson was amazing but the rest of the team members were terrible. Dealership messed up the taxes that delayed the title process twice. They never once reached to me to explain or apologize. I had to call the title clerk to find out which is pathetic. After all that they wanted me to pay the difference when it was there mistake not mine. If this is how they treat military members then they should be ashamed and I absolutely recommend nobody go there ever. More

Great customer service! The new building is very accommodating. I was in an out in about an hour. accommodating. I was in an out in about an hour. More

Priority Ford has became to large to take care of customers like it did 3.5 years ago. The employees are rushed and lack the knowledge of past employees. customers like it did 3.5 years ago. The employees are rushed and lack the knowledge of past employees. More