Priority Ford Norfolk

I appreciate the help from the staff at Priority Ford to get me hooked up with my 2022 Ford F-150 King Ranch. As soon as I seen and test drive the truck I knew it was right for me. The staff did a good job get me hooked up with my 2022 Ford F-150 King Ranch. As soon as I seen and test drive the truck I knew it was right for me. The staff did a good job showing me how the truck works and giving me a good run down on everything. I love the tonneau cover that was put on the bed of my truck. Thanks for everything More

When is Quick Lane service not Quick Lane service? When you are Priority Ford Norfolk, I scheduled an appointment online for 3:15 p.m. , July 5th. I arrived for the appointment and was directed to the When you are Priority Ford Norfolk, I scheduled an appointment online for 3:15 p.m. , July 5th. I arrived for the appointment and was directed to the Quick Lane service area. At check-in I was informed that the scheduled appointment time was the time to "meet with a Service Advisor". I was also informed that it would be at least 1.5 hours before they would be able to pull my vehicle into a service bay and another hour for them to complete an oil change and tire rotation. That's not QUICK and it certainly isn't SERVICE! When I approached a group of Service Managers and explained what had transpired they acted like they were amazed that I would have an expectation of TIMELY, EFFICIENT SERVICE. They each had accepted that what I described was an actual dealership service department norm. One arrogant short, stout male manager made the comment, "You look like an older gentleman that's been around service departments before, when have you ever experienced an appointment that was the time your vehicle was serviced?" The answer EVERY TIME except Priority Ford. I will not be back....I will not recommend your services.....I will not speak positively about Priority Ford or its Employees. More

Christopher in service and our actual technician were great! Very efficient, helpful and got the job done right! great! Very efficient, helpful and got the job done right! More

Went for "free" annual inspection. Was failed for fog lights that several other service stations advised aren't part of a vehicle inspection. Left there and vehicle immediately passed Was failed for fog lights that several other service stations advised aren't part of a vehicle inspection. Left there and vehicle immediately passed inspection. Requested to have a/c drains cleared to stop dripping in vehicle...was told I have to pay for a diagnostic but I told you what it was. Always something when I go for service. More

When you buy a car from priority Ford absolutely do not let them talk you into an extended warranty or a maintenance plan. It will set you back about 2500 to $3000 and it's a very expensive piece of toilet let them talk you into an extended warranty or a maintenance plan. It will set you back about 2500 to $3000 and it's a very expensive piece of toilet paper. We bought our certified used Explorer with a maintenance plan / extended service warranty. Every time we bought the vehicle for a basic oil change or inspection (part of the sales pitch) we complained about the brakes squeaking. On every occasion (there were several) they told us the brakes were fine, the brakes were within limits. the brakes didn't need to be changed. However, upon the last time it was brought in… somehow it now needs brake shoes, brake rotors a brake flush, a tune up, fluid changes. To the tune of about $3000. All these things to my understanding were part our maintenance plan and was supposed to be taken care of take care of. Vehicle was supposed to be warrantied to 100,000 miles. However, the vehicle now has 92,000 miles on it and when it was brought in LAST WEEK we were told that the warranty has expired. I'll chalk this one up to education. And choose to share this lesson with those thinking about buying a car. If I buy another vehicle, it won't be from Priority, and I will make sure that I share this experience with everybody I know. Priority has mastered selling you a service that they will kick down the road the road until it's no longer going to be fixed on their dime… so it can be fixed on your dime I would highly advise making sure you get your warranty and layman's terms and hold him accountable I for one would not buy another car from priority More

Everyone I met was friendly and helpful. When my car was ready to go a gentleman came to the waiting room, gave me my keys and let mr know where it was parked. I was very impressed with ev When my car was ready to go a gentleman came to the waiting room, gave me my keys and let mr know where it was parked. I was very impressed with everyone I came in contact with. Sam Roady More

i was very satisfied with my experience at quick stop from priority.the scheduler was able to get me a time slot on short notice because i was going out of town. ricco said my car would be ready by noon from priority.the scheduler was able to get me a time slot on short notice because i was going out of town. ricco said my car would be ready by noon and it was. that was a nice surprise. More

I am very pleased with the serviced I received at Priority Ford on Monday. Vannah took all my information for service and arranged a ride home and back when my vehicle was ready. Very well done. Priority Ford on Monday. Vannah took all my information for service and arranged a ride home and back when my vehicle was ready. Very well done. More

The service that I got on my vehicle was very good and prompt. The service rep there was very professional and informative. Thank you Amanda. prompt. The service rep there was very professional and informative. Thank you Amanda. More

Amanda was my service advisor and she was excellent to deal with. She answered all my questions and keep me informed on the service on my super duty truck. Everyone is always nice and friendly to deal wit deal with. She answered all my questions and keep me informed on the service on my super duty truck. Everyone is always nice and friendly to deal with at Priority Ford More